Frontier Communications customer service

Please find Frontier Communications customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Frontier Communications listing at any time if you have new information.

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Customer Service

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Phone: 877-486-5667

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  • Hours of Operation:
    • Mon-Fri: 7am-10pm EST
      Sat-Sun: 8am-5pm EST
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Technical support

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Phone: 1.800.239.4430

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User Reviews

07
Sep

Posted by Anonymous


on 9/7/23 at 7:28AM

I hope this is the right place. My bill for frontier communications Internet kept climbing so today, September 7 I called and spoke to Emma. While you may have many Emma's, this one works from home in West Virginia. She was courteous, knowledgeable, friendly, and got me a much better rate for a year on my account as I was ready to cut the cord. While everybody calls to complain, I want you to know what an asset Emma is to frontier communications. Not only was She helpful, but I thoroughly enjoyed my conversation with her and you are lucky to have her.

11
Oct

Posted by Anonymous


on 10/11/19 at 1:52PM

That main number is for Frontier emergency services. It's for issues like downed lines or poles.

27
Jan

Posted by Anonymous


on 1/27/18 at 5:58PM

Let's just start by saying I was a customer of Verizon for years before Frontier took over. Level of service has diminished immensely since Frontier took over. I had to move because of Irma having the same services as before (except changed to a private line - cost:$2.67 according to bill breakdown). Can you believe my bill went from $76 to $438(????) Initially, no one could say why...one representative had the audacity to tell me I should be grateful I get a discount (can you believe that). Finally, I asked to speak to a manager who got bill reduced to $300+ because of duplicate billing. I go tired of fighting because I'm a caregiver of dementia/stage 4 kidney disease person and have too much to be concern with. She assured me that it would be around $80 a month. The next month it was $82. Well, this month my bill is $180+ dollars. I called expressing concerns/bill history. The representative felt it was a little high too. I asked to speak to someone else who was checking on the bill. He found that I was being billed for 2 land lines (I had 2 land lines approximately 10 years before retiring, I've been retired 20+ years ????). He was checking on other things, and we got disconnected. I never got a call back. I tried to reach him but was unsuccessful in getting through as I had to leave for an appointment. I'll try again.

03
Dec

Posted by Anonymous


on 12/3/16 at 3:29PM

Lost phone land line on Saturday the 3rd of December. Cell phones done work at our house because it's too wooded an area. Drove till my cell phone worked and called frontier communications. Have my 95 year old mother with Alzheimer's and weak and frail. Have had to call 911 severe times because she keeps falling. Was told by their customer service that no one could come out till Friday December 9th. Seven days later! Explained to them and got a snippy representative who told me that if I want him to lie and say they could come out sooner he would. Told him about my mother and he said they'd try to expedite it but probably couldn't. I thought they were legally bound to service it sooner with a medical emergency. He told me he'd been there seven years and doesn't think they have to. Why am I paying for a land line that they're too busy to service!

18
Nov

Posted by AnnoyedBeyondBelief


on 11/18/16 at 12:39PM

Hi,

My name is Sara Pardey and I have tried TWICE now, to set up service with Frontier. The first time, I was charged an $84.00 deposit based on my credit rating. I was told the internet would be hard-wired and NOT Satellite. I required this due to a job opportunity potentially working from home. The date of install came, and I left work early in order to meet up with the tech....whom never came. I spoke with customer service, they called me a half hour before install to let me know that a tech would not be coming and that they do not offer hard-wired internet in my area. I was told by a CSR (GiGi) via chat that those services were available when I signed up for service. I was told on NUMEROUS occasions the connection was hard-wired with any rep I spoke with.

I lost the job opportunity because I was scheduled to test my PC with the company that night, and I was not hooked up.

I waited for my refund of my original deposit to set up service again.

Then, I set up ANOTHER order with Karmen. I was told by her that she would waive my deposit due to the hassle I had dealt with. Keep in mind, I did not ASK for this, it was offered to me. Install was set up for yesterday 11/17, after 4pm. I was told a tech would call me an hour before arrival. I left work early, AGAIN. Only to get home and find no tech was coming. I was told my order had been 'put on hold due to an old order' still lingering in the system. (This confused me since I got a conformation email stating that my 1st order was cancelled). I was told that I would receive a call back after the rep spoke with dispatch. I received a call back, but missed that call. I then went on chat today, and spoke with Kayci, who was extremely slow at responding and not very helpful at all. She told me that my order was on hold because I did not pay a deposit. (Remember Karmen promised it would be waived) I requested a supervisor, Shelly, and explained to her that she could review the chat history with Karmen and see that I was told the deposit would be waived. I told her I understood now that a CSR did not have the authority to waive a deposit, but explained that this was promised to me. After she demeaned me by basically telling me that because I have bad credit, I would have to pay the deposit.

I asked the supervisor, Shelly, to please send a transcript of Karmen and I's conversation to my email. (As it has always been offered to me after ending a chat). She then told me that she could not do that because of "policy". I found that odd. I also found it odd, that all of a sudden after I asked for the chat with Karmen, that the option to save my current chat with Shelly had been disabled. So, I copy and pasted it and saved it.

This is absolutely unacceptable, and unfair. I have been treated like garbage throughout all of this. Every time I call customer service I am told something completely different than the time prior. I have now left work early, with no pay, twice. As well as lost 2 job opportunity's because of this. Another company asked me to test my PC last night, when I SHOULD have been hooked up and ready to go. I was unable to do so.

View all 78 Frontier Communications customer service reviews »
Customer Service Ratings

Based on 128 votes.

2.7

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Frontier Communications customer service news
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