Posted by Sad sailor
Our son left his brand new 3 piece suit on the ship in his cabin; not realising this until he disembarked. He went back immediately only to be told he could not go back onto the ship. He asked if someone could please go to his cabin and get it out of the wardrobe, the reply was NO, he was given a number and told to ring the number in Brisbane where they take lost property, he rang and they told him that it is sent to the head office in Sydney. So he rang there after a few days, the lady he spoke with said that she would check if it was there. He rang back and she said that it was there and that it would be posted out to him, he even said he would pay for the postage. We waited a week No suite so he rang back and the lady this time said that anything left is usually given to charity, but she would speak to the lady who he had spoken to the last phone call, she went away and said that it had not been posted as they could not post it but we could come and collect it, she gave us the address in Sydney Australia. We travelled down with our son over 800k to Sydney from Brisbane to be told that it was no longer there and that it had been given to a charity. Lies, lies, lies. If this suite had not been bought by my deceased Mother we would not have pursued it, but her buying it for our son actually changed his life as Mum had said to him, now dress nicely and you will be respected more and see how people treat you differently, after that he booked the cruise and took it on the cruise. After lie after lie sadly the suite is gone.
We did not even get a sorry after all the running around.
Word of mouth travels quickly and with social media.
He has since worked very hard to save up and get another $800 suite similar to the one Princess kindly!!!!!so they say donated to an Op shop.
Thanks a lot Princess.