Posted by Anonymous
Worst customer service, once they get you as a customer if you have an issue, you will be calling and not getting an answer.
Fios customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Fios.
30
Mar
14
Mar
Posted by Anonymous
Customer service stinks. All canned answers no concern for customer they don't really care what you have to say they will be there when they want no matter what you say. No phone,Internet,or TV after close to 3 hours on the phone having my husband trying to repair and asking for tech to come out they said 2 days really 2 days with no phone internet or TV! We upgraded pay plenty new contract and nothing but problems finally came out said problem with J connector or something like that. Now about to call again because keep losing Internet connection. They don't care about their customers!
28
Feb
Posted by Anonymous
Wow!!! After 1.5 hours on the phone and no solution, we gave up. The simple task of purchasing an on-demand movie turned into an impossible task and an abysmal customer service experience. Essentially no service was rendered after multiple attempts and several conversations with obviously foreign customer service reps. Time Warner is looking better by the minute. Denise Tucci,
14
Jan
20
Jun
Posted by missparsons
This company is EXPENSIVE and NOT helpful at all! I've been trying to stick it out with Fios until my contract expires, but I just cannot do it. Plenty of people have told me to switch to Comcast, and I'm going to do just that. The agents at Fios take too long to get to you, they catch an attitude when you try to explain why you can't pay the bill on the specific day its due, and they almost always act like they don't understand what you're talking about. I'm about to tell them that they can take these cable boxes and internet routers back, and I'll pay off the rest of my bill slowly. I never want to deal with Fios again, they've left a bad taste in my mouth.
Definitely wouldn't recommend this to anyone who (like any other normal working-class household), cannot afford to pay almost 300 a month for basic channels and basic internet. If any of what I said isn't a problem to you, then by all means go ahead and get it. But I know I'm not dealing with it anymore.
23
May
Posted by Anonymous
Fios verizon deals with the public on a daily basis and yet they make it almost impossible to talk to a live person. The computerized answering is so limited on questions that you have no way of knowing exactly how to phrase a question so it can understand it. All I wanted was someone to tell me when my contract began with fios in order to know when my two years was up. The electronic answering system could not handle such a question and after try everyday I could to get trough to verizon I finally reached a real person and they needed more information than I had access to at the moment in order to access my account, even though I was calling from my home listed number. This is no way to run a public service company, and every time I try to contact Verizon it always takes up to a hour to finally reach someone.
23
Dec
Posted by [email protected]
After 2 Confirming Phone Calls For Service Installation The Tech Rep Never Showed Up. The Only Response From Customer Service Was You Will Have To Reschedule. Appointment Is For Tomorrow 8 Am Comments To Be Continued.
12
Dec
Posted by Anonymous
Yesterday morning I called Verizon when they informed me that their work on the cable outage had been finished and their service had been restored.
When my TV still wouldn't work, I got connected to a woman customer service rep. She asked me to pull the plug on the TV and then plug it in again, which I did. Nothing changed. Everything was still snowy and I still had no picture. The she asked me to change channels. I did. I changed channels on both the TV set and using their set top box remote. Nothing changed. I asked her several times to repeat what she said because I couldn't understand her and she ignored me. Then she asked me to remove all the wires at the back of my TV and set top box. I told her there are more components hooked together than just the TV and the set top box. I also have a DVD player and dual deck VCR hooked into that system. She kept insisting I take off all the wires connecting those components. I told her, Verizon put that all together. Don't you trust your Verizon techs? She said she didn't know if they had done their work right. I told her everything was working fine until the outage and I saw no reason why the wires would have to be changed. Besides, if I took all the wires off, how could I be sure that I was putting them back where they belonged? I also said, if I have to have the techs back again to hook everything up, it is going to cost me over $130 to pay for their visit. I then decided I had enough of her, told her we were finished and hung up. When Verizon called later in the day asking me to rate how well their customer service rep had performed, I gave her a one on a scale of one to ten (10 being the best). She was useless, couldn't communicate well, hadn't fixed the problem and had given me advice which I was sure was going to cost me lots of money.
Around 4:30 I decided to give Verizon another shot at trying to help me. This time I got a male customer service rep, so I knew I wasn't talking to the same person. The first thing he asked was what is the make of my TV. I said Toshiba. He said, "Get the Toshiba remote." I did. (I never use that Toshiba remote; the Verizon remote has supplanted it.) He said, "Turn the Toshiba remote on." I did. He asked me if the remote lit up when I turned it on. I told him, it didn't. He told me to change the batteries. I did. He told me to put "03" into the Toshiba remote to see if the TV screen would change. EVERYTHING CAME BACK IMMEDIATELY. DONE!!!! This took less than a minute. When Verizon calls asking me to rate him, he gets a 10!
Just so you know, Verizon has not contacted me yet to give this second customer service rep a rating.
Please give that second rep the 10 that he deserves. He is a credit to your company.
Thank you.
11
Nov
Posted by Anonymous
Please update FIOS so more than 2 TV shows can be recorded at the same time.
