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Holiday Inn Plymoth Mi. 7/29/19 -7/21/19 I was to stay three days and two nights . Just checked out 7/20/19 7:30am from the Plymoth Mi Holiday Inn and Express Hotel. Very bad storm went through and knocked out all electricity in Plymoth and Ypsilanti Mi. There was No electric at all at the hotel. I understand it's not their fault but, why did I have to pay full price for a room that had no air no water no lights. Plus having to hall the suitcase up the back stairway. There was no offer of a emergency flashlight, water or ice. No effort to help make our visit as pleasant as possible. Instead we were told we could go back home and return for the event today. Sad very sad, so I asked if we would get at least a discount for our trouble. No was the reply if we wanted a to leave last night they would not have charged us. Where could we have gone? All other hotels were booked because of the Elvis fest-art show and baseball tournaments. We had to stay the night I was not driving back home in the storm on Friday and return on Saturday and Sunday.

We have booked to this hotel every year for 20 yrs for these events. I understand the pressure the people were under, but not making sure we at least had flashlights water and ice in the 110 degree weather was a bit much.

They gave us no discount for the room in the dark for sleeping in a bed

Please correct this policy.

More should be done for loyal customers. I mean not even enough luggage carts so here u are lugging suitcases down steps and I have to knee replacements. No offer from the desk to help This is just wrong



I don't mind the price if the hotel was fully functioning, but come on give me a break this hotel offered nothing at all



Please respond I would love to hear a good excuse why customers are treated this way


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