Read the reviews below to see the experience other people have had when dealing with customer service from Frontier Airlines.
I am a 80 year old female who travel fromJacksonville to Cleveland Ohio and I just wanted to let you know that the service was exceptional. Your personnel was very very friendly and courteous, and help me on and off the plane with professional courtesy, and I could not have been more pleased with your service.
I would like to report an incident that occurred on frontier flight number 1042 from Orlando to Cleveland Wednesday, April 21.
I was seated in the bulkhead seat 1E my husband was next to me on the aisle the man that was sitting next to me on the window seat hardly ever had his mask on . Before takeoff he sat there eating some chips very slowly.
When we were taking off he decided to make a phone call. Throughout the flight he did not wear his mask once a flight attendant said to him please put your mask up. That was not long left. Also knowing bother to tell him to store his bag up above since we were at bulkhead seats. Everybody else had to but he was left alone. Also upon landing in Cleveland he was on his phone talking.
I purchased these bulkhead seats so I could avoid being in the middle of the crowded aircraft. I have flown frontier several times. My husband and I are quite upset as we are in our 70s and this is the first time that we have flown since Covid hit. I was not about to ask this man to put his mask on as he was not the type of dude you don't want to fool around with. I don't feel it was my duty. The flight attendants were very negligent and just ignored this guy. I felt very unsafe in the vulnerable. Please check into this and get back to me.
We will be flying back-and-forth to Orlando to visit our grandchildren if I and my husband cannot feel comfortable with frontier we will not fly on frontier again.
Dear Sir/Madam
I travelled Frontier Airlines from Las Vegas to Denver on 30th October , I was very disappointed with your help on board from the staff . I asked one of the staff to help me put my carry on bag to put up above the seats , he said he could not lift the bag . He said I would have to lift the bag and then he could help me with it , the reason I told him was that I had a bad shoulder but he still insisted he couldn't lift it for me . I was very shocked as any other airlines I have travelled have been more than helpful. I hope that I get back a response as I have already emailed twice to Frontier Airlines .
Kind regards
Mrs Isabell Gannon
So we flew into seattle on frontier airlines flight 141 and withing 15 minutes of the plane landing our luggage was locked up and no frontier staff was around. After 45 minutes of waiting around the airport we went home and called the baggage claim number and was told we would have to return to the airport to claim our baggage within 15 minutes of a frontier arrival. The customer service staff are very rude on top of not being helpful at all.
7/31/16 My wife and I were to fly direct from St. Louis to Las Vegas on 7/24/16. Due to excessively heavy traffic we arrived at the ticket counter in STL at 2:32 PM our flight was for 3:15 PM. Due to a rule, unknown to me and not readily published, we were not given boarding passes for our flight due to rule that states that you will not process tickets later than 45 prior to gate time. Your ticket agents would not entertain helping us rush thru,l one agent said that she would refund our money and when we asked for a refund it was refused. The same flight on the 25th was over booked and we were later put on and STL, Denver, Las Vegas flight 26 hours after our initial reservation. This not only cost my wife and I an extra night lodging in STL + meals, it nearly cost us our reservations in Las Vegas. A United ticket agent put much more effort into trying to get us on an alternate flight and offered suggestions. Not of this was offered by Frontier Ticket Staff. On the flight to Las Vegas I was not charged for a carry on bag containing medical devices for my wife and I. Return flight: Was to depart Las Vegas on 7/31/16 at 12:40 AM. Flight was delayed for two hours and actually took off 2.5 hours later. At the ticket counter the agent concluded that my carry on bag would not fit "Under the seat in front" of my seat and charged me $45 so I could place it in the overhead bin, where it fit perfectly traveling both ways. Why was I charged one way and not the other. I suggest that Frontier is greedy and does not care in any way about customer service. It will be and "Snowy Day in Hell" before I fly Frontier again. The ticket agent in Las Vegas presented a I can charge you because I can If you want to get home attitude and offered not solutions when challenged.
Hey Frontier! You have a big customer relations problem! I will probably never hear from someone in Customer Relations but have provided my email in the remote case someone at Frontier cares. Sadly disappointed and angry customer.
