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We have ordered several items from Wayfair in the past. Today we received our lamp that we ordered. The shade had some cracks in it. I called Wayfair customer service and spoke with "Ubie". I told her what had was wrong with the lamp and the next thing she said to me was "we will ship you a new one out". No problems at all. This is great customer service. Thank you Wayfair. We will be ordering from you again.... Denise Hart


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