Flag Duracell Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

customer service is inept and ads to the frustration. To make matters worse after lengthy hold times while speaking to get faulty batteries replaced the call dropped. The courtesy of a returned call is also absent from Duracells manners. When you have a customer calling due to a faulty product, a company has an opportunity to cement a relationship and keep a customer for life or alienate the customer further and loose them for ever. The representative should be friendly and make the customer feel as if the company cares about their business and has pride with the product. Anything that rubs a customer the wrong way is sure to lose customers.

Now for the product. I have used Duracell for better than 30 years. They used to be absolutely the best. Not so anymore. They don't last, and they leak even in simple devices like a flashlight which is not used often. The often don't reach their good until date.
My last purchase was for Kirkland brand. They are superior and less expensive than Duracell - presumably due to quality control.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video