Dell customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dell.

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Viewing Dell customer service reviews 26 - 50 out of 197
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11
Nov

Posted by Anonymous


on 11/11/14 at 1:28PM

Dell customer service refuses to refund our money despite purchasing an extended 3 year warranty and premium phone service. My son's INSPIRON lap top has a thermal problem. Have had HD replaced twice, mother board 3 times, Fan replaced. Battery replaced twice. He cannot keep up with his school work with his computer always being repaired. I need to return it and DELL refuses to help despite our purchase of extended warranty! Their customer service people passed me around 7 times today and wasted over an hour of my time to end up saying "sorry - read the policy." I intend to put as much as possible into public domain until DELL agrees to refund our money.

28
Oct

Posted by gracie


on 10/28/14 at 6:23AM

Purchased a Dell computer inspiron 3520 service tag 1mf2dv1 Dec 2012 for around $500.00. Hard drive failed, replaced.keypad driver failed, replaced.keypad driver failed again April 2014. October 2014, disk error, will not boot. Called support. The response from tech was " you have bad luck".cost to have it looked at again was quoted at $269.00. Not even a hint of concern nor satisfaction from dell. This computer was used only for access to Internet and to types school projects for my son in 11th grade.

19
Sep

Posted by zimba


on 9/19/14 at 12:03PM

it is all useless wh details u providde none of the numbers work CLOSE UR WEBSITE

30
Aug

Posted by Anonymous


on 8/30/14 at 12:07PM

Delete all these names from your mailing list effective immediately:

07
May

Posted by Anonymous


on 5/7/14 at 6:11AM

In my recent experience with our Concierge Service, I needed help with using my email - how to be sure I was saving those that I had received and sent as ongoing correspondence. My Serviceman was Ankit Srivastava, for Service . He was very cordial and concerned that I was understanding him well. He logged on to show me how to make folders and sort my emails into them. I am 71 and don't always remember how to do things that I don't do on a daily basis. My daughter was unavailable at the time and I was afraid I was losing the emails as they disappeared from the Drafts list. A big thank you for a job well done to Ankit and followup.

11
Apr

Posted by Anonymous


on 4/11/14 at 5:26AM

Ordered a product on 4/6/14. Was supposed to be delivered 4/10/14. Called on 4/10/14 and they said there was an error with my order. Mind you they never contacted me to say there was an error. Supervisor said he would waive next day shipping fee and product would now be delivered ASAP. Checked order status this morning, now saying product will be delivered 4/22/14. WORST EXPERIENCE EVER

28
Mar

Posted by Unsatisfied Costumer


on 3/28/14 at 8:38AM

I had a horrible experience with Dell sales service in the last few days.
(1) It is very difficult to get anyone by phone or email. They might flag off costumer if they don't have solutions they promised to have.
(2) When I did get someone - they misled me - sent me a quote for different specs (lower quality) than what they mentioned verbally (for same price)
(3) The offer they gave me verbally is not on stock, and seems to never be on stock.
(4) There is very limited range of product - they refuse to order any variants of that limited range. This really against of what Dell is about.
(5) As I understand it there is no way to by-pass the low standard service in the UK and order via the US. And there is no clear overall responsible place to address complaints about low standard sales service.
It seems that the people in Dell UK don't even try to attract costumers (possibly because they have promised deals with some companies and they don't have ambitions beyond that). Their attitude is of the third world - not of an advanced country.
I am forced to give up on buying Dell computer. I will highly recommend any one to do the same.

27
Mar

Posted by buckman


on 3/27/14 at 8:26PM

after 7 days and over 14 hours with technical support, my xps laptop is still not repaired. numerous promises to call me back-- never happens. Dell didn't have a problem taking my money for this $1800 laptop when I bought it. Customer support sucks. I think I'll drive to Round Rock Texas and deliver this system to Michael Dell myself. Dell's board has no idea these things go on? come on, surf the internet.... you do have a computer don't you? is it a Dell?

27
Mar

Posted by Anonymous


on 3/27/14 at 9:05AM

your support and sales for your new wyse clients is AWFUL. just reaching sales is basically impossible.

wont be shopping with you.

24
Mar

Posted by Unhappy with Dell


on 3/24/14 at 5:03PM

Terrible service. Unable to get a US based support person. My software has been delayed 2 times and I am looking at 2 weeks to get the software (a download !). The other day I called to inquire and was transferred to voice mail and no one called back, no surprise there. Elevator music for over 20 minutes once again and who knows where I will end up. Bad job by you DELL ! Your customer service fails ! Just got a person, told it should have been sent the same day by email, this is the 3rd time I have been told it is being sent, back on hold.

