Flag Holiday Inn Customer Service Review

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Reservations were made for an accessible room. Had also requested a suite. Upon arrival was told there would be a fee to upgrade to a suite. I again advised that I was disabled and required an accessible room. Was assured it was.

No offer of assistance with baggage. Arrived at room with mobility scooter and luggage. Astonished to be met with a 6" step up into the room. Yet another 6" step up into the shower.

Called front desk to advise there was a mistake as the room was not accessible. Solution? 2 men arrived with a metal ramp. I was told that it was prohibited to remain in place. That it was "light" (it took two men to bring it to the room) and was instructed that I could pick it up and move it each time. (Ummmmm.....there is a reason I rely on a scooter and wheelchair). Standing, bending and lifting is not an option. And....what about the shower? No solution.

Suite reeked of urine. Carpet, walls and floor in bath were covered in the sweet reeking smell if urine. Seems the prior occupants hit everything but the commode. Inquired at front desk. No help whatsoever. I then requested cleaning products and air freshener. Staff advised that the hotel had none.

It also took 4 Holiday Inn staff to remove the dirty shorts and underwear left behind by prior occupants. The two male staff that brought the ramp stated wasn't their job while one that went into the furnace closet claimed he was tightening 3 screws on the unit.

The next staff walked in and I asked was she there to remove the shorts and underwear. She said, no, was there to clean the window. Next staff walked in, seemed surprised I would request shorts and underwear be removed and she did, but not before she pulled out the refrigerator and looked behind it searching for something.

All staff entering room behaved oddly as if they were searching for something.

My grandchildren lifted my scooter back out of the room so I could make a trip to the store where I purchased Lysol, Febreeze, spray air freshener and solid air fresheners.

I give this facility a 1 (scale of 1 poor to 10 good) on cleanliness, quality and service.

The cost at $300 per night to stay at this hotel would make one believe we were getting a 4 star hotel. In reality, it compared to a rent by the hour, seedy, roadside motel.

Dated, dirty furnishings, dented refrigerator etc.

Never again will I stay at a Holiday Inn.


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