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Fios verizon deals with the public on a daily basis and yet they make it almost impossible to talk to a live person. The computerized answering is so limited on questions that you have no way of knowing exactly how to phrase a question so it can understand it. All I wanted was someone to tell me when my contract began with fios in order to know when my two years was up. The electronic answering system could not handle such a question and after try everyday I could to get trough to verizon I finally reached a real person and they needed more information than I had access to at the moment in order to access my account, even though I was calling from my home listed number. This is no way to run a public service company, and every time I try to contact Verizon it always takes up to a hour to finally reach someone.


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