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I want to tell you how absolutely disgusted I am with your Dulles ground crew and your telepne customer service. last Sunday as you are aware flt 1173 was continuously delayed and finally cancelled. You service people were absolutly rude and were nearly impossible to coomunicate with. They were helpful only when they had no other choice. The next morning when the make up flight was delayed there was no one to tell us what was going on. The desk and gate crew showed up hours after they should have been there while leavibg a plane full of passengers waitng to check their luggage. The voucher thay gave us was only good till January and we pissed when questioned about it; These are only the highlights and I dont have time to give the complete twenty four hours of misery.



if you care to talk about this please contact me at



Clarence Mesa



I am forced to do the return flight on your airline next week. That will be the end Of my Frontier experiences.


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