Wachovia customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Wachovia.

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08
Jul

Posted by Anonymous


on 7/8/11 at 3:35AM

Is it just me or is there now long wait times on hold when you call Wachovia? I used to call the number 1-800-wachovia and as soon as I hear the music and the man's voice I immediately enter my account number, then pound, then last 4 digits then pound. Then he says "alright you're logged in, your available balance is ...." then I hit 00 and immediately a rep picks up. For the last 2 calls I've been on hold for 20 mins for a rep. It's so annoying! I don't want to sit around waiting 20 mins! That alone will make me want to switch banks! ugh!

03
Jun

Posted by Anonymous


on 6/3/11 at 2:42PM

Anita was so nice and accommodating. She is better than my financial consultant. Of all the people I spoke with at Wachovia she was the best. Wachovia should be happy to have such a customer care person.

23
Apr

Posted by Justincase


on 4/23/11 at 12:08AM

I am good at detail finding. First, Wells Fargo has a thousand smoke screens when abusing clients. It is a LIE that Wellsfargo and Wachovia are not the same right now, that they can not obtain the files of the other, it is to fool the customer to make them appear unresponsible.

Suspecting the online services acted like telemarketers I set out to prove it after weeks of events where they proved they engaged in lack of knowledge combined with sadistic humor of the abuse of customers accounts. I proved it. Seems the online banking is a branch set apart from the actual bank and organization. It exists in its own world. There is NO online bankers. The only requirement to become one is to according to adds and promotionals, 'be able to work a computer and increase sales. ' Note that, think hard, these are telemarketers who do not even have to have a high school diploma engaging in hundreds of complex issues with banking of others money. It explained why some guy in Dispute actually thought it cool to approve me into a year contract with a merchant I had refused to become engaged with. Crazy. Then to hold out a Provisional Credit AFTER the partial refund they even refused to touch, overturning my account into oblivian. Ok so nothing from that point on was legal. BUT here is the scoop.
Wells Fargo Customer Connection (formerly Wells Fargo Phone Bank, ) is a subcontracted part of Wells Fargo and Wachovia. This is the online anything customer service. One only needs call center training if that. Forget banking! It sets itself apart from the actual Bank and by doing so protects this in the inner circle. The so called Executive Office is a farce, simply a few hand picked persons no differant than all the other customer service reps on telemarketing but will tell you are are the Executive Office secretaries. Executive Office is the Code name for the call in service program or the Wells Fargo Customer Connection branch. If they tell you to write the Executive Office, forget it, you are being told to write them only. Its a fantasy land that does not exist. Basically they are placed there to protect the people in the banks or Upper offices, and banking ability has nothing to do with your issues. If you get frustrated because they dont get it, there are two things going on, they really dont get it or not getting it is OKEY DOKEY with Corp. The more they antagonize you it appears the happier they are sending notes to each other, so hang that concept up.
There are no actual means provided to file a complaint of unethical or illegal activities. You can not file a dispute either online, so it is all verbal. I will say they will lie when the truth works better.
At this time, Diana Starcher, Group Executive Vice President, Wells Fargo Customer Connection is directly connected to overseeing the office. You will be sent to the office of Exective in California, forget it they have the real office in MN.
The Dispute office will come across as thugs and harsh, it is part of the persona to prevent the public from learning the ruse. If you get close to suspecting they are fakes, they up the strong on acting. Ignore it. Its all fake. What they dont tell you, is they all rotate online services and are simply the same. Dispute IS online, online IS dispute, Investigation IS disputes, online IS investigation. The goal is to send the customers in circles, if you are right, they will lie to cover it, if you catch them at the lie they will lie to cover the lie and they lie for each other.

08
Apr

Posted by Warrior


on 4/8/11 at 10:05AM

Needed to speak to someone about swapping insurance company listings on my home loan. I called in november and they apparently didn't ever do it, and now my insurance is cancelled.

Call #1:
Spoke to rep, needed someone in wachovia's insurance processing center. Transferred to a number, the phone sat there in silence for 10 minutes before disconnecting me.

Call #2:
Spoke to a rep, told them the situation. They transferred me to someone in wells fargo's insurance department. Told that rep that I needed to speak to someone in wachovia, not wells fargo. put me on hold to transfer and the line told me it could not be processed and hung up.

Call #3:
Spoke to rep at same number, who transferred me to wachovia's line. This was wrong, and I made it abundantly clear to NOT transfer me to wells fargo again. They transferred me to wells fargo's insurance department. this department wanted to transfer me again, and the line was the wrong department again.

Call #4:
Spoke to the good ol' reps at the wachovia line. Made it clear again that I did not want wells fargo. got transferred to wells fargo. Wells fargo wanted to transfer me, and I stopped them and demanded a number. Got the number, and hung up. Called myself. The line asked me to press 1 for insurance inquiries. This turned out to be WRONG (the automated machine was wrong!!!).

