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Fios Customer service is NONEXISTENT. IT'S DIY REPAIR! Going back to time warner

I had some issues with my picture going on and off and called Fios - finally managed to speak with someone after trying 30 minutes worth of do it yourself repair. They resent the signal and we hung up.


Didn't fix the problem, so I call back and spend another 10 minutes till I get to speak to someone. They tell me it's the box and say that I should receive a replacement in 2 days.

Receive the box - they sent me the wrong one, so I call again and get them to send me the correct one (another 2 days)

The new box doesn't fix the problem, soooooo......I call again. Takes another 30 minutes for the guy to let me know that now they're going to try replacing the HDMI cable with a component cable.

After getting a little annoyed and pressing for a service engineer to come out and take a look, I am told that they might charge me if the service engineer has to come out????? REALLY?????

I ask to speak with the supervisor- no surprise, he says the same thing and goes on to say that the HDMI cable is part of 'internal wiring' and so I would be charged for them to replace that.

Everyone do yourself a favor and don't switch to Fios. They suck!


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