Holiday Inn customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Holiday Inn.

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Viewing Holiday Inn customer service reviews 1 - 25 out of 373
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06
Apr

Posted by Anonymous


on 4/6/23 at 2:02PM

Just a note of thanks for the attention and care that my wife and I received during our recent visit to your Wilkes-Barre Pennsylvania Holiday Inn. My secratery dropped the ball on my reservation, ther was a little confusion at the front desk. I guess I was showing a little concern, and within minutes, the Director of sales, a Mr. Will Krupp was standing next to me. I wasn't irate, because it was nothing that your staff had done wrong. But obviously I was concerned and he picked up on it and alleviated all of my problems and concerns making my state much better than what it could've been. The reason for my visit to wilkes-Barre was to ensure that my company would retain its standing as a recognized organization in our industry. I didn't want to be there and I was totally under stress. It's tough to convey just how much pressure I was under, but it is totally easy to let you folks know just how much your staff attend to me in such a fantastic manner. This is the second stay that my wife and I have been in a Holiday Inn within two weeks and I have to say both organizations were outstanding.
Please, if you would care for any more information, or if I could provide any more information that you could pass on to your staff at the Wilkes-Barre Holiday Inn, do not hesitate to contact me.
Respectfully,
Robert

08
Dec

Posted by Woodrow


on 12/8/19 at 10:53PM

Hi, i would like to please speak to someone who can help with a rate of service reimbursement..

My dad just made a reservation tonight for the holiday inn in Escondido, ca.. we asked for a vet rate discount and the customer service rep told us there are no rates available for vet rates...

When we went inside to ask aboit it , they informed us that they did in fact have that rate available.

I don't know the reason this rep kept that information from us but i feel like my dad is owed a reimbursement for the 70.00 that the rep lied about and did not honor him this rate.

01
Dec

Posted by Anonymous


on 12/1/19 at 6:48PM

We stayed at the Holiday Inn Express in Oneonta NY on November 30th. We had a 5 year old take a tumble and cut hos cheek. The girl at the desk, Emily, went above and beyond with responding to our room with first aid kits and assisted us with care as well as directions to the nearest hospital. She was great!

10
Nov

Posted by Me too


on 11/10/19 at 9:59AM

That commercial about group workers going for drink is so wrong! U r showing man - woman- man- woman- arms around - leaning on!
Wtf- with me too movement - this is a sick commercial.
I will never stay at a holiday inn.

11
Aug

Posted by Teresa Oldham


on 8/11/19 at 8:21AM

First i would never use profanity, not classy!!! Holiday inn and suites, van buren Arkansas, have been member for yrs with Holiday Inn, own businesses, stay often thru the yrs! Alicia needs help with her customer service!!! Room had what appeared to be blood on, room smelt moldy!!! Moved my son rooms but when I called to speak with her, she told me she moved him to different room, she did not give me her name until I called back after sending me to answering machine, she said she gave me her name already! I planned on booking rooms when there at end of August but not sure after her attitude!!!!!

07
Aug

Posted by Win


on 8/7/19 at 8:13AM

I upgraded from a IHG reward credit card from Chase to a IHG premier chase credit card with the understanding when I did this that I would receive 80,000 points if I charged $3,000 within the first three months. I did this after receiving the forth letter concerning the upgrade to the premier card and charged more than the required amount. Now we are told by Chase that this was only for new Chase customers and not existing ones. I tried to call Holiday Inn Corporate but could not get to anyone who cared. Chase said they could do nothing.

20
Jul

Posted by Vbru23


on 7/20/19 at 11:53AM

Holiday Inn Plymoth Mi. 7/29/19 -7/21/19 I was to stay three days and two nights . Just checked out 7/20/19 7:30am from the Plymoth Mi Holiday Inn and Express Hotel. Very bad storm went through and knocked out all electricity in Plymoth and Ypsilanti Mi. There was No electric at all at the hotel. I understand it's not their fault but, why did I have to pay full price for a room that had no air no water no lights. Plus having to hall the suitcase up the back stairway. There was no offer of a emergency flashlight, water or ice. No effort to help make our visit as pleasant as possible. Instead we were told we could go back home and return for the event today. Sad very sad, so I asked if we would get at least a discount for our trouble. No was the reply if we wanted a to leave last night they would not have charged us. Where could we have gone? All other hotels were booked because of the Elvis fest-art show and baseball tournaments. We had to stay the night I was not driving back home in the storm on Friday and return on Saturday and Sunday.

