Posted by Anonymous
i just spoke to shanika she was VERY VERY helpful to me she is a great asset to your company was very helpful wi th a problem i had in changing an excursion time
Carnival Cruises customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Carnival Cruises.
09
Oct
28
Sep
Posted by [email protected]
EXPEDITE!
WHY is it that when I go through ALL the online procedures and try to print my luggage tags, etc. NOTHING is printed?
Please see the information below and mail me all printed material available, TODAY.
OR tell me why I should not find another cruise line whose online services WORK.
You are BIG - I am a regular cruiser - get it together! Contact me TODAY!
Booking My Ship: Carnival Glory # of Guests: 2
Stateroom:9225 Check-In Time:01:30 PM - 02:00 PM Sail Date:Oct 08, 2016
10
Jul
Posted by Kim
We just returned from our 5 day Bahamas cruise! We were on board the Esctasy! We had an amazing time!!! Words can't describe the amazing top notch staff we encountered.. Pictured below is Puja- Asst team waitress- who made our trip above and beyond all our expectations! She made us feel so comfortable as she went out of her way to make us feel special. My kids cried the night we left because they were goingto miss her! We also enjoyed our waiter Gusti- we was amazing! Joycee the junior maître d' was another amazing lady! She went out of her way everyday to say hello and to make sure we had everything we needed! Please give these staff members the recognition they deserve... Because of them we will definitely be cruising again!!
Kim Potlas
09
Jun
Posted by Mommabeck
Dear Carnival Cruise Customer Relations Representitive,
I have not gotten any response from the letter I sent several months ago, regarding the following booking. Booking 6B5ZW9
As you can see by our VIFP accounts, we enjoy cruising with Carnival. That is until this particular booking.
Unfortunately, the week before sailing I was admitted to the hospital through the Emergency Room.
Although I purchased the Travel Insurance, they denied coverage.
I believed Carnival would stand behind my coverage.
I feel that Carnival should have at the very least applied my payments towards a future cruise!
Since I had no response to my letter, we have taken two cruises on NCL.
I would like to book a family cruise, but I will book with Royal Caribbean if Carnival does not take steps to make this right.
Very Respectfully,
24
May
Posted by [email protected]
My wife and I have platinum status with Carnival, and planned a Mediterranean cruise for a special occasion. When we inquired with a planner on our recent cruise, we were told that there was no such trip available. Enter the Vista!! The Mediterranean is in fact a destination. Since we were misinformed, we booked with another line. We spent 12 wonderful days visiting spots we had only dreamed of. It was a glorious experience!! I sincerely believe that Carnival dropped the ball. We are not just ordinary folks, we are stockholders who are very disallisioned!
You collectively need to get your act together and provide accurate information to loyal customers!
19
May
28
Feb
Posted by rlg
Customer Service on the Triumph. Very bad, in fact this was my forth cruise with Carnival and my last one. Feb 22 - Feb 27, 2016. Shower had hair floating in it from other cruises, deck had cigar butts and cigarette butts all over it! Shows were cancelled because of leaks on stage. Ship is in bad shape. When I called customer service and asked when my shower would be fixed so it would not be clogged and flowing over, they didn't know. Deck cleaned three days into trip. The website says adult pool but there is no adult pool customer service said they have adult whirl pools which were full of kids too. Terrible trip. Terrible service. Take another cruise line!!!
12
Feb
Posted by Anonymous
I called your customer service line 3 days ago to ask questions about an upcoming cruise to Alaska as well as past cruises that we had taken but we're not registered on our . I spoke to Elvena (possibly misspelled),who works in Colorado Springs. Her supervisors name is Janet. I found Elvena to be extremely friendly ,knowledgeable and professionable during our phone conversation.
She answered every question that I asked of her
I have worked on the retail side of banking for many years and I know how customers can be. They are quick to make complaints but rather slow to make compliments. I hope that all of your CSR's are just like Elvena
Victor Perez
03
Feb
Posted by Anonymous
I was on a 11 day cruise last week on the triumph. I was told and had read the ship had been cleaned up after the breakdown a few years back. I was very disappointed because there was mold on our sink and in the toilets. I had no choice but to try to enjoy the trip. Why was it not cleaned up? The staff and crew were very nice but instead of standing around to sell the spa services, those people should have been cleaning the place. I have pictures to email so you can see. I have cruised alot and this is the worst I have seen. They should have stated the triumph still had problems.
