Princess Cruises customer service

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Customer Service

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User Reviews

Posted by Sad sailor


Our son left his brand new 3 piece suit on the ship in his cabin; not realising this until he disembarked. He went back immediately only to be told he could not go back onto the ship. He asked if someone could please go to his cabin and get it out of the wardrobe, the reply was NO, he was given a number and told to ring the number in Brisbane where they take lost property, he rang and they told him that it is sent to the head office in Sydney. So he rang there after a few days, the lady he spoke with said that she would check if it was there. He rang back and she said that it was there and that it would be posted out to him, he even said he would pay for the postage. We waited a week No suite so he rang back and the lady this time said that anything left is usually given to charity, but she would speak to the lady who he had spoken to the last phone call, she went away and said that it had not been posted as they could not post it but we could come and collect it, she gave us the address in Sydney Australia. We travelled down with our son over 800k to Sydney from Brisbane to be told that it was no longer there and that it had been given to a charity. Lies, lies, lies. If this suite had not been bought by my deceased Mother we would not have pursued it, but her buying it for our son actually changed his life as Mum had said to him, now dress nicely and you will be respected more and see how people treat you differently, after that he booked the cruise and took it on the cruise. After lie after lie sadly the suite is gone.
We did not even get a sorry after all the running around.
Word of mouth travels quickly and with social media.

He has since worked very hard to save up and get another $800 suite similar to the one Princess kindly!!!!!so they say donated to an Op shop.
Thanks a lot Princess.

Posted by Anonymous


I would like to thank your employee, Alex Clontz, for the wonderful help he gave me in completing my information for my Western Caribbean trip on the Princess. He was patient, polite and very helpful with all my questions for completing all the information necessary for my upcoming cruise. Again, my thanks to Alex!

Posted by Anonymous


I was a passenger on the Nov 10 sailing to Hawaii from San Francisco, CA. I find it appalling that Princess lines is not even going to compensate passengers on this ill-fated cruise, i.e., the passenger who went overboard. So many people were disappointed because they were not able to see the sites or island they wanted to on this cruise. We didn't get what we paid for, which was a 4 island stop. I think it would be wise to compensate us for us passengers not getting what we paid for. We had less time on each island, and no time on Kauai. Please consider this request. Thank you.

Posted by koko


cruised nov 17th-24 2013 travelled with friends therefore our rooms were booked same floor deck a418 and a430 i had 418 key would not work so room steward let me in and someone was already booked in that room.i was not happy had to be put up on deck 12. no one even notified me of this
our enbarkment time were 40 mins apart. one other thing i'm a smoker and smoked at the back of the ship there was a really strong smell of sewage back there and everyone was complaining. everything else was good but i feel someone should of got back to me about the room. would appreciate a reply back

Posted by Anonymous


Thank you, Princess Cruises for having such wonderful staff on board the Star Princess!! I took an Alaska cruise out of Seattle, Washington September 7, 2013. All of the staff was outstanding. Unfortunately, I do not have the names of all of the staff members, however, I would like to give special thanks and recognizition to the following: my Cabin Steward, Franco. I was in cabin E231. Franco was the best Cabin Steward I have ever had ~ kind, friendly, efficient, remembered my name and addressed me as such from the first hour I was on board until I disembarked. Jimmy, Michael, Antonio/Anthony,(all in the diningroom around table 165), and Vldamire, also in the dining room. They made the cruise so special with their excellent service and wonderful personalities. Sarah and Anna in the jewelry store were fantastic! They added such a special touch with their friendliness and interest in my cruise. The staff at Passenger Services were always kind and helpful. Security Personnel were kind, polite and made me feel very well taken care of. Also, this was the first time I had left from Seattle. The people at the pier are to be commended. Everything was so well organized and moved along so quickly ~ I was most impressed. What a wonderful way to begin and end a cruise. All in all, it was most enjoyable ~ and that was do, in most p art, to the outstanding people on the Princess staff! It amazes and impresses me so much that they are all able to maintain such pleasant personalities, constant smiles, helpful and upbeat attitudes while constantly dealing with tourist. I thank you from the bottom of my heart ~ each and every one of you. Please give special thanks and recognizition to those I have listed ~ they certainly deserve it! If you have some kind of "Outstanding Employee" program ~ I would like very much to know how I could nominate them. You have my address I file, I am sure. If there are any questions, or if I can provide addition information, please let me know. Sincerely, ML Coyner

Customer Service Ratings

Based on 139 votes.

3.0

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Princess Cruises customer service news

Princess Cruises adds short sailings to lure past passengers

Jan Swartz, vice president of sales, marketing and customer service at Princess, said the typical past guest vacations on a Princess ship once every two-and-a-half to three years. “The short-cruise product offers us a way to accelerate that cycle and ...


Jan Swartz To Become President Of Princess Cruises

Swartz was appointed to her prior role of executive vice president, sales, marketing and customer service in January 2009, having previously served as senior vice president of customer service and sales for both the Princess and Cunard brands since ...


New president for Princess Cruises

Swartz was appointed to her prior role of executive vice president, sales, marketing and customer service in January 2009, having previously served as senior vice president of customer service and sales for both the Princess and Cunard brands since 2004.

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