Posted by Anonymous
Just a note of thanks for the attention and care that my wife and I received during our recent visit to your Wilkes-Barre Pennsylvania Holiday Inn. My secratery dropped the ball on my reservation, ther was a little confusion at the front desk. I guess I was showing a little concern, and within minutes, the Director of sales, a Mr. Will Krupp was standing next to me. I wasn't irate, because it was nothing that your staff had done wrong. But obviously I was concerned and he picked up on it and alleviated all of my problems and concerns making my state much better than what it could've been. The reason for my visit to wilkes-Barre was to ensure that my company would retain its standing as a recognized organization in our industry. I didn't want to be there and I was totally under stress. It's tough to convey just how much pressure I was under, but it is totally easy to let you folks know just how much your staff attend to me in such a fantastic manner. This is the second stay that my wife and I have been in a Holiday Inn within two weeks and I have to say both organizations were outstanding.
Please, if you would care for any more information, or if I could provide any more information that you could pass on to your staff at the Wilkes-Barre Holiday Inn, do not hesitate to contact me.
Respectfully,
Robert