Read the reviews below to see the experience other people have had when dealing with customer service from Bass Pro Shops.
We love Bass Pro in Montgomery, AL, but recently we purchased Uncle Buck's Cheddar Mix, that was right at 10 dollars. Expecting a good (but expensive) experience, we were highly disappointed with the quality and taste. It was stale and old tasting to the point of not eating it. We are regular customers at this store but I highly recommend not purchasing the Uncle Buck's snacks. I don't like leaving bad reviews, but this was incredibly awful.
Went in to the St.Charles, Mo location tonight with my kids. We were told that my kids couldn't get to see Santa and have their picture taken with him because we didn't have a Bass Pass. They were turning families away from pictures with Santa because we didn't have a Bass Pass. The kicker... I went back and looked. There were four families in line to get their kids picture taken with Santa. At 5pm on the Friday before Christmas! But my children couldn't get their picture taken? Really? It was the worst Christmas and customer service experience of our lives. Beyond horrible. Shame on Bass Pro Shops.
I know this will not make a difference as it usually does, with a billon dollar company. But I am sick and tired of the bait and switch tactics and limited supply at Bass Pro. You do a advertised special and have just enough to lure people into the store, hoping they will buy something else. I know that is centuries old marketing. But it want make a difference with you, but I think it is deplorable. I know you are glad to sell out of everything and are obviously successful. But take a tip from Sam Walton. He was always tired of being out of everything. So when he opened Wal-Mart, he put all distribution centers within a day's truck drive of retail centers. When I expressed my views at the Bass Pro Shop at N. Myrtle Beach, SC about ALWAYS being out of advertised specials, two employees and a store manager there agreed with me. They had no explanation and were sorry. I am going to buy a blackpowder rifle, but will go to Gander Mountain, which recently opened up in Myrtle Beach, SC. Your price is competitive, but I disagree with what is going on at your store there.
I went with my family to the restaurant to eat. We sat for 20 minutes then finally our server Hana came and said she will be right with us. After that she to us she will bring us bread, then came back and told us they are out of bread so we wouldnt get any and that she would bring us water for the table Then it took us a while to get our food it's annoying on the lack of friendly customer service. My waitress wasn't a good one. Also the manager walked right past our table and asked everyone else how everything going was at all the other tables.
I recently bought one of the gold handled telescoping landing nets from bass pro and guess what? The screws which hold it together aren't rust proof even with only fresh water use!
Don't you people field test products you sell? Not that long ago I bought paddles and oars from Bass Pro and guess what? The glue joints holding the wood together wasn't water proof glue! Yes, a little scratch or too in the finish and they split into unusable pieces of crap
One again, don't you have anyone test your products?
Jack Montague
I was in my local store the other night and i gave the lady at customer service my voucher for preferred rewards card and didn't notice until i got home that she didnt up grade my card to preferred rewards ,, will i be receiving it in the mail or was it susposed to be updated at that time ?
I go to the Bass Pro Shop in Rancho Cucumonga a lot to eat. Usually the service and food is great...my wife and I usually eat at the bar.....we sat at the bar at about 6:12 p.m...I went to the restroom while my wife sat at the bar...I got back from the restroom at 6:25..and no one had even asked my wife me what she wanted ...we sat for another 10 minutes before the bartender (Sam on her name card) took our order of a Kettle One with no lime and a Bailey's and coffee for my wife. She brought my drink about 10 minutes later (which had a lime in it) but no drink for my wife as she said she had no coffee yet....she got her drink about 10 minutes later. On the food we ordered the venison mushrooms which were great..and a cup of chowder for me and a bowl for my wife.....both were luke warm at best.....when we got it the food runner sat the serving platter on the counter spilling the water glass all over me....she did blame it on the glass being on the counter...during that whole spill the bartender never came over.....upon eating I had finished my drink and was never approached by the bartender for another drink ...nor was my wife.....we finished and I ask for my check..it took another ten minutes to get that ....did I tip..yes..but only 10% as the service was that bad....if I could cash in my gift cards and buy my stuff somewhere else I would....horrible service..horrible food..horrible experience...I can Supply a receipt if needed...on another note the Restaurant or Bar Manager came behind the bar a couple times..never once talking to customers......Being in the Restaurant business..both at the design Architectural level for almost 10 years from working on Bj's Restaurants to Claim Jumper to Lawrys and other national Brand,.and working as the Director of Construction and Facilities for Several National Restaurant chain...the restaurant was not what I would call clean...out of habit I usually do look around to see how it looks...bars stool worn....bar dirty....the bartender used a used drink glass to keep my tap receipt at the bar..I watched her empty it..I watched bar a lime in it....looking into the kitchen....one of your upright full height reach in refrigerators was tilted and leaning at the top against the the hood.....again maybe I am being picky as I said earlier I have been in the industry 25 years. Hope the restaurant and the service gets better or imagine the people coming in will get less and less
