Read the reviews below to see the experience other people have had when dealing with customer service from Duracell.
I purchased a seiko wall clock in February 2020 and upon receipt placed a Duracell AA battery with an expiration date of March 2028 in it. About a week ago, it quit working; when I removed the battery, it was all wet and discolored. I replaced it with a new battery but the clock does not work. This clock cost me $47.00 plus and it is now worthless. What caused this battery to leak and destroy my clock? What can I do in the future so that this doesn't happen again?
unable to get a response on your automated voice system.
I have purchased 512 hearing aid batteries, put one in each =hearing aid at the same time and one of them inevitably goes dead before the other. One may last as long as six hours longer,
which is inconvenient and uncomfortable.
Why the inconsistency? Is this due to quality control?
I strongly urge all North American users of any battery type to stop using Duracell made batteries immediately. I have had to order every remote in my house, car "garage door openers", electric candles, noise cancelling head phones and the list is endless. I believe these batteries are now manufactured in China, and there is no telling what waste by-products are added to the batteries that leak out mostly on an immediate timeframe basis. For example, I placed two AA batteries (duracell no doubt) into a small candle and within hours I picked up the LED candle to find the top of my Pottery Barn night stand had the stain completely removed. In order to remove the stain, and return it to bare wood makes me wonder what is leaking into the children's mouth or cross contamination from oozing batteries into all kinds of private body parts internal and external devices. I will be filing a report with the EPA, there are millions of these cheaply made batteries coming from China. The Duracell of yesteryear is long gone folks. I will pay 8 times the cost to go to batteries (panasonic is great but pricey) that don't leak in my house, car, headset, toys, remotes, smoke detectors etc. I can't afford to replace the gear that this product destroys. Every single electronic piece is destroyed, thanks for going to China. Forget the 10 year warranty, and I can reassure you all, leadership at Duracell would never use these leaking batteries around there kids, pets, and especially on devices that may be inserted, place on or around the human body.. If Mattel had to recall 30 million toys because of lead in the toys paint, imagine what is stripping the stain off of the furniture pieces. Ummmmm carcinogenic I bet. Not using Duracell ever again.Tell your friends and neighbors, I will watch and see if Duracell takes down the ugly truth with this post.. Oh ya, forget calling the customer service line, they have bigger problems coming....
September 18, 2018
I just opened two 12-packs of Duracell AAA batteries that had all burst and were leaking badly. Expiry date is Dec. 2024. The packages were labelled GUARANTEED 10 YEARS STORAGE'. I called the Duracell so-called Customer Service line a dozen times and got nothing but automated messages. No real human was available by pressing '˜0', and no instructions available regarding replacement under warranty. I returned the spoiled batteries to the store and was told my only option was to deal with Duracell. So, now I am screwed out of $40.00 worth of batteries. Duracell's guarantee isn't worth a small bucket of last week's dog dung. I have experience with no-name brands of batteries available at grocery and dollar stores. They perform just as good, don't leak, and cost half the price. The Duracell brand's performance and reliability has hit an all time low in the industry. Maybe they are being made in some place like North Korea?
B.F., Toronto
Shame! If you continue to support Laura Ingraham and other hate slinging people, primarily on Fox, I will absolutely not purchase your products and also do my best to encourage others to boycott you!My kids play video games so we go through a lot of batteries! Enough is enough. We look like a nation of rude haters when people like Laura Ingraham and those like her are given a platform. Do not contribute to our nation looking so terrible.
I had an expensive ($200 +) camera flash damaged by corrosion of a Duracell AA battery. The flash had four batteries. Three of them were undamaged and fully charged. The fourth was corroded at the positive terminal. The batteries, dated 2025, were in the flash for about six months, stored in a dry closet. I sent the flash and the batteries to Duracell. After about twelve weeks I received a letter saying that the damage was "rust, caused by abnormal levels of humidity or moisture", not a fault of the battery. This doesn't make sense, because there was no rust anywhere except at the positive terminal of the one battery. Not a happy resolution.
I didn't speak with anyone. This is my first contact with your company.
I purchased some hearing aid batteries size #10 with an expiration date of 3/20. There are 8 per plastic box and, I think 3 boxes to a package, tho I may be wrong about that.
Anyway, in 1 of the boxes, at least 6 of the 8 batteries are dead.
I think in other boxes there were 1 or 2 defective, but 6 out of 8 is too many and you should know about it, and hopefully I will be re-imbursed.
