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The chat service rep "Joseph" needs a lot of training. His answers concerning my complaint were not helpful. He was EXTREMELY slow in responding, to the point of asking me if I was still there. He never answered my basic question of what to do with a Fishing Rod with a Manufacturing defect. I delt with him for at least 1 hour and did not get an answer. I told him that I was going to complain about him in the survey that I was asked to take. The survey never came up after leaving the site. All he did was add to my stress over the snapping of the pole tip section. What do I do to file a complaint about the item? HELP!!!


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