Gander Mountain customer service

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User Reviews

Sep

Posted by Arthur

on 9/2/19 at 7:36AM

on 6/28/19 I purchased a Honda outboard. On 7/17/19 I asked to return because motor would not troll w/o shutting off. I was told they could not accept return nor replace. I contacted manufacturer and no response. I was told to purchase a trolling sock. This did not help. I am now out 1700 dollars for an item that does not work nor am I offered any recourse.

Sep

Posted by Anonymous

on 9/9/18 at 5:29PM

It is Sunday night and I am searching big box stores online for a new kayak purchase. It appears I was able to shop all of your competitors online tonight except you. Perhaps because I do not wish to provide my email address in the first screen for an advertised discount. In addition, It appears i could not leave this feedback at at your main website and had to initiate this search separately. I am giving you this feedback as a courtesy as i am a retired manager who found it frustrating what I found myself unable to address a problem I of which I was unaware.

Aug

Posted by notwel99

on 8/26/17 at 11:44AM

I have never purchased any products from this company and very glad I didn't.
SHAME ON YOU GANDER MOUNTAIN

At 1pm on Saturday 8/26/17 we were stopped at a red light and looked over and saw 2 employes holding 90% off sale signs.
There is not a problem with normally.
But today it is raining and 58 degrees.the person I could see clearly was hunched over and you could see how miserable they were.
I don't care if they get extra pay or are just told they had to do it. Use common sense!!!!
HOW CAN YOU TREAT YOUR EMPLOYEES IN THIS MANOR. ITS APPALLING.

Jul

Posted by Anonymous

on 7/26/17 at 12:57PM

Went to the Gander Mountain store in Henrietta NY today and saw a used Colt 22lr Frontier for sale. The price on the gun was $239. The sign on top of the display stated 40% off lowest price marked on the taground and the fine print states that the "You Pay" price is the price minus the percentage off. This gun did not have the red and yellow discount tag on it--it had the regular tag on it. So per what was stated on the 40% off sign--40% off lowest price on the tag--the gun should have been sold for 40% off the $239 price and stated that to the sales person. I was told the price on the tag was the sale price and that is what it will be sold at. I pointed out what the discount sign said--40% off the lowest price on the tag. I was told to read the fine print and told I had and perhaps he should. He said the price is what is stated on the tag and that was that. Again I pointed out that wasn't what the sign said--I also argued this point with the manager. Both became frustrated with me and asked that I leave "Their store". The manager did say that he told his boss that the sign was misleading. Well I took my time walking out of the store being followed by the two idiots I had been arguing with. I guess I wasn't moving fast enough for them because I was told "sir don't make me call the cops". I told them to call them--they didn't. I still feel that they should have honor the discount as stated on the sign--40% off lowest price. I've bought a lot of stuff at this including one long gun. But after this experience I'm glad they're closings.

Jun

Posted by JUST FISHING

on 6/21/17 at 8:41PM

I have been a shopper of the local store since it opened. Today I was kicked out of the store for attempting to take a picture of the cashiers ID card so I could have her name. I had nothing to do with the ordeal prior to my pic attempt other than listening to her exchange foul language with a gentleman at the gun register. I was told I could not take a pic of her card and they were calling the police which I gladly invited. Instead they recruited two idiots that were to assist my leaving. I'm still perplexed by the entire situation as I shop here often with my young daughter and did not expect her to be forced to listen to foul language from an employee. I have never posted on anything r any site so it will be interesting for me to see if this is shared. If so I will keep you posted after I visit a lawyer in regards to the rest of the story. In the mean time I will be moving my Gander Mountain account to Bass Pro as well as make sure I never shop in one of Marcus Lemonis stores again Good SAMS or CAMPING WORLD. I'm still in shock that now as a customer you can be thrown out and threatened for attempting to discourage bad behavior by an employee. I guess in 2017 the customer just needs to pay for his items and shut up like it's a privilege to spend your money here.

View all 54 Gander Mountain customer service reviews »

Gander Mountain customer service

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User Reviews

Sep

Posted by Arthur

Sep

Posted by Anonymous

Aug

Posted by notwel99

Jul

Posted by Anonymous

Jun

Posted by JUST FISHING

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