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I purchased a TC Impact muzzle loader from the Pearland store. After getting home I was showing off my new toy and realized there was screws missing from the scope. I called the Pearland store and was told when to bring it back and they would take care of it. When I took my new TC Impact back to the Pearland store, we waited for over 45 minutes to get helped. Then we had one of their prize employees tell me, they didnt have a screw selection and it was up to me to check the gun before leaving the store. Then he proceeded to explain it was up to me to call Smith and Wesson to get the screws mailed to my house. I tried to explain to this employee that I had already talked with Smith and Wesson and they said take the gun back to wherever I bought it. The employee then began to tell me well I would call Smith and Wesson and tell them if they(Smith and Wesson) would like to keep my bussiness they better take care of it. HMMMM I was starting to feel the same way about Bass Pro Shops. I turned around and walked off from this employee and was looking for a manager. When The same employee told another customer that he was getting off work now and another employee would help him. This guy just walked off... That customer was so furious he turned and walked out off. That was about a $1000.00 lost sale for the store. I finally found a manager and explained what all had happened. He didnt seem to to happy with his employee. He asked another employee to pretty much stop what he was doing and find away to fix my gun. Bottom line is this other employee went straight to the same screw box that the other employee went to, pulled out two screws and solved my problem. Thanks to the manager and to the employee that had helped.


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