Carnival Cruises customer service

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User Reviews

Posted by ShopperSue

We docked after a cruise on the Legend on Feb 2, 2014. At the airport I realized I left my wallet in the safe in our cabin. It was Sunday so Customer Service wasn't open. I had to wait until Monday to call. I had debit card, credit cards, checkbook, Durable Power of attorny, cash, insurance cards etc. My entire life is in that wallet. I was told they would do what they could to find it. I waited two weeks and called again. They said the ship had gone into drydock for remodeling and there would be a delay in retreiving lost items from the ship. Another two weeks and I called again. They said they were still receiving items from that particular cruise. Finally March 7th I got a call that they had my wallet. The rep said they had already mailed it and I would get it in a few days. I did receive it the following monday and everything was intact. They remove the cash and mail a check. But they told me exactly how much cash was in it and it was correct. So I am now waiting on the check which they said could take two weeks. I am very impressed that there was nothing, not a dime, missing. Kudos Carnival. I greatly appreciate it.

Posted by Anonymous

We just finished our Caribbean cruise on Carnival Valor and filled out a survey with high praises but failed to recognize the Guest Services supervisor, Moises Clarena. Somewhere on the ship, we misplaced our camera and reported it to Guest Services. It had not been turned in but Mr. Clarena took great care to record all the information in case it was turned in and provided us with a letter confirming our loss. We thought he went well beyond what was expected and appreciated his time and concern.

Posted by jamesbond555

I have been sailing with Carnival for over ten years and want to say that Carnival service on board for the last 10 years was excellent and had no complaints. But just want to say until you want to cancel or reschedule your cruise. Then your problems start. Rudeness non considering corporation. They don't care how many years you have been with them. There answer is no. What makes it worse when you have gone through another travel agent like Travelocity they will only communicate with them not you. Guess what you get a different agent every time you call, unfamiliar with the problem. But Carnival is the problem. I will not cruise again with Carnival even if its cheaper.

Posted by Anonymous

We took a 5 day cruise to Grand Cayman and Cozumel on the Carnival Paradise on Sept. 21-26, 2013. It was a terrific and enjoyable vacation. I want to acknowledge the awesome service given to us in our cabin and dining room. Victor made sure that everything was perfect in our cabin and Sergio handled all the dining requests wonderfully. We were in Cabin U148, so that proper recognition may be given to them. Thanks for a fun, memorable vacation!

Posted by Anonymous

this phone number is not for carnival.

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Carnival Cruises customer service news

You Won't Believe The Paltry Amount That Carnival Cruises Pays Employees In The UK

A passenger told the Guardian that "grown men were in tears" after the meeting explaining the new customer service expectations. The CEO of Carnival UK defended the practice, saying they were offering employees from India and Eastern Europe greater ...

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