Posted by Anonymous
The following describes the issues we encountered on our cruise to Mexico on
Feb. 18 2017.
We were traveling with 22 friends from Sacramento with Zoe's cruises. It was our second time on the Grand Princess cruise to Mexico. we had a great time on both of our cruises. On our first cruise we had room #709 it was to totally assume experience. So we requested the same room for our second time. When checking in we realized we did not have the same room. For one thing it was on the opposite side of the ship. No major problems at the time so we will address the issue at a later time. The problem started on the second night with a hammering on the ceiling and one of the walls, also the door. We got up to see if someone was at the door. We reported it to the front desk and they said they would have some one check it out. Also the issue was only at night. A person came down to check it out the next day and nothing was done. The next night we called the 6000# and the manager came down in the middle of the night to check it out and offered ear plugs, and said it was just the ship movement. He said some one check out tomorrow. A maintenance man came in the day and tore into the ceiling and sprayed it with wd40. The ceiling was previously damaged, you could tell by the damage to the paneling and molding. The next night seemed better but we could hear sounds in the ceiling like scratching and chewing like possibly a rat or some animal over our heads. We ask if there have been issues in the past reported. They said no. That seems some what strange since the roof panels and moldings were previously damaged. We can understand that to resolve the issue it may be difficult but no offer of another room came our way. When we ask they said they are full.
We plan on future cruises with your company. If you look we have placed deposits on two future cruises. What should we expect if problems of this nature should come up again.
Again We reported it to the front desk three times, three times to the 6000# once to our cruise host from Zoe's cruises and one call to customer service at Princess cruises. We talked to Collins on 2/28.
Sincerely
Dennis and Diana Sumrow