My male friend and I. made the Hour and a half drive to bass pro due to a coupon we recieved online for 50 percent off. I proceeded to pick up 4 t-shirts some hand warmers and 2 key chains. These were souvenirs and gifts for my family. When we got to the check out line the cashier would not take our online coupon because they said it protained to outlet stores. I asked for a manager. As I spoke to the female manager she kept looking at my male friend and was not even making eye contact with me but was more interested in what my male friend had to say. She regarded everything he said and spoke openly with him but when it came to me, she would answer me with a one word answer and then quickly divert her eyes to my friend. She made me feel that what I was saying was not at all important in any way to her. I got the feeling that she thought my friend was the one that would be paying for the transaction so what he said was much more important then anything I had to say. She refused to answer any of my questions but answered everyone of my friends question. She showed no empathy for how I felt but apologized to my friend. This degraded me as a female hunter, angler and outdoorsman. I have been a customer for over 20 years. Mainly doing most of my ordering out of the catalog. I have bought fishing equiptment like rods, reels, lures, tackleboxs. I have purchased 5 Tents in the last 15 years, and have ordered many scopes for hunting. I currently still pay for my dads catalogs every year. So when I was treated like that by the manager it turned my stomach. As a matter of fact, I know more about the outdoors then the male friend I was with. She showed no empathy that we had drove for an hour and a half or that the coupon. couldn't be used. She suggested that if we wanted to use the coupon that we would have to drive from Montgomery to Atlanta where the closest outlet was located. I was floored that the manager could not even give us a 5 percent discount on anything or even look to see if there were any online coupons that we could use. I myself have spent thousands of dollars with Bass Pro Shop over the many years and to be treated the way I was treated in that store was a slap in my face. Men are not the only ones that enjoy outdoor adventures and men arnt the only ones serious about there hunting, fishing and camping and men are not the only ones with money to spend in Bass Pro Shop. This manager took several thousands of dollars in future Bass Pro Shop sales when she treated me with so much. insignificane. I hope that Bass Pro Shop will understand where a serious sportsman sits on this issue. I hope that they will recognize that I was ordering from thete magazine. 15 Yts before I was ever able to step foot in one of their stores. I was born and raised in Alaska where there was not a store. If anyone knows anything about Alaskans they will know that we are serious spotsman and require the toughest gear for the toughest of climates. Now living in the south I was able to quickly find the the new products I needed to be able to continue in a new environment. I will be canceling all magazine subsriptions at this point and I will never do any kind of business with Bass Pro Shop unless the company contacts me with an apology and a promise that this manager will be retrained on how to acknowledge there female customers with respect, sincerity. and significance that they truly do matter to this company. I have been a customer before all the big buildings went up. I was a customer when there company was small. I was a lifetime customer. This experience was dreadful and I don't ever want to see another. female hunter, camper or angler have to go this degrading and disrespectful experience that I experienced today in the Montgomery/Prattville Alabama location.
I have bought my last items from bass pro they are so rude anymore its just a wasted trip to even go to bass pro they say they want your business but they don't so from now on I will go to cabaleas they are friendly want your business I called bass pro to complain about service I got they said someone would contact me never did so they won't get my business no more academy sports in Springfield is where I will do business from now on and cabelas rude Johnny Morris donated money to the Animal rights activist what a shame
I went to Bass Pro in Denham Springs, Louisiana at 0500 hrs Black Friday to buy the Winchester box of 22 amo on sale. In the past when I go and purchase 22 amo I have to get a number and wait to be helped because they keep the 22 amo behind the counter. I have done this more times than I can count. This time I get my number and sit down and wait for my numbe to come up. While waiting a man sat down next to me and informed me that they were handing out the 22 boxs of amo in another part of the store. I quickly got up and went over there to be told they just gave out the last box. I asked one of your Managers why they did it like this, this time with no sign or or communication to let you know what's going on. She said corporate told them to do it this way and she coundn't help me. I have been a loyal customer of this store even though the personnel in the gun and amo dept are the most uncaring unmotivated people I have ever seen in retail. I want this made right......
