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after 7 days and over 14 hours with technical support, my xps laptop is still not repaired. numerous promises to call me back-- never happens. Dell didn't have a problem taking my money for this $1800 laptop when I bought it. Customer support sucks. I think I'll drive to Round Rock Texas and deliver this system to Michael Dell myself. Dell's board has no idea these things go on? come on, surf the internet.... you do have a computer don't you? is it a Dell?


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