SafeLink Wireless customer service

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Customer Service

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Phone: 800-378-1684

  • How to reach a live person:
    • Press 1 for English
      Press # 4 times
  • Hours of Operation:
    • Mon-Sat: 8am-10pm EST
      Sun: 8am-7pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

16
Jul

Posted by Kurt


on 7/16/23 at 6:57PM

Calling customer service is not only frustrating but inconsistent based on who you talk to. It's obvious they read from a script with their replies. If u ask a related question they get confused and they go in circles. You ask for a supervisor and that isn't an option. If u deal with them expect numerous call backs to resolve the problem. If u are a person with little patience, get someone else to call. If I gave a rating from 1 to 10, 10 being the highest, I'd give them a 3.

27
Mar

Posted by Anonymous


on 3/27/23 at 8:52AM

I want me service plan cancelled and remove my name from your life link program. Was on the phone yesterday to a support person, for 3 hours and he couldn't fix the problem. I will send my phone and misc back to the return address

10
Feb

Posted by Chastidy


on 2/10/23 at 10:42AM

I am tryin to get help getting service but it tells me I already am enrolled but I never received my phone or anything so I'm not sure what to do here

04
Jan

Posted by Anonymous


on 1/4/23 at 3:28PM

Safelink phone has had no data for about week. Customer service says I am qualified until January 2024 and I have everything. Still no data. I've talked to 3 people for 45 minutes to an hour trying to update my phone with a promise of a call back. No calls or data Still. I would say this is the worst service for the elderly. I will be getting another service today.

10
Sep

Posted by Angels Davis


on 9/10/22 at 1:02PM

I have been trying to o get a replacement phone fromu safe link wireless for three day due to mine being stolen I am in thelufelune program and I trird to do the new application but it will not let me and they do not want to.help me I am a 109 percent disable like ve alone n get don'tdrivebcould someone please help me I have no way of doing anything I can't access s email n I am on my friends phone now.

View all 322 SafeLink Wireless customer service reviews »
Customer Service Ratings

Based on 228 votes.

2.8

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SafeLink Wireless customer service news
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Safelink free phone program hits snag in multiunit complexes

Consider this: A federally subsidized program provides a free cell phone and 68 minutes a month to financially disadvantaged people. Related News/Archive. Ben & Jerry's summer tour brings ice cream to Tampa, and it's free. 2 Months Ago. Uncle John's ...

SafeLink Wireless Program for Low-income Families Launches in Florida

U.S. Conference of Mayors President Manny Diaz on Monday introduced a new program, SafeLink Wireless, to provide free cell phones and unlimited access to emergency services for more than one million low-income households in Florida. Beneficiaries of ...

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