Bass Pro Shops customer service

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Customer Service

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Phone: 800-920-4400

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    • Keep pressing 0 through all error messaging. Took me 2 times.
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User Reviews

28
Dec

Posted by Dana


on 12/28/17 at 9:53AM

We love Bass Pro in Montgomery, AL, but recently we purchased Uncle Buck's Cheddar Mix, that was right at 10 dollars. Expecting a good (but expensive) experience, we were highly disappointed with the quality and taste. It was stale and old tasting to the point of not eating it. We are regular customers at this store but I highly recommend not purchasing the Uncle Buck's snacks. I don't like leaving bad reviews, but this was incredibly awful.

23
Dec

Posted by Anonymous


on 12/23/16 at 8:27PM

Went in to the St.Charles, Mo location tonight with my kids. We were told that my kids couldn't get to see Santa and have their picture taken with him because we didn't have a Bass Pass. They were turning families away from pictures with Santa because we didn't have a Bass Pass. The kicker... I went back and looked. There were four families in line to get their kids picture taken with Santa. At 5pm on the Friday before Christmas! But my children couldn't get their picture taken? Really? It was the worst Christmas and customer service experience of our lives. Beyond horrible. Shame on Bass Pro Shops.

05
Jun

Posted by Kfarthing62


on 6/5/16 at 12:58PM

Not enough boat sales people we was there over an hour no one to take credit app to get boat so we left to find a place that wants business plus guy in garland was short with son when asking to put in app

29
May

Posted by Anonymous


on 5/29/16 at 6:12AM

I know this will not make a difference as it usually does, with a billon dollar company. But I am sick and tired of the bait and switch tactics and limited supply at Bass Pro. You do a advertised special and have just enough to lure people into the store, hoping they will buy something else. I know that is centuries old marketing. But it want make a difference with you, but I think it is deplorable. I know you are glad to sell out of everything and are obviously successful. But take a tip from Sam Walton. He was always tired of being out of everything. So when he opened Wal-Mart, he put all distribution centers within a day's truck drive of retail centers. When I expressed my views at the Bass Pro Shop at N. Myrtle Beach, SC about ALWAYS being out of advertised specials, two employees and a store manager there agreed with me. They had no explanation and were sorry. I am going to buy a blackpowder rifle, but will go to Gander Mountain, which recently opened up in Myrtle Beach, SC. Your price is competitive, but I disagree with what is going on at your store there.

06
Dec

Posted by Arielle


on 12/6/15 at 2:01PM

I went with my family to the restaurant to eat. We sat for 20 minutes then finally our server Hana came and said she will be right with us. After that she to us she will bring us bread, then came back and told us they are out of bread so we wouldnt get any and that she would bring us water for the table Then it took us a while to get our food it's annoying on the lack of friendly customer service. My waitress wasn't a good one. Also the manager walked right past our table and asked everyone else how everything going was at all the other tables.

View all 24 Bass Pro Shops customer service reviews »
Customer Service Ratings

Based on 218 votes.

2.9

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Bass Pro Shops customer service news
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Bass Pro Shops' Granddaddy of all Garage Sales is underway

Are you in the market for a stagecoach? How about an antique rocking horse? Bass Pro Shops from all over the country have sent leftover decor and furniture to be sold at the Grandaddy of Garage Sales, going on now through Labor Day in Nixa. A portion ...

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