Posted by Anonymous
Ordered rug and was to be delivered on 8/13/24, Still NOT delivered. Disgraceful.
Wayfair customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Wayfair.
21
Aug
13
Dec
Posted by Anonymous
Wayfair customer service Representative that I spoke with at Wayfair was professional and polite. I do not and will not recommend the The company that assembled the furniture. The Technician left before the job was complete. No follow-up from Handy my experience was totally unsatisfactory.
13
Dec
Posted by Anonymous
I recently purchased 2 boxes of your TTTA1115,12x12 peel and stick subway backsplash tile by Tic Tac, order # 3463732376 for $85.91. I have asked a number of times what can be used for the corresponding countertop. I had been speaking with your Customer Service Representative, Sam, through emails. Over a week ago he asked for my order # for the tiles I had purchased and other info., which I immediately sent him. I have since contacted him twice, but received no response. I am still waiting! Since I have time constraints, I decided to just purchase another box of backsplash tiles for the countertop for $58. I probably threw out my money, as these tiles are not meant for the countertop. I wanted to let you know I have been an avid Wayfair shopper for years, but am extremely disappointed in your Customer Service -- which most likely will stop me from ordering from Wayfair in the future.
14
Oct
18
Sep
Posted by Anonymous
We have ordered several items from Wayfair in the past. Today we received our lamp that we ordered. The shade had some cracks in it. I called Wayfair customer service and spoke with "Ubie". I told her what had was wrong with the lamp and the next thing she said to me was "we will ship you a new one out". No problems at all. This is great customer service. Thank you Wayfair. We will be ordering from you again.... Denise Hart
26
Jun
Posted by BobR
Was.planning to place a large order 5hus week, but since they have allowed many of their people to stop delivery of beds to th3 USA/Mexico border, I will place them elsewhere with a company whise employees respect America!!! Wayfair's solution is simple......FIRE THEM @ND HIRE USA VETRANS.
26
Nov
17
May
Posted by Sandy
Horrible service! I've left voice messages and emails for business representative Caroline Leary for 2 weeks, and still have not received a call back. I will place my large order with Room and Board where customer service is outstanding. If Wayfair doesn't want to return my calls to place an order, I can only imagine the problems with a possible return.
17
Apr
29
Mar
29
Mar
Posted by Anonymous
I have heard that you are pulling your sponsorship from Laura Ingraham on FOX. I ask you to reconsider this strongly. You are alienating a lot of your customers. I have spent ove $5,000 in the last 5 months I had planned on buying more goods from you, but if you pull your sponsorship I will definitely go elsewhere. I have recommended you to many people but I will definitely be updating them if need be. Thank You Elizabeth Mapes
15
Dec
Posted by Anonymous
I purchased a bed in November 2017 as Christmas gift for my Granddaughter only received headboard and was told by customer service that this bed is no longer in stock and I would receive the footboard and frame in January this is the worst experience I've ever had with a company no one is able to help resolve my problem if someone can help me I would greatly appreciate it.
05
Nov
26
Oct
24
Oct
17
Oct
23
Aug
Posted by [email protected]
Ordered two lamps...only received one. I am now on hold with what I hope is the right department. Hold is very long. Last time I order from your company unless customer service improves....Janice Kribs Still on hold. Seems like I am going to be here forever...if you do not want phone calls please state that on your web site...no PHONE CALLS....then I would have not ordered from your company. First and last order....still on hold. Going on fifteen minutes...
14
Aug
10
Aug
Posted by Anonymous
I went to place my second order with you, and in the meantime I had received a promo code that I didn't know about in my email. I have recently had my husband pass away from me, so I haven't been paying much attention. I finally opened up my email and see I have a promo code but I can't use it on my second order because I didn't know that it existed the first time I can't reach anybody by phone to discuss this and I am hoping that they will honour this code because of my situation.
31
Jul
27
Jul
19
Jul
03