Please record the program when its on --The Good Wife is almost always late starting due to the football games. you start the recording at 9:30 and the show starts sometime after that and doesn't record the entire show. Please FIX
06
Nov
Posted by Anonymous
All I Know Is I Hated Comcast But Not Anymore!!!! They Really Made Me Appreciate Comcast.... At Least Comcast Has 24 Hour Customer Service.... Wish I Would Have Read These Comments Before I Signed Up With These Losers.....i Would Never Ever Ever Ever Ever Recommend This Retarded Company To Anyone!!!!! Verizon Didn't Even Fit On The Rate Bar.. The Worst Don't Even Know How They Are Still On Business!!! Better Business Bureau Needs To Be Contacted Asap!!
10
Aug
Posted by ln
Their customer service stinks, the nicest way I can put it without swearing. I've been on the phone 54 minutes, have been cut off by agents twice,lied to by 2 agents (claimed they were tech support, taking all my info twice then telling me they couldn't help). I've asked for a tech support supervisor 3 times and couldn't get one, I'm no closer to resolution than I was about an hour ago. And- I was just cut off again.
26
May
16
Apr
06
Apr
Posted by Anonymous
I had this service 4 years ago and had to move out of state. Verizon would not let me out of the contract so collection begain through a debt collector. I took my sweet time but finally paid it off. About a month later another collection agency was trying to collect on the same debt i just paid off. Well of course verizon doesnt know anything about it so what do i do now?
25
Mar
Posted by Anonymous
Its true really worst poor in costumer service when you need something to be fixed requested...but they jut nice when they offered us their products...IT'S REALLY UNFAIR! Verizon employee need to be friendly & do nice to your costumers. They are mean! You need to have a good high quality of employee's attitude & behavior
...
15
Feb
31
Jan
26
Jan
Posted by Boo Verizon!
The worst cable company for customer service on the entire planet even universe. They have been billing me incorrectly for two years even when I have to call them every month for 2 years - I was locked in a contract:) then they linked with some other crazy account the holder of which watches a lot of movies. I disconnected them and swore will never get their services again. I have stayed away from them for two years - but I am still fighting the negative item they reported to the credit bureaux. We have a stupid system that believes the creditor only in our country - as a consumer my only option is to fight Verizon and teach my children and grand children never to get involved with them.
13
Jan
Posted by Anonymous
The Fios Dark Side!
You can not talk to anybody nor get anything fixed! The backyard fiberoptic cable that was re-installed after the storm is laying on my roof, hanging down on the grass all the way to the back of my yard since before Christmas because of shoddy installation! After wading through their never ending e-mail and phone links for days and finally making several appointments that where never kept! I get crashes logging into any of the "My Verizon Fios" help sites! Today Jan 13 I am still waiting for this nightmare to go away! What really p.. me off is that I get several calls a day from them to try and sell me more of their stuff! After the end of my contract I will permanently end the Darkside of Fios!
W.W.
22
Dec
Posted by Susan Elizabeth
We were super excited to change from Time Warner to Fios and set everything up through customer service. We were scheduled for 12/10/12 for installation. Our very personable and talented representative, Stew, was on time for our installation and spent a lot of time checking out our apartment building to make sure the building could accommodate additional Fios customers. We have a bunch already. Stew, it should be noted, was awesome.
Sadly, after a long attempt, Stew informed me that the building was inadequately wired and that a construction crew would come the next day to fix it. We would have our installation by the end of the week.
11 days later and nothing. We have called Fios every single day to check on progress. Their very friendly representatives have been attentive to our calls but have not gotten anything off the ground to get in the construction crew and complete the installation.
This has been such a downer. I'm very disappointed at their complete lack of response to a small problem with a reasonable solution.
12
Dec
Posted by Anonymous
We've been scheduled to have FIOS. They are to dig and install cables and such. Two sets of contractors have been contacting us with different proposals and neither aware of the other ! We have repeatedly told both to contact one another so that our set-up won't be bungled. Today we received one call from FIOS asking whether we were ready for the work beginning tomorrow. Earlier today, we received another telling us that work won't begin until after New Years !
23
Oct
22
Oct
18
Oct
Posted by WD
Fios Customer service is NONEXISTENT. IT'S DIY REPAIR! Going back to time warner
I had some issues with my picture going on and off and called Fios - finally managed to speak with someone after trying 30 minutes worth of do it yourself repair. They resent the signal and we hung up.
Didn't fix the problem, so I call back and spend another 10 minutes till I get to speak to someone. They tell me it's the box and say that I should receive a replacement in 2 days.
Receive the box - they sent me the wrong one, so I call again and get them to send me the correct one (another 2 days)
The new box doesn't fix the problem, soooooo......I call again. Takes another 30 minutes for the guy to let me know that now they're going to try replacing the HDMI cable with a component cable.
After getting a little annoyed and pressing for a service engineer to come out and take a look, I am told that they might charge me if the service engineer has to come out????? REALLY?????
I ask to speak with the supervisor- no surprise, he says the same thing and goes on to say that the HDMI cable is part of 'internal wiring' and so I would be charged for them to replace that.
Everyone do yourself a favor and don't switch to Fios. They suck!
13
Oct
Posted by aet239
Verizon Fios has the WORST customer service EVER! They even pulled a HARD INQUIRY WITHOUT MY PERMISSION!! I've been with Verizon for 3 years now and two months ago they ran the hard inquiry on me. The only way I found out is when I ran a credit report on myself. This company could have potentially crippled my ability to receive a low interest rate on the home I'm trying to purchase! I call them up at least twice a month because they have done something incorrectly. I dont see how a company that is large can be ok with providing such poor customer service. I'm now seacrching for a way to sue them.
