Flag Carnival Cruises Customer Service Review

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Dear Carnival Cruise Customer Relations Representitive,

I have not gotten any response from the letter I sent several months ago, regarding the following booking. Booking 6B5ZW9
As you can see by our VIFP accounts, we enjoy cruising with Carnival. That is until this particular booking.

Unfortunately, the week before sailing I was admitted to the hospital through the Emergency Room.
Although I purchased the Travel Insurance, they denied coverage.
I believed Carnival would stand behind my coverage.

I feel that Carnival should have at the very least applied my payments towards a future cruise!

Since I had no response to my letter, we have taken two cruises on NCL.
I would like to book a family cruise, but I will book with Royal Caribbean if Carnival does not take steps to make this right.

Very Respectfully,


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