Flag Dell Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I had a horrible experience with Dell sales service in the last few days.
(1) It is very difficult to get anyone by phone or email. They might flag off costumer if they don't have solutions they promised to have.
(2) When I did get someone - they misled me - sent me a quote for different specs (lower quality) than what they mentioned verbally (for same price)
(3) The offer they gave me verbally is not on stock, and seems to never be on stock.
(4) There is very limited range of product - they refuse to order any variants of that limited range. This really against of what Dell is about.
(5) As I understand it there is no way to by-pass the low standard service in the UK and order via the US. And there is no clear overall responsible place to address complaints about low standard sales service.
It seems that the people in Dell UK don't even try to attract costumers (possibly because they have promised deals with some companies and they don't have ambitions beyond that). Their attitude is of the third world - not of an advanced country.
I am forced to give up on buying Dell computer. I will highly recommend any one to do the same.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video