Posted by Anonymous
Worst customer service, once they get you as a customer if you have an issue, you will be calling and not getting an answer.
Fios customer service
Find contact information for Fios customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Fios customer service news.
- How to reach a live person:
- Continually speak "Agent" until their system gives up and transfers you to a customer service agent
- Hours of Operation:
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- Email:
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User Reviews
30
Mar
14
Mar
Posted by Anonymous
Customer service stinks. All canned answers no concern for customer they don't really care what you have to say they will be there when they want no matter what you say. No phone,Internet,or TV after close to 3 hours on the phone having my husband trying to repair and asking for tech to come out they said 2 days really 2 days with no phone internet or TV! We upgraded pay plenty new contract and nothing but problems finally came out said problem with J connector or something like that. Now about to call again because keep losing Internet connection. They don't care about their customers!
28
Feb
Posted by Anonymous
Wow!!! After 1.5 hours on the phone and no solution, we gave up. The simple task of purchasing an on-demand movie turned into an impossible task and an abysmal customer service experience. Essentially no service was rendered after multiple attempts and several conversations with obviously foreign customer service reps. Time Warner is looking better by the minute. Denise Tucci,
14
Jan
20
Jun
Posted by missparsons
This company is EXPENSIVE and NOT helpful at all! I've been trying to stick it out with Fios until my contract expires, but I just cannot do it. Plenty of people have told me to switch to Comcast, and I'm going to do just that. The agents at Fios take too long to get to you, they catch an attitude when you try to explain why you can't pay the bill on the specific day its due, and they almost always act like they don't understand what you're talking about. I'm about to tell them that they can take these cable boxes and internet routers back, and I'll pay off the rest of my bill slowly. I never want to deal with Fios again, they've left a bad taste in my mouth.
Definitely wouldn't recommend this to anyone who (like any other normal working-class household), cannot afford to pay almost 300 a month for basic channels and basic internet. If any of what I said isn't a problem to you, then by all means go ahead and get it. But I know I'm not dealing with it anymore.