22
Jan
Posted by Anonymous
Hello, My husband and I recently booked a cruise with Carnival along with our 12 family members.
We have 5 cabins reserved under Stockman and DeMarco. The Miracle leaving Dec 17th from LA.
This group was on the Carnival Dream back in Dec 2014 and unfortunately had to write a complaint as a few of us were verbally assaulted by one of your wait staff and swore that we would never sail with Carnival again.
After many discussions we decided to give Carnival another try and went ahead and booked another one. One of our Conf#'s is 9C7NZ4.
Today, I received via USPS a flyer that states "WELCOME to the INNER CIRCLE" for my VIFP #35940694. I immediately called Carnival and inquired as to if I would be able to utilize this on our up coming cruise. I spoke with someone by the name of DENNIS who was so rude that I had to end the conversation.
I have to be honest, I am contemplating CANCELLING the up coming cruise. Not because the promotion is not allowed for the dates that we are sailing but because of his rudeness. He acted as if he was bothered by taking the call and talked down to me.
Is being rude customary of Carnival? I really hope not.
I will be sitting down with the other family members within the next few days to discuss the possibility of moving this cruise to another cruise line.
Please understand that it is not my intention to get any special perks or special treatment. I am just hoping to raise awareness to your management so that Carnival does not lose more customers.
Thank you so much for your attention in this matter.
09
Dec
Posted by Anonymous
Just returned from Carnival cruise on the Dream. Very unhappy! Boarding was very difficult (compared to
Florida ports. What a nerve charging $20 extra for a decent steak during regular dining. This was our 13th cruise, 8 or 9 with Carnival, and we have always had good food available each day. Choosing to go to an additional cost restaurant is fine, but expect better in regular dining. VERY unhappy with the Casino.
Spend more than the average. Had enough points for free drinks by second day, but was not informed of this perk until the 5th day!!!!! Have in the past ALWAYS received at least one bottle of complimentary wine. While others did, we did not! Just not what wse have come to expect from Carnival. Sailing again early February, HOPE for better. Would like to know where we stand with regard to premium status
05
Nov
Posted by larry4jesus
Back in Mid August my daughter and her boyfriend went on a cruise on one of your ships and sailed out of Galveston Texas. They had a great trip and called to check in on my grandson a couple of times during the trip.
My problem is...I continually get phone calls from the cruise ship. A guy called last night and left a message about his missing luggage. I hope he found it cause I aint never been on a cruise and wouldn't know the first place for him to look. I have gotten numerous calls form all sorts of people and do not answer. When they do leave a message my phone carrier is charging me for an overseas call from Greenland. Is there any way this can stop? Is there anything Carnival can do to reimburse me for my phone charges and the annoyance this has been for me.
And in addition I know your passengers are being charged for calls they thought were going to your ship and not to Texas.
Please advise what can be done to rectify this problem.
Thank you.
Larry Foley
19
Apr
Posted by Harry
I just sent an e-mail to customer [email protected]
The address I sent this request was given to me by Vacation to go but it came back please pass this on to the right deptment.
Thank you Harry Smith
Sent: Saturday, April 18, 2015 6:01 PM
Subject: Fw: Help
Dear Customer Service Dept.
I just looked over the letter I sent E mail a couple days ago, noting that I for got to include our phone numbers.
our house phone #530 832 1654 and My cell (Harry) 530 927 9742
Also our address if needed PO Box 457 Portola, Ca. 96122
Thank you again
Harry and Delories
----- Original Message -----
From: Harry Smith
To: [email protected]
Sent: Friday, April 17, 2015 3:12 PM
Subject: Help
Dear Customer Service Dept.
My wife and I are just at the age were we are looking to do more cruises. We just booked one four days ago,and the next day we went to see Dr. Garey Sage for a follow up on my wife's
urine infection, part of the check up was to look at the bladder. After looking at the bladder, His report is she has tumor and she must have surgery as soon as possible, because He also said it could be cancer.
