Read the reviews below to see the experience other people have had when dealing with customer service from Duracell.
Good afternoon,
I have purchased 9v batteries for my fire alarms. I keep getting one battery out of the two in the package that is very low in power. I use duracell for my business as well as my home. I'm sure duracell has a quality check on batteries not sure if the process is being followed. I would like to continue to us duracell. Not sure if it's worth full price if I'm only getting half.
Thanks
Derek
I have always used duracell batteries and thought they were the best. I am writing to tell you I have had an enormous number of batteries that are leaking even though they aren't even expired. They are in all different type of electronics; radios, small clocks, flashlights, etc. The items are usually in the house so not in harmful heat, wet or cold. I do not have that problem with Rayovac, Costco, Everready, etc. I am very disappointed with your product and probably will not buy them in the future. I just felt you should know this leakage problem in the AA and AAA batteries.
I bought a 6 pack of 9V batteries at Sams Club about two months ago and just now opened the six pak. I tested one and found the charge rate on the one I checked was 8.6V...These are 9V batteries why are they so low being new batteries ?
Here's the code #'s on the bottom of the batteries...5J05-G105-33
These are the Duracell Quantum batteries.
I have tested 1.5V batteries and get readings of 1.6 V on new AA batteries, so I assume I should get a higher reading than 9V from a new battery,like 9.5 or 9.6V.
Battery says good till 2020 ???? believe that and I will tell you another one...
John -Montville, Maine
Thought you might be interested in the life of a AAA battery....I have a hand-held poker machine that I play....was playing the the other day and it died! Sooo I got out my trusty little screw driver, opened it up with full intent of replacing but when I looked at the date on the battery I was astounded........January 2002...that's 15 years!!!! I purchased it in Yuma, Arizona in March 2002. Now this is what I call reliabilty and a great endorsement for your product! By the way, I saved the battery....you want it I will gladly send it to you. Thank you Duracell........
I bought a Duracell LED lamp E163108 for my living room lamp less than 2 years ago. It stopped working last night! I did not abuse it nor did it stay on for more than 6 hours a day. I did not keep the receipt thinking that having it last 7-10 years was good enough for me. I can return the light to them, but I would like a replacement. i thought that Duracell was a reliable business and never thought the bulb would not last even 2 years. LED lights are expensive! I emailed a request using the support email listed but it came back as "undeliverable".
I have been a long time advocate of your battery's some years ago (40) or so I had to carry a beeper for my work. I found that hands down your battery's outlasted any other so from that time on I've told everyone don't buy anything but Duracell. Sadly,of late (last few) years I've had to my disappointment several battery's leak in some pretty expensive test equipment.What has prompted this note is I have a clock that my parents , who passed, gave me years ago.I had replaced the battery when the time changed and just noticed it had stopped I thought maybe the battery had came loose when I opened it to check I found the battery had leaked badly! I caught it soon enough cleaned it no damage done. I truly hope this note will get someone to look into the problem thanks
R Conreux
My name is Tari Hamby I purchased a Duracell battery for a E350 2006 mercedes Benz brand new from battery plus in trussville alabama store 242 5 months ago and it suppose to have had a 2 year warranty the car broke down over the Christmas holidays in need of a fuel pump I am disabled because of 6 back surgeries due to a degenerative disease and I'm trying to help my 71 year old mother take care of my father who was aggressive demenia. When I took it back they said that they could replace the battery because it only had a 2% function and anything under 10% voids out the warranty I was never told this information when I purchased the battery the manager there Jason told me that you all won't honor the warranty because when it's that low it is owner neglect he pretty nice about it I don't know of anything that could have drained the battery because it was parked for about 2-3 weeks I thought a dead battery is just what it is dead. No one said anything to me about percentages that it had to be at least 10% in order for the warranty to apply. I also spoke to Patrick in corporate office and everyone says their hands are tied. I need help please I don't want any money I'm just willing to take another battery just to honor the warranty on the battery no more or more less I really need my car running again so I can continue to take some of the pressure of my mother with the care of my father and myself as well I've had 6 back surgeries and this car is our main transportation I know you all has probably heard it all, but I couldn't make this up if I tried this is my life. Please help!!!
Sincerely
Tari Hamby
If you have any questions please call me at
Hi,
I bought 2 pack of 4 LR03 MX2400 AAA batteries to go in our Christmas decorations. I was amazed that the 4 cells lasted only 4 hours where you say that your batteries last 6 times longer than cheaper products. Barcodes are 5 000394 002692 and 5 000394 002746. I tried Energiser batteries and they are still working well.
Not happy.
Regards,
Tony Bussey.
I had two of your AAA batteries leak recently, one in a clock which was repairable and one in a battery operated night light which is ruined beyond repair. I'm a bit shocked as I've used your batteries for years now but with this happening I will switch to another manufacturer.
Duracell, as a corporation, under Proctor and Gamble, sucks. What BS your commercials are about emergency personell using and trusting your product...
I've had countless devices ruined, including high end rifle sights, because of your inferior crap grade batteries that leak.
I complain and you send me a coupon for ? more crap batteries. I recently purchased more with another coupon thinking surely you got a better vendor making them...ah...nope. These batteries are leaking in the original package and are only a few months old. The date on them is 2023 good to in storage.
and now I see online others having the same issues. Many others.
You should have a commercial with the bunny that keeps on leaking, and leaking and....Looking forward for someone starting a class action suit.
We bought a 16 pack of AA batteries and they were all dead. We called the company and were sent a coupon to replace the pack and when we went to use the coupon, it would scan. A shift manager then came to find out why the coupon wouldn't work, and she explained to us that Duracell had sent them notification that fake battery coupons were out on the market. We were unable to use the coupon Duracell sent us because, apparently, the ones they are sending out as "good public relations" are fake. If you have one, take your attached letter with you so you aren't accused of trafficking in fake coupons. We will never buy Duracell anything ever again.
I can't believe that I bought 4D batteries for my flashlight and I only use it maybe 5 or 10 minutes and night and didn't even last a week so I had to buy more for a month supply so that is16 D batteries in one month and then for my little LED lights for under my cabinet takes 18 Triple-A batteries and it didn't even last a week and I only leave them on 15 minutes a night so I will never buy Duracell again unless you guys can do something to convince me that they are good and they don't expire till 2024 and it's supposed to be the duralock
I bought one of your "super flashlights" it is a Duracell Durabeam Ultra 1300. It lasted for maybe 15 times that we turned it on...THEN ..we got the super flash and I thought it might need batteries. it didn't now it doesn't work at all.
I do believe I deserve a replacement for this flashlight as it wasn't close to warranity limits. I bought it at COSTCO.
Thank you
Walt Ward
We had purchased the led three pack flashlights and was very diappointed . With low usage or no usage they didn't work. We have been very satisfied with other durecell purchases. Just not sure why they didn't work. Batteries also came With Package with the flashlights.
I purchased a four pack of Duracell cell batteries DL2032.I don't know where these are made, but I can tell you the batteries didn't last 2 days.I will never use your product again, it's a waste of money.If I had kept the packing and receipt the batteries would have been returned.
