Flag Bass Pro Shops Customer Service Review

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I go to the Bass Pro Shop in Rancho Cucumonga a lot to eat. Usually the service and food is great...my wife and I usually eat at the bar.....we sat at the bar at about 6:12 p.m...I went to the restroom while my wife sat at the bar...I got back from the restroom at 6:25..and no one had even asked my wife me what she wanted ...we sat for another 10 minutes before the bartender (Sam on her name card) took our order of a Kettle One with no lime and a Bailey's and coffee for my wife. She brought my drink about 10 minutes later (which had a lime in it) but no drink for my wife as she said she had no coffee yet....she got her drink about 10 minutes later. On the food we ordered the venison mushrooms which were great..and a cup of chowder for me and a bowl for my wife.....both were luke warm at best.....when we got it the food runner sat the serving platter on the counter spilling the water glass all over me....she did blame it on the glass being on the counter...during that whole spill the bartender never came over.....upon eating I had finished my drink and was never approached by the bartender for another drink ...nor was my wife.....we finished and I ask for my check..it took another ten minutes to get that ....did I tip..yes..but only 10% as the service was that bad....if I could cash in my gift cards and buy my stuff somewhere else I would....horrible service..horrible food..horrible experience...I can Supply a receipt if needed...on another note the Restaurant or Bar Manager came behind the bar a couple times..never once talking to customers......Being in the Restaurant business..both at the design Architectural level for almost 10 years from working on Bj's Restaurants to Claim Jumper to Lawrys and other national Brand,.and working as the Director of Construction and Facilities for Several National Restaurant chain...the restaurant was not what I would call clean...out of habit I usually do look around to see how it looks...bars stool worn....bar dirty....the bartender used a used drink glass to keep my tap receipt at the bar..I watched her empty it..I watched bar a lime in it....looking into the kitchen....one of your upright full height reach in refrigerators was tilted and leaning at the top against the the hood.....again maybe I am being picky as I said earlier I have been in the industry 25 years. Hope the restaurant and the service gets better or imagine the people coming in will get less and less


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