Frontier, on your baggage webpage link you state: Economy fares include a free personal item. But the website does not clarify what a 'free personal item' is. What are considered free personal items? I fly one-way DEN to DCA with you, Frontier, 4 August 2016. I will bring one item to carry on, my backpack. Is a backpack considered or treated as a free personal item? I clicked on the question: Do I have to pay to bring a carry-on bag? And Frontier's answer as "Last Modified on 09/01/2015 11:16 am EDT" is: 'Economy fares include a free personal item (must be stowed under the seat in front of you). Carry-on baggage is not included. You may purchase carry-on baggage at the time of booking. If you've already purchased your ticket, you may add carry-on baggage in the My Trip section on FlyFrontier.com, or when you check in online within 24 hours of departure.'
Please answer this question as soon as possible so I know whether to pay ahead of time or not.
Frontier's reachability is OK for automated system, but I need to speak to a live customer service person who can answer my question or supply a list of 'free personal items.'
Respectfully submitted
I was issued a travel voucher for $200 on 26 April due to a cancelled flight from Denver to Orlando. Unfortunately my email containing the confirmation number cannot be retrieved and need your assistance retrieving this informatiion as I would like to book a flight now. Thank you, Betty Howell.
I've been getting the round around for months! I am a frequent flyer with Frontier.
I took a flight in early March 2016, and my check-in bag was inspected.
I had a new pair of shoes in my bag- and only 1 shoe was returned.
I am out 90$, and I would like to make a claim - but no one on the phone, and no one on email
will respond to my plea!
It's frustrating to loose personal items. It's more frustrating to deal with Frontier customer service....
PLEASE EMAIL ME WITH HOW I CAN MAKE A CLAIM. THIS IS YOUR INSPECTION - AND MY LOSS!! THANK YOU
BONNIE THOMAS.
booked a flight from philly to punta cana, frontier put my luggage on the wrong plane. had to buy clothes and things until my bags showed up 3 days later. filled out all the forms and sent them to the correct people. 4 months later still no refund on the 136 dollars I spent and getting the run around. horrible service and communication.
On January 13th, 2016 I tried to order tickets from Rockford Ohare to Punta Gorda, Florida. I wanted tickets for February 20th for two adults. Somehow they gave us tickets for January 20th, 2016. I put the charge on my paypal acct for $148.00..After they took my money they would not change the date. I have talked to Cheapo several times. Finally three weeks ago they told me I would be getting a refund on April 13th. When I didn't get it I called again and they told me I had already been refunded to my chase credit card. No they didn't.First how would they know my credit card number, number two of course they didn't send anything. How would they know. If I had a Chase card? This time they told me I needed to contact you. I want my refund. I didn't even get an itinerary from the wrong date. I got nothing.
I booked a Rount trip flight more than a month ahead to Orlando, Florida on my return flight they told me they over booked the flight, we lost our money because the option was to fly 4 days later,hoping there was space available, since we had to get back to work we ended up purchasing 3 seperate ticket from another Airline for the next day. They told us there was nothing to be done. My word of advise to everyone planing to travel, Pleeeese DO NOT deal with Frontiers, they are worthless and incompetent.
Your airlines a joke so is you're customer service your agent John acted like he couldn't hear me decaf saying hello Sir are you still there hello Sir are you still there I could hear him and I know you could hear me but he was acting like he did it I guess he had to stay on the line with me for certain amount of time before he hung up your customer service could use some real something my father's dying and your agent is no hope he told me that they didn't fly to Texas and then I asked him where do they fly I need told me Dallas and I said what Dallas is in Texas I need is like oh and your agents no I mean probably everybody in the freaking world knows were Dallas is
To whom this may concern.
my husband took a flight from Madison Wisconsinmy LAX and I purchase the ticket online and when he went to board the plane they would not let him take his baggage his guitar and one carry on bag and had to leave it at the airport when I purchase the ticket if there was no mention of extra charge for his carry on bag and guitar he had to leave it in Wisconsin and had his daughter pick it up at the airport his guitar .is how he makes a living and is fires frontier airlines they would not let him carry on his guitar r 1 jerry on bag that was lesson 50 parents and my complaint is our shoulda been told that it was extra money to bring is 1 carry on bag and guitar now we have a trying to get the guitar mailed to us and that again were running into the same problem dad we don't have the money for shipping when a shoulda been a carry on with the airlines I'm very disappointed.