Call #5:
Hung up and called the same number. Hit zero until i got a representative. The rep asked for my loan number, and then said my loan number was wrong. I asked "is this wachovia??" AND THE REP SAID IT WAS THE NUMBER FOR WELLS FARGO WHICH I SPECIFICALLY STATED I DID NOT WANT, TO EVERY SINGLE PERSON I'VE DEALT WITH. I lost my cool at this point. I demanded a supervisor and was refused. They transferred me to another number which was supposedly Wachovia's insurance processing center. This man told me that he needed to transfer me to the ESCROW DEPARTMENT. I got connected to them and explained and he said "oh, you need to talk to the insurance department!"

I cut him off and demanded a supervisor. he tried to stop me and I said NO. Supervisor. Now. He transferred me to another department instead.

I got to that department and demanded a supervisor. I kept cutting off the person (rude I know) and told her I dont want to speak to her, I just want a supervisor. Now. Put on hold for 5 minutes. Supervisor refused to speak with me without verifying the loan info with a rep. Verified, and she tried to assist me. I demanded a supervisor again. Explained the situation and she explained that I would have to speak with a different supervisor.

Already had the number there so I called them, and the extension number, and asked for a supervisor. Conveniently, they were all in a meeting!

06
Apr

Posted by roberbober


on 4/6/11 at 1:02AM

My husband has stageIV bladder cancer and had his bladder removed and wears a urostomy bag. We wre in Wichovia in Bel Air, Md. trying to change IRA's. We were there for about 40 minutes when my husband had to empty his bag. When asked he was denied use and told to walk across parking lot to Baja Fresh. (cold and rainy), We asked 3 times to speak to a manager and explained that his bag was in danger of leaking. He empties it from a tube by his ankle, I told the branch mgr that he didn't even need to "pull" his pants down and showed her the tube. Still no, I asked to speak to a mgr higher up and was denied. My husband walked to Baja Fresh, while he was gone I asked about American Disabilities Act, she to;d me it did nit apply to banks, she said that they store classified materials in the restroom. Finally spoke to a vice pres. She also claimed that bathroom usage was not allowed, I told her even in a medical emergency, she asaid yes. I asked her what she would do if someone had to throw up, she told me she would get them a trash can.

10
Mar

Posted by wacgovia ardsely branch


on 3/10/11 at 9:53AM

every time at wachovia bank at Ardsley NY have differnt rules and every body is bank maneger

04
Oct

Posted by swagner22


on 10/4/10 at 8:59PM

Called the 800 number to report that my ATM card was not working. When I got a hold of a lady she was very rude and saying that it must be the ATM. When I then told her that it has been happening to me at four different ATM's which where in two different states she still said that there is basically nothing she can do for me. I asked to speak to the supervisor and then she goes on to say "O gosh". Not my fault my card is not being recognized by the ATM it is a bank issue. Really RUDE!! Had great service until Wells took it over! And after being on the phone for an hour and still waiting for a supervisor the rep comes back on and tells me something else to try which we had already been through. After the hour I was STILL not transferred to the supervisor!!

20
Sep

Posted by Anonymous


on 9/20/10 at 8:37PM

good customer service at the Mt Holly Branch of wachovia does not exist-

13
Sep

Posted by JennOwens_0621


on 9/13/10 at 12:56PM

the problem is when you call the 800 number that is located on the back of your card... 800-wachovia. i have had this bank for almost 4 yrs and if you notice (800) wac-hovia has an extra digit. it works though. when the voice speaks press **, put your account info in and when he starts talking again then press 0 and wait then press 0 again. gets u to a rep right away. Wachovia has been nothing but very helpful. i am stationed at a base that is about 45 mins- 1hr away from a wachovia and they waived the extra atm fees for me. i have no clue what or who yall are talking to but i always speak with very nice reps and its hardly a wait max 3 mins.

21
Apr

Posted by lostforawhile


on 4/21/10 at 5:42AM

this number is worthless, DON"T USE ANY ONLINE INFORMATION TO FIGURE OUT ANYTHING!! why do they have online banking? to cause you to make mistakes figuring out your account and assess fees that's why, even with a calculator, and a list of all my transactions nothing adds up, this includes subtracting holds. 170 dollars in fees for 5 dollars over, due to inaccurate information. I was told that customer service supervisors WILL NOT speak to customers, was treated rudely and with disrespect, and basically told that customers don't matter

22
Mar

Posted by Christina. B


on 3/22/10 at 1:04PM

Customer service? huh! What customer service? I have $170 in overdraft fees for over spending by $24. I understand that this is due to the fact that I swiped (and they allowed it) 5 times. I've never gone into overdraft before & not only could they not help me out but I also had to wait for ever to speak to someone. What a waste of time. I've banked with Bank of America and not only are they much more helpfull but they also dont allow your account to run into overdraft. Wachovia might be a big name but dont let that fool you. Rather bank with another banking service.