We have booked to this hotel every year for 20 yrs for these events. I understand the pressure the people were under, but not making sure we at least had flashlights water and ice in the 110 degree weather was a bit much.

They gave us no discount for the room in the dark for sleeping in a bed

Please correct this policy.

More should be done for loyal customers. I mean not even enough luggage carts so here u are lugging suitcases down steps and I have to knee replacements. No offer from the desk to help This is just wrong



I don't mind the price if the hotel was fully functioning, but come on give me a break this hotel offered nothing at all



Please respond I would love to hear a good excuse why customers are treated this way

23
Feb

Posted by J


on 2/23/19 at 2:05AM

RUN FROM THIS PLACE!!!!! Holiday Day In Express in Tyler Texas. I will never stay here again. Got here - it's 2:00 am. It's 48 degrees outside which means cold in the room. Asked man at service for blankets or comforters - he says they don't have any. The sheets are dirty.
I will be calling corporate in the morning. Whatever you do- don't stay here. Ruuunnn!!!! Leaving right now and I want my money back now. My eating is a minus but it take minus so I going to give 1 star. They don't deserve ant stars as far as I'm concerned!!!!

15
Jul

Posted by Anonymous


on 7/15/18 at 7:45AM

Holiday inn express on 2 notch road is very prejudice and refused to offer a barbershop owner a room for the night cause he is an afro american. The rep at front desk Patrick stated holiday inn doesnt take cash so guest offered his debit card to pay for room. Patrick then proceeded to tell guest that he made an executive decision not to take his money. All because he is an afro american man. This video has surfaced throughout facebook n other webs. Patrick should b fired and this man should b offered a room for free. Who wants to be turned away because the color of the skin. Make me think twice about booking a room with HI express.

26
Apr

Posted by June


on 4/26/18 at 2:10PM

Hello, my name is June Martin and I want to inquire about a discount at your motel from Snodgrass funeral home. I was told that you give a discount, I will be in Charleston WV for my brother's service on May 3rd and May 4th. If could help me with this I would really appreciate it, I usually stay at the Holiday Inn in Crosslanes WV, but I can stay in Charleston

14
Apr

Posted by Anonymous


on 4/14/18 at 3:08PM

I am upset because I booked a hotel in Tampa for 2 nights from april 14-16,I booked to stay at the holiday inn express 8310 Galbraith Rd,Tampa and somehow hotels .com switched me to 2807 E Busch Blvd,an area we had purposely avoided.I paid the rate for the better area but got the rougher area we did not want.Since confirmation for holiday inn came immediately I did not check the address as I can�¢ï¿½ï¿½t imagine anyone would do such a thing as bait and switch!I only realized the error when we were approaching tampa and I looked for the address to input into my gps.This is very unfair practice and I am very unhappy.I wanted a certain ambience for my kids to walk around outside and not be in such an urban setting.I am informing you so this does not happen to someone else.I will be informing American express about this too.Is this normal business practice for holiday inn and hotels .com?My email is and I would like someone tocontact me about this

19
Mar

Posted by Anonymous


on 3/19/18 at 3:31PM

I stay at holiday in express in Fort Worth Texas, the one on Lancaster, very often due to a critically ill grandson who has frequent hospital stays. We've always had great customer service until today. To start, the lady at the front desk was rude. When we got to our room it wasn't ready, the housekeeper was in the room CLEANING. We went downstairs to tell the rude employee and she said, 'it's fine she's just touching up.' Come on!!! We've booked 4 rooms for a surgery my grandson is having, a little kindness and understanding goes a long way!! One bad experience overshadows all the good experiences and one bad employee definitely overshadows the good ones. FYI, let us know prior to dragging all of our luggage up to our room that it's 'being touched up.'

