American Airlines customer service

American Airlines is the world's largest international air carrier. American Airlines is the largest airline in the number of aircraft, revenue and a close second in cities operated. American Airlines offers customer support with a toll-free phone number, an email form or physical mailing address.

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Baggage Service department

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Phone: 800-535-5225

  • How to reach a live person:
    • Press 1 for English
      Press 0 twice
  • Hours of Operation:
    • This information has not been added.
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  • Email:
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  • Customer service link:
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  • Description:
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General Customer Service

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Phone: 800-433-7300

  • How to reach a live person:
    • Keep pressing 0 (took me 3 times)
  • Hours of Operation:
    • 24/7
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User Reviews

09
Jul

Posted by Anonymous


on 7/9/18 at 8:24AM

Saturday 11h July, San Francisco check in staff for 11.59pm flight to Chicago/Toronto
Initially our names not regisered to fly - found
Staff arranged Electronic Travel Authorisation for me on there own phones - my phone dead via Canada gov department
All in time to catch flight!!!!
Thank you profoundly 1 man and 2 wonderful ladies who, as, I guess, immigrants themselves could undersand Scots and Chinese English

Li Cui Ping and William Gardner

22
Mar

Posted by Anonymous


on 3/22/18 at 9:31AM

Worst Airline I Have Ever Dealt With. Customer Service Is Awful.i Will Never Use Them Again. Been Trying For 3 Days To Speak With A Live Person In Any Capacity And Im Always Waiting On The Phone Waiting And Waiting And Waiting, And This Includes Just Trying To Reach Reservations. They Ask You To Wait And They Will Call You Back , ....never Happens ...i Hope They Go Out Of Business.!!!!!! Real Soon...thats What They Deserve.

17
Aug

Posted by madlug


on 8/17/16 at 10:04AM

I was charged double for my seats. my husband payed for an upgrade and when I went to check in on line I noticed we had different seat along with different aisle. so I payed for an upgrade not knowing he had payed. it was a difficult time and we where trying to get out of town to see my mother in law that was barely holding on before she past away. I tried calling and explaining but there was no compaction. I did receive a call from someone but it seems as to what they had said on the phone is not what they email me back. so frustrated with american airlines.

12
Aug

Posted by celia


on 8/12/16 at 4:08PM

Hello, I keep calling you and it get cuts off everytime. I need help with a trip i bought few weeks ago. I can't contact the agent who helpped me to get the tickets. He is not answering the phone or emails or SMS ETC... I NEED THE INFORMATION for the trip, itinerary, documentation etc.... I need to know if really was bought or not. The trip was paid mine ticket and my husbands charles D younger leaving on Sep. 21st. until oct. 4th. and I am leaving from Sept. 4th till oct. 4th. Please i need confirmation number or locator or information about the trip, since the agent didn't send me anything. I don't know absolutly anything.. no time no fligh # etc...I will appreciate if i get this information in a email because I tried 5 times to get it and got cut everytime. Thank you so much. Celia younger AKA Celiapilar de Miguel-Younger

12
Aug

Posted by Anonymous


on 8/12/16 at 1:08PM

Hello, I keep calling you and it get cuts off everytime. I need help with a trip i bought few weeks ago. I can't contact the agent who helpped me to get the tickets. He is not answering the phone or emails or SMS ETC... I NEED THE INFORMATION for the trip, itinerary, documentation etc.... I need to know if really was bought or not. The trip was paid mine ticket and my husbands charles D younger leaving on Sep. 21st. until oct. 4th. and I am leaving from Sept. 4th till oct. 4th. Please i need confirmation number or locator or information about the trip, since the agent didn't send me anything. I don't know absolutly anything.. no time no fligh # etc...I will appreciate if i get this information in a email because I tried 5 times to get it and got cut everytime. Thank you so much. Celia younger AKA Celiapilar de Miguel-Younger

View all 728 American Airlines customer service reviews »
Customer Service Ratings

Based on 363 votes.

2.3

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American Airlines customer service news
An American Airlines First-Class Passenger Says He Was Yelled at by a Flight Attendant. The Question Is Why

Policing replacing customer service. It's been a trend on airlines for quite some time. Making planes narrower and shoving more seats inside them doesn't help. Still, this was first class. Isn't it a touch déclassé to yell in first class? Stawski says ...

American Airlines to offer new nonstop Phoenix-London flight

The number of airlines flying nonstop from Phoenix to London will double next spring. To two. American Airlines will fly daily from Phoenix Sky Harbor International Airport to London Heathrow Airport beginning March 31, 2019. The new service will give ...

CDC Investigating 'Flu-Like Symptoms' on Two American Airlines Flights

... and Philadelphia reported flu-like symptoms when they arrived in the U.S. Philadelphia's airport held all 250 passengers from both flights (American Flight 755 from Paris and Flight 717 from Munich) for medical review as a precaution, USA Today ...

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