I have been a long time fan of Bass Pro and always to this day a very satisfied customer until I received the latest flier. Apparently none of your employs have families they would like to spend the Thanksgiving Holiday with and if they do that is too bad. The greed of retailers has gotten completely out of control. I have lived in Texas all my life and thought how stupid it was years ago before our Blue Law was repealed. Now I wish we had it back. I see no reason why anything other than drug stores and gas stations should be open on holidays such as Thanksgiving. Christmas and Easter, certainly not Sporting Good stores. Believe it or not if you closed on these days people would find their way to your store.
I have lost a lot of respect for Bass Pro.
Please stop sending me email messages from the "Bass Pro Shops Call Center Feedback". OMG! I never contacted you. EVER. Someone has given you the wrong email address or else you have hacked into mine. I have repeatedly "Unsubscribed" but still your annoying emails continue.
Make it stop!!!
Today, Aug 3, we traveled 86 miles to the Harrisburg PA Bass Pro shop to purchase an item that was listed as a sale item for Aug 1 thru 17. That item was not available in the store and it is only the 3rd day of it being on sale. I was unsuccessful at purchasing it online and was directed to the catalog line. The rep struggled greatly and put me on hold several times to match the sale price and then I WAS REQUIRED TO PAY SHIPPING CHARGES. This is not good service for a business. Not one of people in the Harrisburg store or that I spoke to by phone tried to assist in this issue.
May 24, 2013, I was in the Bossier City, Louisiana Bass Pro Shop attempting to purchase some 5.56 Winchester ammo. The store only had three boxes left and they were in the glass show case next to an AR 15 rifle with an Eotech holographic sight and magnifier and a bi-pod attached to the weapon. I asked the clerk behind the counter how much it was for a box of the 5.56 ammo and he stated $12 dollars and change (don’t remember the exact amount). I informed the clerk that I would like to purchase all three boxes, to which he replied, “you can’t they go with the weapon”. I was confused and asked for clarity, he then stated that if I wanted the ammo I had to purchase the weapon (the price of the weapon was well over $2,000.00 dollars). He further stated that those were the last three boxes of 5.56 ammo they had so, if I wanted them I would had to purchase the weapon to get them. I then asked, “So if I purchase the weapon the rounds come with it?”, to which he stated no, you still have to pay for the rounds also. I then asked “What if I purchase the weapon but don’t want to purchase the ammo?”, he did not have a response for that. I then showed him a box of .45 Cal ammo I had in my shopping cart that I took off the shelf, I informed him that this was the last box of .45 Cal ammo they had left on the shelves and asked him “Are you saying that I have to purchase a .45 Cal weapon along with this ammo or you will not allow me to purchase this .45 Cal ammo?”, to which he replied “No”. At that point I was frustrated and did not want to escalate the situation; I could see that the clerk was enjoying the fact that he was denying me the right to purchase the ammo, so I simply departed the store. Unless I am missing something, Bass Pro Shop is a store, they sell merchandise, this merchandise had a price tag associated with it, I or any other customer should have the right to purchase that product, this is the whole principal behind a merchandise store. If the store had a packaged deal with the ammo and the weapon together I would have been fine with that but it wasn’t a packaged deal, as the ammo did not come with the weapon, you still had to purchase it separately, the package was the weapon, the sights and the bipod. Maybe the young clerk was miss informed, maybe he was holding that ammo for a friend to purchase, or maybe he just did not like me and decided that I was not going to get that ammo. I was calm and courteous throughout the attempted transaction, either way it is wrong, plain and simple.
USA RET 1SG
April 8, 2013
Bass Pro Shop
Corporate Office
RE: Employee Praise
We were in the Bass Pro Shop in Myrtle Beach this past Saturday, April 6, 2013, and were pressed for time and had need for some emergency supplies. We were rescued by an employee, whose name tag said KIM, who went above and beyond in her wonderful help for us, and who saved the day. She is a wonderful person who exemplifies the excellence expected at Bass Pro Shops, and she is a treasure.
Please let her know how much we appreciated her generous and professional help, and please put our comments of appreciation in her personnel records. All employees should have the high standards of Kim, and few are as caring and helpful.
Best wishes,
Temple Boyd
online service. Called twice in December from Canada. I ordered the clam ice shelter for my husband for Christmas and two other items, gave my credit card number and received confirmation via email. Was told it would be shipped next day. Christmas and New Years came and went. No shelter. Called Jan 6th/13 to find out where the shelter was to be told the order had been cancelled for unknown reasons and they were now sold out of the shelter I wanted. I'm waiting to hear from customer service to see what they will do about this. If I don't recieve any satisfaction, I'll never deal with them again and share my story to all friends, family and co workers.
