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Hello,

Last week we flew to vegas using frontier. I usually have no problens sleeping but both ways I was unable to sleep due to the uncomfortable chairs that do not recline! I understand you try to provide lower prices by lowering the quality but my back is still in pain! When we got off the plane we discovered that your airline had ruined my boyfriends BRAND NEW suitcase! We were unable to even pull out the handle! Imagine after a 5 hour flight your back is aching and having to carry your suitcase by the other handle rather than wheeling it. The suitcase is also all scuffed up! I look forward to hearing from you in regards to how you would like to reimburse us. Thanks in advance.

Jacqueline Reese
Joseph Maynard


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