The reason I am writing is we would like to get your help. I have talked to the travel agent and He is the one who advise me to contact you and that you were the only one who could help me out. If you could give us favor and exception. If we could get a voucher, later booking, or a refund it would be a blessing what ever works better for you. We were looking forward to our cruise (disappointed).
The details as followed.
Harry and Delories (Dee) Smith
I have never received a booking # yet but I do have a Reservation # and it is 5T1ZB2 We booked our tickets from Vacation to go
Sailing date May 10th
Departing from Galveston TX.
7 days
going to Cozumel, Mexico. Belize City, Belize and Roatan, Hondures.
Name of Ship Carnival's Carnival Magic.
I am getting a letter from Her Dr. that I can fax it to you as soon as I receive it. Please advise, or you can call her Dr.
We hope you under stand and well make exceptions.
Please advise if you need any more information
Harry S Smith and Deloris W Smith
07
Apr
Posted by Anonymous
Good afternoon my name is David Blake Jr., I'm a Public Safety Officer in Massachusetts. I worked six years in Corrections, three years Police, then the Judical System. I want to make a difference for person
I recently found out my friend: was diagnosed with stage 4 cervical cancer and its terminal. Her name is Loretta McClary and she's 31 years old.
Miss McClary is a full time Massage Therapist, and on free time donates free service to Hospice patients. Also brings her dog who is trained to see patients. She also sells part time organic foods, and if I recall proceeds go to Jimmy Fund. Loretta also does a lot charity running events up to getting sick.
Loretta is graduating next from Regis College as a Bachelors level Nurse.
She has a husky/samoy mix dog named sam and she dressed him in Redsox attire.
I would do anything, if she could be granted a trip. I can get medical documentation
I would volunteer or make a donation to a cause of you choosing. To return the favor if you like. Thank you so much for reading my message. She has been crying every moment since last monday, the bills are high and just did life insurance policy. Please I'm begging any way to grant a vacation.
David Blake Jr.
My friend who is sick please oniy contact her, if can grant a vacation as gift.
Loretta McClary
13
Mar
Posted by Anonymous
Great Customer service today by Mrs. Sarah Burnett on the phone. I called in to ask some questions about my reservation for September FL sailing; what a nice helpful staff member Mrs. Burnett is. She listens, answers with cruise policy knowledge and directed my inquiry to my Travel Agent, National Liesure Group for further clarification. In short, Sarah was the perfect assistant today March 13, 2015. As a past cruiser, I very much look forward to my trip on The Sensation ship this Labor Day..... P. Daiger of Florida.
Com
18
Feb
Posted by jbmyb98
To whom it may concern,
My name is John Brown, and I was on the Facination 2/9 - 2/14. There were issues that I brought forth to guest services, and were completely ignored. Pepole were smoking in the no smoking areas, and in cabins. I was on upper deck 6. Walking to the laundry, you can smell it. Your crew did not enforce the policy. At the bars inside and out that state no smoking, were not enforced. I spent hard earned money to take a cruise and have fun, not be ignored. I told a crew member that one of the glass elevators was not working (he had rand) He was standing next to the elevator. He looked at me, then looked away completely ignoring me. How can a person have fun on a cruise that was ignored. I sent 2 emails, and haven't received a response regarding the issues.
Not receiving your response is telling me that Carnival does not care about
the guests concerns. I'm going on the Sunshine in October, and really hope that these issues don't happen. This will tell me weather I stay with Carnival, or go to another cruise line. I really hope I hear back from someone really soon.
Regards,
John Brown
03
Sep
Posted by Anonymous
To whom it may concern, on the 17 th August 2014 I went on my first cruise for my 50 th birthday, with 18 people, this was on the Pacific Jewel leaving from Brisbane qld for 4 nights, from the moment we boarded, we had nothing but a bad experience, we were in a minisuites, and had no more service than anyone who was on the bottom of the boat. The food was cold, room service was very poor, all the activities which was shown on your web site, didn't exist, I saved up for this cruise for over 2 years, and found that I could of had a better time at home, and saved my self money, I was so looking forward to the cruise. We got are bill and was charged an extra $100 foru nothing, the entertainment was very minium, and was lost what to do during the day. The main part of the cruise was getting of at Airlee beach. I know that this must not mean much to you, but I would really like to go on a cruise again, and experience a great time, with the extra services we were to get, and told about. I hope that you could give me some feed back about this cruise.
