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We were super excited to change from Time Warner to Fios and set everything up through customer service. We were scheduled for 12/10/12 for installation. Our very personable and talented representative, Stew, was on time for our installation and spent a lot of time checking out our apartment building to make sure the building could accommodate additional Fios customers. We have a bunch already. Stew, it should be noted, was awesome.

Sadly, after a long attempt, Stew informed me that the building was inadequately wired and that a construction crew would come the next day to fix it. We would have our installation by the end of the week.

11 days later and nothing. We have called Fios every single day to check on progress. Their very friendly representatives have been attentive to our calls but have not gotten anything off the ground to get in the construction crew and complete the installation.

This has been such a downer. I'm very disappointed at their complete lack of response to a small problem with a reasonable solution.


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