I want to tell you how absolutely disgusted I am with your Dulles ground crew and your telepne customer service. last Sunday as you are aware flt 1173 was continuously delayed and finally cancelled. You service people were absolutly rude and were nearly impossible to coomunicate with. They were helpful only when they had no other choice. The next morning when the make up flight was delayed there was no one to tell us what was going on. The desk and gate crew showed up hours after they should have been there while leavibg a plane full of passengers waitng to check their luggage. The voucher thay gave us was only good till January and we pissed when questioned about it; These are only the highlights and I dont have time to give the complete twenty four hours of misery.
if you care to talk about this please contact me at
Clarence Mesa
I am forced to do the return flight on your airline next week. That will be the end Of my Frontier experiences.
So I booked my flight to go home to my country of origin. I had a national passport from my country that was expired. On the day of the flight I was denied a boarding pass because of my passport. I had 5 other form of valid ID to verify my identity (green card, ssc, state id, birth certificate, marriage certificate). When I contacted customer Service for a refund they told me it's a Tsa regulation, and a immigration regulations in my home country. So I went a head and contacted both agency. Tsa only need any two form of valid Id to verify identity, and of course the cosulate in my home country clearly states they will never denied their nationals from returning home regardless of valid or expired passport. So frontier just lied to rip me off.
Desperately need to get home, so I contacted AA and asked what are there rules in this matter, and of course AA went ahead and did their research then allowed me to book my flight...
Oh! How could I forget the incompetent workers of frontier told me if I had documentation from Tsa, and the consulate of my home country that will allow me to board then I MAY be able to board. What BS!!!!! They should know Tsa regulations inside out, why do I need to provide their dumb ass with Tsa info???? Like seriously????
Still waiting for my refund, I'll be calling everyday until I get it. I don't need no credit for future use. I need my money back ...
I was denied boarding then return my money !!!
WILL NEVER RECOMMEND FRONTIER SERVICE TO NO ONE. IT SUCKS
Hello,
Last week we flew to vegas using frontier. I usually have no problens sleeping but both ways I was unable to sleep due to the uncomfortable chairs that do not recline! I understand you try to provide lower prices by lowering the quality but my back is still in pain! When we got off the plane we discovered that your airline had ruined my boyfriends BRAND NEW suitcase! We were unable to even pull out the handle! Imagine after a 5 hour flight your back is aching and having to carry your suitcase by the other handle rather than wheeling it. The suitcase is also all scuffed up! I look forward to hearing from you in regards to how you would like to reimburse us. Thanks in advance.
Jacqueline Reese
Joseph Maynard
THIS WAS AN UNAUTHORIZED CHARGE AND FRONTIER AIRLINE SHOULD DO THE REFUND THE DAY AFTER CHARGE WAS MADE SO THE FRONTIER Airlines ASSOCIATE assured me they would REFUND my $ on the 15th and today on the 18th �¢ï¿½ï¿½ They told me I had to call the bank
I will also file a complaint with VISA - BECAUSE THERE ARE RULES
These charges are not authorized charges
The Airlines assured me they would refund my $ on the 15th and today on the 18th ââ?¬â?? They told me I had to call the bank
I spoke to today
AND AGENT ID 874646 I spoke to on the 15th who told me the Airline would refund I 48 hours
I will also file a complaint with VISA
Dear Sirs, I bought a round trip ticket from knoxville to Denver on June 27th and flew to Denver on July 30th. On the return flight to Knoxville August 4th I was denied boarding as to the agent saying I had cancelled the leg. Why would I do this as was going home. I was listed earlier and when approached ticket counter I was denied a ticket . They told me to leave as I was upset and stranded at the airport. The supervisor was extremely rude and did not try to resolve my problem. What a bunch of amateurs. American came to my rescue and I got home 4 hours later. I want a refund and an apology. I hope this isn't the way you treat your customers. Flight 589 to Denver and 586 Return ( U8IM3T ) $ 364.20 1 senior
My concerns with this airline is that when I cancel my flight last year because of emergency that I had a year to use this as a voucher up until December of 2015.... I was charge a cancellation fee.... I was ready to use my voucher this month and when I called to book a flight frontier couldn't locate my voucher because they said it was too late that they gave me a year to use it!!!! There was some lies and misunderstanding I truthfully was told that I had until the end of 2015 to use this voucher..... I'm not happy with frontier or travel one and will not recommend anyone to them..... I'm laid off from my job and needed to use this voucher for personal issues..... Therefore I was ripped off and is very unhappy with this happening.... Frontier Airlines need to credit me or give me something to meet my needs!!!!