13
Mar
Posted by ShopperSue
We docked after a cruise on the Legend on Feb 2, 2014. At the airport I realized I left my wallet in the safe in our cabin. It was Sunday so Customer Service wasn't open. I had to wait until Monday to call. I had debit card, credit cards, checkbook, Durable Power of attorny, cash, insurance cards etc. My entire life is in that wallet. I was told they would do what they could to find it. I waited two weeks and called again. They said the ship had gone into drydock for remodeling and there would be a delay in retreiving lost items from the ship. Another two weeks and I called again. They said they were still receiving items from that particular cruise. Finally March 7th I got a call that they had my wallet. The rep said they had already mailed it and I would get it in a few days. I did receive it the following monday and everything was intact. They remove the cash and mail a check. But they told me exactly how much cash was in it and it was correct. So I am now waiting on the check which they said could take two weeks. I am very impressed that there was nothing, not a dime, missing. Kudos Carnival. I greatly appreciate it.
16
Feb
Posted by Anonymous
We just finished our Caribbean cruise on Carnival Valor and filled out a survey with high praises but failed to recognize the Guest Services supervisor, Moises Clarena. Somewhere on the ship, we misplaced our camera and reported it to Guest Services. It had not been turned in but Mr. Clarena took great care to record all the information in case it was turned in and provided us with a letter confirming our loss. We thought he went well beyond what was expected and appreciated his time and concern.
26
Nov
Posted by jamesbond555
I have been sailing with Carnival for over ten years and want to say that Carnival service on board for the last 10 years was excellent and had no complaints. But just want to say until you want to cancel or reschedule your cruise. Then your problems start. Rudeness non considering corporation. They don't care how many years you have been with them. There answer is no. What makes it worse when you have gone through another travel agent like Travelocity they will only communicate with them not you. Guess what you get a different agent every time you call, unfamiliar with the problem. But Carnival is the problem. I will not cruise again with Carnival even if its cheaper.
11
Oct
Posted by Anonymous
We took a 5 day cruise to Grand Cayman and Cozumel on the Carnival Paradise on Sept. 21-26, 2013. It was a terrific and enjoyable vacation. I want to acknowledge the awesome service given to us in our cabin and dining room. Victor made sure that everything was perfect in our cabin and Sergio handled all the dining requests wonderfully. We were in Cabin U148, so that proper recognition may be given to them. Thanks for a fun, memorable vacation!
05
May
Posted by Anonymous
I booked a cruise in april along with my brother and his wife ,Do to an emergency with my mother being hospitalised and we were told she might not make it we had to cancel morning of our cruise.We contacted carnival and they said sorry for your misfortune but we cannot give you a credit or anything.I did speak to guest services and she told me thats why they have travel insurance.I told her she could see it was a few hours before cruise and it was so upseting but our mother was more important then the cruise.And i hoped they would reconsider there decision.they sent email sorry but no.I even sent a doctors note from her doctors.I will think twice before i go back on carnival.
So Disapointed
18
Apr
Posted by Anonymous
I want to give special recognition to Stacy in customer service. She was so informed and had answers to many questions. But most importantly she help me find a reduced rate for my cruise and I ended up with a credit on board. She really took the time to help me. Her computer went down at one point but she stayed with me till it came back up again. She was just terrific. Also, I have talked to a Mary and Jennifer in the past and they were lovely too. Thank you Carnival for hiring great staff and keeping them happy!
08
Apr
Posted by Loyally_frustrated
I have been cruising for the last 30 years and have travelled on most of the larger established lines. My family has chosen Carnival as our primary line for the last 15-20 years. That being said, in recent years the commitment to excellence and customer service has truly fallen short in recent years. It has been disheartening, we keep hoping Carnival will turn it around but if we have one more difficult experience...