We are as a family disturbed by the ad with the suggestion of a down and out and abandoned Santa that your company ran this Christmas. The adults at our Christmas meal described how our young Grandchildren were distressed by this add with one of them even having nightmares Having seen the add we agreed. It was suggested that we as a family stop buying duracell as a way of protesting and a way of letting the kiddies feel as though they have have some control. (one of the youngsters admitted he had stopped watching YouTube for the entire month because he was afraid of that add.) I thought you might want to know.
Hello, I purchased a 12 pack of AAA duracell coppertop batteries. The duralock power preserve.
The package has not been opened and they are leaking badly.
The store would not refund, or give me a new package, I do not have the receipt.
I am disappointed in this purchase. I can send a picture of the faulty package.
I would like duracell to refund my money, or provide me with a new package.
They expire in 2022.
My husband and I went to Costco about a year ago and bought two of your Duracell 1000 flashlights.. I loved them but neither of them worked very long.. The switches broke in both of them.. I still have them.. (Like their suddenly guna work) lol but can't bring myself to throw them away.. Michele
Dear Customer Service,
I would like to leave the best of ratings to Ms. Valery Clayton for helping me out with a defective flashlight battery pack issue. Now I am able to use this flashlight with no problems. This replacement was also sent very quickly so I am also grateful for that as well. Again, thank you Ms. Clayton for your help.
Best Regards,
Kevin Tarasawa
I contacted Duracell some time ago about batteries for my Garrison Smoke Detector.
I contacted Garrison about why my detector chirps every now and then, I was told to get a Duracell energizer battery. Does Duracell make those batteries? This was sent some time ago and to this day Nov 14th no reply.
If Duracell does not make these batteries, what battery should I use in this smoke detector?
I do not believe that your company has now potentially stripped small children from one of the ONLY innocent figures that we have left... Showing Santa Clause as a bum in a trailer because he didn�t buy your product? Has no one in your ridiculous corporation ever read the story? Santa takes care of all children equally, and I am starting a petition and have contacted a lawyer to stop the hatred that your company is spewing. You should be ashamed, but I imagine that not only do you not care, but probably think that it is funny.
I bought a nice telescopic lens Duracell flashlight that came with Duracell batteries. Well it stopped working early so I checked the batteries and one came out and the other one is stuck in the flashlight. This is wrong and now I have to throw the entire flashlight away. Money down the drain. What does Duracell have to say about this??
I am appalled that your Board of Directors would approve putting a Santa and Elves on a commercial before Remembrance Day Ceremony. I am disappointed to say that I have no longer a choice of batteries with your sales. I have decided that your actions have required that I will no longer purchase any of your products.
customer service is inept and ads to the frustration. To make matters worse after lengthy hold times while speaking to get faulty batteries replaced the call dropped. The courtesy of a returned call is also absent from Duracells manners. When you have a customer calling due to a faulty product, a company has an opportunity to cement a relationship and keep a customer for life or alienate the customer further and loose them for ever. The representative should be friendly and make the customer feel as if the company cares about their business and has pride with the product. Anything that rubs a customer the wrong way is sure to lose customers.
Now for the product. I have used Duracell for better than 30 years. They used to be absolutely the best. Not so anymore. They don't last, and they leak even in simple devices like a flashlight which is not used often. The often don't reach their good until date.
My last purchase was for Kirkland brand. They are superior and less expensive than Duracell - presumably due to quality control.
I have a Garrison smoke detector in my basement that keeps churping. I have contacted Garrison about this and they told me that I need a Duracell 9 volt energizer battery marked the year 2021 on it. First of all, does Duracell make an energizer battery? or what do you recommend?
I am very,very disappointed with the reliability of two flashlight that take 3 C cell batteries lcombo i bought at Costco about a year ago. I put, what i expected to be q quality flashlight in my wifes car for her safety. I am glad that I had occasion to go into her glovebox tonight. I tested the flashlight, and it didn't work. I proceded to bring it in the houae to change the batteries. The Duracell Copper Tops were all corroded in the barrell. I tried unsuccessfully for 30 minutes to try and recover the usability of the flashlight. I could not. That prompted me to check the light in my truck. Batteries were dead but none had burst open. I am the Chief Engineer of a hotel and faithfully buy your batteries. I now wonder if i am making a mistake. Unfortunately i cannot attach photo because i would love to show you. I would like the flashlight replaced.
Thank You,
Al Cha
I called Duracell warranty phone number holding a package of leaking AAA cells that had a huge label: "Guaranteed 10 YEARS in storage". In my case, all storage is at room temp. They offered nothing! Duracell is consistent even now in 2017 with a leaking battery product. The other brand has never leaked ... I am through with Duracell.
