Flag Bass Pro Shops Customer Service Review

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May 24, 2013, I was in the Bossier City, Louisiana Bass Pro Shop attempting to purchase some 5.56 Winchester ammo. The store only had three boxes left and they were in the glass show case next to an AR 15 rifle with an Eotech holographic sight and magnifier and a bi-pod attached to the weapon. I asked the clerk behind the counter how much it was for a box of the 5.56 ammo and he stated $12 dollars and change (don’t remember the exact amount). I informed the clerk that I would like to purchase all three boxes, to which he replied, “you can’t they go with the weapon”. I was confused and asked for clarity, he then stated that if I wanted the ammo I had to purchase the weapon (the price of the weapon was well over $2,000.00 dollars). He further stated that those were the last three boxes of 5.56 ammo they had so, if I wanted them I would had to purchase the weapon to get them. I then asked, “So if I purchase the weapon the rounds come with it?”, to which he stated no, you still have to pay for the rounds also. I then asked “What if I purchase the weapon but don’t want to purchase the ammo?”, he did not have a response for that. I then showed him a box of .45 Cal ammo I had in my shopping cart that I took off the shelf, I informed him that this was the last box of .45 Cal ammo they had left on the shelves and asked him “Are you saying that I have to purchase a .45 Cal weapon along with this ammo or you will not allow me to purchase this .45 Cal ammo?”, to which he replied “No”. At that point I was frustrated and did not want to escalate the situation; I could see that the clerk was enjoying the fact that he was denying me the right to purchase the ammo, so I simply departed the store. Unless I am missing something, Bass Pro Shop is a store, they sell merchandise, this merchandise had a price tag associated with it, I or any other customer should have the right to purchase that product, this is the whole principal behind a merchandise store. If the store had a packaged deal with the ammo and the weapon together I would have been fine with that but it wasn’t a packaged deal, as the ammo did not come with the weapon, you still had to purchase it separately, the package was the weapon, the sights and the bipod. Maybe the young clerk was miss informed, maybe he was holding that ammo for a friend to purchase, or maybe he just did not like me and decided that I was not going to get that ammo. I was calm and courteous throughout the attempted transaction, either way it is wrong, plain and simple.

USA RET 1SG


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