Flag Bass Pro Shops Customer Service Review

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Altoona, IA Store-- (10/5/2012)

Let me tell you about my visit today. I went in to pick up a cover for my boat that I had used about 4 times for less than 200 miles when it started to rip (even though it was said to be "trailerable") when I turned it in (thank goodness it's been within the YEAR warranty). I was met at the service counter after ringing the doorbell by a man who greeted me by saying "What's up?". After finding my box and handing it to me, I stated to turn around to leave when I thought about walking out the front door with a box and did he have a way to get me through the registers. When I turned back around, he had already disappeared. Turned out I was okay though (going through the checkouts) as when I got up there the cashier was almost too busy texting to aknowledge me as I passed by with the box telling her I had picked it up in back. She DID look up, stated "alright" and went back to her texting.

Ironically I am a VIP member of Bass Pro and have been for almost a year but thanks to terrible customer service, dishonesty in the sale of my boat, and the unwillingness to make things right, I have not shopped there in over 3 months and never plan to again in the future. I would advise anyone against making a substantial purchase at a Bass Pro without having EXTENSIVE knowlege about the product you are buying before speaking with a salesperson. BUYER BEWARE!!!


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