C. Elliott
ONTARIO CANADA
Altoona, IA Store-- (10/5/2012)
Let me tell you about my visit today. I went in to pick up a cover for my boat that I had used about 4 times for less than 200 miles when it started to rip (even though it was said to be "trailerable") when I turned it in (thank goodness it's been within the YEAR warranty). I was met at the service counter after ringing the doorbell by a man who greeted me by saying "What's up?". After finding my box and handing it to me, I stated to turn around to leave when I thought about walking out the front door with a box and did he have a way to get me through the registers. When I turned back around, he had already disappeared. Turned out I was okay though (going through the checkouts) as when I got up there the cashier was almost too busy texting to aknowledge me as I passed by with the box telling her I had picked it up in back. She DID look up, stated "alright" and went back to her texting.
Ironically I am a VIP member of Bass Pro and have been for almost a year but thanks to terrible customer service, dishonesty in the sale of my boat, and the unwillingness to make things right, I have not shopped there in over 3 months and never plan to again in the future. I would advise anyone against making a substantial purchase at a Bass Pro without having EXTENSIVE knowlege about the product you are buying before speaking with a salesperson. BUYER BEWARE!!!
We have been Bass Pro shoppers for a long time and when the winches came out in your ad for $99, we went to the Sevierville Tn. store to purchase 2 of them, however you did not have any that was advertised and we received a rain check. We kept checking for them to come in but was finally told by one of your employees in that department that our rain check was useless and that they would not be getting them. As we were starting to leave the store, my wife suggested that we go to customer service and ask for the phone number to Bass Pro headquarters as we were upset and had decided never to shop here again. When we went to customer service and asked the lady behind the counter for the phone number a gentleman behind the counter named Don Peters asked if there was anything he could do for us.He Immediately got on the phone trying to see what he could do help us. In conclusion, I would like to say, we now have winches and because of the great customer service Don Peters provided we are still shopping Bass Pro Shops. If your company rewards great customer service, then Don Peters should be rewarded.
Rude staff at the store in Malbis, AL. I will never return there again. I stood at the counter a few minutes before any of the 3 staff members even ask if I needed some help. I work at a hospital and I understand customer service, I would have never allowed anyone to stand at my nurse's station with any acknowledge, even to say that someone will be with you in a moment. One of the staff members Waldon or Walton in the archery department helped me, but was not friendly at all. I just could not believe that your staff, I was already a little apprehensive going into the store because I am African American, and this just confirmed my beliefs.
The chat service rep "Joseph" needs a lot of training. His answers concerning my complaint were not helpful. He was EXTREMELY slow in responding, to the point of asking me if I was still there. He never answered my basic question of what to do with a Fishing Rod with a Manufacturing defect. I delt with him for at least 1 hour and did not get an answer. I told him that I was going to complain about him in the survey that I was asked to take. The survey never came up after leaving the site. All he did was add to my stress over the snapping of the pole tip section. What do I do to file a complaint about the item? HELP!!!
I purchased a TC Impact muzzle loader from the Pearland store. After getting home I was showing off my new toy and realized there was screws missing from the scope. I called the Pearland store and was told when to bring it back and they would take care of it. When I took my new TC Impact back to the Pearland store, we waited for over 45 minutes to get helped. Then we had one of their prize employees tell me, they didnt have a screw selection and it was up to me to check the gun before leaving the store. Then he proceeded to explain it was up to me to call Smith and Wesson to get the screws mailed to my house. I tried to explain to this employee that I had already talked with Smith and Wesson and they said take the gun back to wherever I bought it. The employee then began to tell me well I would call Smith and Wesson and tell them if they(Smith and Wesson) would like to keep my bussiness they better take care of it. HMMMM I was starting to feel the same way about Bass Pro Shops. I turned around and walked off from this employee and was looking for a manager. When The same employee told another customer that he was getting off work now and another employee would help him. This guy just walked off... That customer was so furious he turned and walked out off. That was about a $1000.00 lost sale for the store. I finally found a manager and explained what all had happened. He didnt seem to to happy with his employee. He asked another employee to pretty much stop what he was doing and find away to fix my gun. Bottom line is this other employee went straight to the same screw box that the other employee went to, pulled out two screws and solved my problem. Thanks to the manager and to the employee that had helped.
The customer service personnel at the Asland,Va store (Elaine) were exceptional. I purchased two sets of dishes, and dumb me never checked to see if any dishes were broken. When I got home I checked and guess what!!! Two cups were in multiple pieces. I contacted the customer service and they were so helpful. The next day two new cups arrived at my doorstep. Way to Go Bass Pro!! Thanks!!!