16
Mar

Posted by Clara


on 3/16/18 at 6:49PM

Hello I was at your Holiday Inn Express in Vernor Texas on March 16 2018 when I arrived there your hotel was under construction and I was unable to get out of my contract I was told that I was going to be charged if I stay or go Expedia said they would have to honor whatever Holiday Inn said which I don't think was right since they were under construction and nothing really wasn't working I ask could I just pay half Holiday Inn Express said it was up to Expedia and Expedia said it was up to Holiday Inn they kept going back and forth so now I am an unsatisfied customer

16
Feb

Posted by Pricelinescam


on 2/16/18 at 7:52AM

I was booking a room in Sault Canada online, the website appeared to be a holiday inn website, I inadvertently booked in Sault Michigan and called to cancel same day. They still charged me on my visa. I stayed at a holiday inn in Sault Canada and they told me it happens every day. The website turned out to be priceline hotels (scammers) when I called them today they advised it was some other company they sold it too. I feel Holiday Inn should not deal with third party scammers as it reflects poorly on the Holiday Inn. I can assure you I will never stat at Holiday Inn again. Holiday Inn allows these companies to advertise like they are official sites. The best hotel chains dont deal with the priceline scams.

12
Feb

Posted by Sercher


on 2/12/18 at 3:53PM

Hi my name is Greg Somers I've stayed at your hotel before I'm curious on where you buy your furniture for the rooms if there's a way we can buy pieces like that

18
Jan

Posted by Dave


on 1/18/18 at 7:27AM

Hello,
We had a group of 19 stay at your Holiday Inn in Dubuque,450 main street, Iowa. I would like to commnend, compliment and thank the people at that Holiday Inn. Priscella handled our reservations and did an excellent job communicating with us. Lee and Emily at the front desk when we checked in were very nice, friendly and helpful. We stayed January 13-14th.

Again, thanks for the great work and we all plan to stay at Holiday Inns in the future!

31
Dec

Posted by Lojo


on 12/31/17 at 10:00AM

Re: HI Express in Eldorado Hills,CA. They have remodeled & it's HORRIBLE. I have been here many times before & this will be my last. Gone are the beautiful cozy rooms, replaced with cheap IKEA like furniture and not even a chair in the room to sit on; much noisier too with the tile entry & thin cheap carpet. Lobby design is just as bad & the color scheme is terrible. Extremely disappointed & will not be back.

14
Dec

Posted by Anonymous


on 12/14/17 at 6:19PM

We have been trying to contact Customer Service. When we booked reservations today, we were told all 52,000+ points we have had been taken off our account. We were told that we received notice in the mail in August that because we had not used them recently, they were no longer available. We DID NOT receive any notice in the mail. We have been using Holiday Inn for many years and this is unbelievable that they can just erase your honor points. We will not be using Holiday Inn or any of their other hotels ever again. I believe after 50+ years of using Holiday Inn -- we could at least be given a reasonable explanation. This is totally UNACCEPTABLE!

04
Dec

Posted by Anonymous


on 12/4/17 at 9:40PM

During the month of December I like to treat my family to an outing in SLC. My children, grandchildren and great grandchildren always look forward to go to the Holiday Inn Express in West Valley City Utah. We enjoy the water park and have so for several years. On Monday November 6th I called West Valley and as always was transferred to the call center to make the reservation. I was asking questions about booking 6 rooms, we discussed the price and I told her I felt like that was a little more than what I usually spend, she then offered me a 3 dollar discount per room. I asked her if I could discuss this with my family, then I heard a sigh, and she hung up on me! Needless to say I was quite surprised that my $800 that I was going to spend at your hotel didnt mean anything. I booked my rooms at the Comfort Inn. this situation has been eating at me for several weeks now and my family is not happy about not being able to stay at your hotel for our annual holiday trip. I want your company to know about my experience with your customer call center so that you are aware so that other potential customers will not receive this kind of disrespect. Sincerely, Delon Snyder

