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September 18, 2018
I just opened two 12-packs of Duracell AAA batteries that had all burst and were leaking badly. Expiry date is Dec. 2024. The packages were labelled GUARANTEED 10 YEARS STORAGE'. I called the Duracell so-called Customer Service line a dozen times and got nothing but automated messages. No real human was available by pressing '˜0', and no instructions available regarding replacement under warranty. I returned the spoiled batteries to the store and was told my only option was to deal with Duracell. So, now I am screwed out of $40.00 worth of batteries. Duracell's guarantee isn't worth a small bucket of last week's dog dung. I have experience with no-name brands of batteries available at grocery and dollar stores. They perform just as good, don't leak, and cost half the price. The Duracell brand's performance and reliability has hit an all time low in the industry. Maybe they are being made in some place like North Korea?
B.F., Toronto


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