08
Mar

Posted by ?


on 3/8/14 at 9:45AM

Not useful at all. I have been on the phone for 45 minunets. I am listening to elevator music. I want to file a complaint with someone in authority. I called Anna hung up on me. I called and Mel told me if he lost me to call 1 800 624 9897 then I was cut off. I think Mel hung up on me. I called and Parkash put me through to elevator music. I have been listening to the elevator music for 25 minunets. I need a human being in authority! Rich Reinhard

25
Feb

Posted by braneburt


on 2/25/14 at 1:26PM

After I spent two hours with an indian because after one of your overnight updates knocked me off the internet, my own IT guy told me over the phone in 3 minutes how to fix it.
You idiots need a better group of people on technical support. I spent $1400 of my professional time, who do I bill for it.
This is my last dell computer as I cant deal with the ignoramus tech specialist in india any more.

17
Jan

Posted by Heather Rullman


on 1/17/14 at 12:06PM

do not buy from Dell my 2000.00$ computer came not working has had 6 motherboards , 2 hard drives ,2 fans ,2 dvd players ,keyboard , clock ect. have now waited almost 2 months for a replacement system heard every excuse in the book finally shipped it Quess what a lower grade lessor quality system subsitituded surprize i caught it refused it and now they want to see what they should do,,, bait and switch and the worlds worst customer service no matter what Mr Dell says his customer service makes Dell not worth doing business with BE WARNED

13
Jan

Posted by Shopper.ricks


on 1/13/14 at 5:07PM

Terrible customer service experience. I have been a loyal Dell customer, but never again after the past 2 weeks. They Cancelled my order, told me to wait and check my email, couldn't transfer me to the right dept, couldn't give me any information on the status of my order on the weekend, online chat didn't work, online navigation through website is poor to terrible, where are the phone numbers!?!? Still don't have any information on my $2000 laptop! Where is it? Where is the email Dell? It's been 13 days!!! Make a promise? Keep it!!

28
Dec

Posted by Anonymous


on 12/28/13 at 2:26PM

wow Indians are doing a great job, Very polite and knowledgeable.. keep up your good work

27
Sep

Posted by Anonymous


on 9/27/13 at 7:56AM

keep getting reruns of stupid questions for a week already. with stupid explanations. the most stupid one is that even if they send you a purchase id, it does not mean that they actually took your order. Iused a gift card that was short before expiration date. And now i dont have the gift card and i also dont have the order

26
Sep

Posted by trx1250


on 9/26/13 at 11:07AM

so I got a new dell computer it sucks don't work call 4 times to return it 10 to 20 min- on the phone call gets dropped send too emails nothing even the support said its in the computer if they think I'm going to pay for it

17
Sep

Posted by ?????


on 9/17/13 at 4:29PM

I am writing to the Director of Customer Service for Dell about a repair and replacement of my hard drive ( service request number -My computer had to have a re-placement hard drive and then a re-installation of all of my files etc.I was working with the remote assistance of Shyam Khandari.It was a pleasure working with him. He went the extra mile to get my computer in good shape in spite of my very limited computer skills.He is a credit to Dell and deserves recognition.

Peter J. Thaler, MD

06
Jul

Posted by Dell Inspiron 15


on 7/6/13 at 9:47AM

hours of long on hold,sum seniors lack d art of speakin politely. it isn't dell but instead a hell. never a dell product ever. shud convey dis message 2 all

19
Jun

Posted by Anonymous


on 6/19/13 at 9:08AM

DEll is the No.1 Service Provider....Appreciate the customer Service they offer...Awesum.

14
May

Posted by Anonymous


on 5/14/13 at 6:36AM

DELL is just Awesum, I spoke with Victor he helped to remove the Virus from my computerm God bless Victor he is the BEST.. :)

01
May

Posted by Rolando


on 5/1/13 at 2:08PM

They stink. VERY VERY bad customer support. You wait forever and they are not willing to help if the item you ordered has sold out while you wait. I just asked what they were willing to do to compensate or if they could offer a similar deal or even a rain check. The chat session was cut off . If you get Rolando ... run !!!

28
Apr

Posted by Anonymous


on 4/28/13 at 1:40PM

Dell is having very good services with reasonable price...keep up the good work

20
Apr

Posted by Anonymous


on 4/20/13 at 12:34PM

Small Suggestions, Please don't call yourself Dell tech support, call yourself Hell of a tech support

18
Apr

Posted by Anonymous


on 4/18/13 at 1:08PM

They need money nothing but money. Make sure that you have enough balance on your card when you call them. Bloody Morons.

Viewing Dell customer service reviews 26 - 50 out of 197
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