31
Oct

Posted by Anonymous


on 10/31/17 at 10:17AM

Yes this comment is for the Holiday Inn in Greenville North Carolina they were very rude and unprofessional will not return calls this was concerning my wedding that was supposed to take place ten 28th 2017 and there was poor communication I am not satisfied at all

22
Oct

Posted by Anonymous


on 10/22/17 at 6:44PM

Scamming price called in to reserve a room at one of your holiday Inn express inns.In kendallville Indiana.price was to be $99.when I arrived I was charged $107.99 .per night .I talked to the owner he laughed and said this the rate.I'm turning to local better buisness bureau. And others I stayes 2 nights

10
Aug

Posted by Sherry


on 8/10/17 at 10:02AM

Last night I stayed in holiday inn parsippany, before I checked in, I searched on line shows $129, when I check in the receptionist also told me $129 per night, she handed me the paper I signed paper without double check the price, today I found it was charged $139 per night, when I went to front desk , told her the price should be $129 per night, she simple showed me the paper that I signed last night. and she said "we do not work with booking .com, that was a lie, unfortunately hotel.com, shows $129 per night too.
it is only $10, but I will never stay in Holiday inn again. I just checked with my credit card, they charged $175.45! I will dispute!

27
Jun

Posted by ConnieK


on 6/27/17 at 5:14PM

Mineral wells hotel s awesome after the renovations

My question is where did those fabulous double shades n the rooms come from?? I need those shades/blinds for a mental health center I work for n wheeling WV.

Thank u
Connie Kimble

21
Jun

Posted by Pam


on 6/21/17 at 7:06AM

Holiday inn Rosslyn sucks I would not recommend any one to stay there I had the worst racist experience ever and all their G.M did was brush it off and tell me Basically OH WELL THATS IT AND ITS SAD NEVER EVER AGAIN WILL I STAY AT A HOLIDAY INN EVER!!!!!!#

02
Apr

Posted by Laura


on 4/2/17 at 6:37AM

Reservations were made for an accessible room. Had also requested a suite. Upon arrival was told there would be a fee to upgrade to a suite. I again advised that I was disabled and required an accessible room. Was assured it was.

No offer of assistance with baggage. Arrived at room with mobility scooter and luggage. Astonished to be met with a 6" step up into the room. Yet another 6" step up into the shower.

Called front desk to advise there was a mistake as the room was not accessible. Solution? 2 men arrived with a metal ramp. I was told that it was prohibited to remain in place. That it was "light" (it took two men to bring it to the room) and was instructed that I could pick it up and move it each time. (Ummmmm.....there is a reason I rely on a scooter and wheelchair). Standing, bending and lifting is not an option. And....what about the shower? No solution.

Suite reeked of urine. Carpet, walls and floor in bath were covered in the sweet reeking smell if urine. Seems the prior occupants hit everything but the commode. Inquired at front desk. No help whatsoever. I then requested cleaning products and air freshener. Staff advised that the hotel had none.

It also took 4 Holiday Inn staff to remove the dirty shorts and underwear left behind by prior occupants. The two male staff that brought the ramp stated wasn't their job while one that went into the furnace closet claimed he was tightening 3 screws on the unit.

The next staff walked in and I asked was she there to remove the shorts and underwear. She said, no, was there to clean the window. Next staff walked in, seemed surprised I would request shorts and underwear be removed and she did, but not before she pulled out the refrigerator and looked behind it searching for something.

All staff entering room behaved oddly as if they were searching for something.

My grandchildren lifted my scooter back out of the room so I could make a trip to the store where I purchased Lysol, Febreeze, spray air freshener and solid air fresheners.

I give this facility a 1 (scale of 1 poor to 10 good) on cleanliness, quality and service.

The cost at $300 per night to stay at this hotel would make one believe we were getting a 4 star hotel. In reality, it compared to a rent by the hour, seedy, roadside motel.

Dated, dirty furnishings, dented refrigerator etc.

Never again will I stay at a Holiday Inn.

Viewing Holiday Inn customer service reviews 1 - 25 out of 373
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