21
Jan

Posted by Anonymous


on 1/21/10 at 11:53AM

Wachovia got a bright idea and changed my mailing address. This was not my idea, I did not request an address change. Consequently, my mortgage statement didn't arrive, and when we noticed and paid our mortgage, it was late.
They promised me This was their fault and they would not let my credit rating be tarnished. They lied. Now I have a deliquent account on my credit report.

06
Jan

Posted by lilbitrn


on 1/6/10 at 5:39PM

Called the number again and was able to resolve all my issues and get the overdraft charges $420 returned. So I guess I will stay with them a little longer.I changed my ranking of them I am happy with them now.

06
Jan

Posted by lilbitrn


on 1/6/10 at 4:50PM

I have had my account since they took over my bank in '93. I have stuck with them because of my automated drafts. I have had several overdrafts due to the way money is credited. I have resolved most of the issues but now a new one has come up. Unauthorized charges that cause an overdraft and a$35 chg. and now I can't get through to the bank on the phone their 24/7 cust.service line was "unable to address my concerns at this time call back later" after 15min. on hold. I think it just might be time to change my bank. I have 4 acct.

07
Dec

Posted by Anonymous


on 12/7/09 at 2:39PM

I currently work for another institution that had to contact Wachovia for adjustment purposes for one of our customers. I was completely astounded at how hard it was to work with this bank. After many hours on the phone with numerous customer service reps, it took seven weeks to answer a simple question when I had all the information to give them. The resolution would have taken all of a few minutes and a click of the mouse. I documented my whole experience. I racked up a total of 21 phone calls to 14 different people that told me 14 different things. Not to mention all the pages I faxed most of these people. Also, the number that Wachovia has listed for all 50 banks has the same phone number which is an ACH hotline. The reps from this hotline act like you are insane for calling them even though their number is the only one listed on the planet. They do not have a clue what to do with a real check. They just pass you on to someone else who will leave you on hold forever and then disconnect. I am very disappointed with this bank and have found that bigger isn't always better. I feel sorry for customers' who have to try to resolve anything with Wachovia. It is almost easier to cut your loses and go on, but maybe that is what their goal is.

13
Nov

Posted by Ronald Bradley


on 11/13/09 at 6:56AM

I do not have an account with this bank but i get relentless calls on my cell phone from them trying to reach some guy named carl, they leave messages on my voice mail for him as well. my name is not even close to his (at the begining of the voice mail intro) are the bank employees so dumb that they do not realize that they are contacting the wrong person? Ijust got the phone with customer service and i am promised that the representative with contact the appropiate department to make them stop the phone calls, we shall see if this actualy works. After all this i do not think that this will be a bank that i will be looking to do buisness with in the future. This bank seems to be dazed and confused, I hope they figure it out!!!!

16
Oct

Posted by Anonymous


on 10/16/09 at 4:02PM

I was waiting for the customer refund department for almost 1 hour on the phone. Then I decided to disconnent. Wachovia's overdraft charges are higher than other banks that I have used.

29
Sep

Posted by Anonymous


on 9/29/09 at 1:25PM

Wachovia charged me a fee which caused my account to be overdrawn. When I went to the bank and spoke with them, they gladly removed the fee. However, when I asked them to remove the overdraft caused by their fee, they could not. If they can remove the fee that caused the overdraft, why can they not remove the overdraft. Their answer at the bank was that the computers were programed such that they could not override their response.

29
Sep

Posted by Abot


on 9/29/09 at 9:43AM

I've been with Wachovia and this is one of the best bank that I've ever know. I had problems with lost ATM Card/frauds, cancelling checks, etc in the past and they resolved the problems in no time. The money was put back in my account right at the same day. They take care of all of my financial needs: mortgage, safety deposit box, notarization and money order without any fee through Crown Checking Account. Thank you for being my bank.

14
Sep

Posted by Thatguy.


on 9/14/09 at 1:09PM

Ive been using Wachovia since i was 12, it has been the greatest banking company I've heard of. Besides that there arent many ATM's, they make it easy to make deposits, simple pop in and out. The tellers treat you like family, and not another face with money. I accidentally sent money from my PayPal account to the wrong wachovia account, wachovia was able to set a refund in the system in about fifteen (from when i first entered the number).

The only thing i could think to make this better is to have more ATM's. I rarely see a wachovia ATM, and it costs money to withdraw funds from a foreign ATM.

Plus, they give lollipops and candy when you make a deposit =).

30
Jul

Posted by jenn


on 7/30/09 at 6:47AM

I am a single mother of 4. I work as many hours as possible to make ends meet. I ues Wachovia for protection. I noticed I was charged an overdraft when I still had 4 dollars and some change. After that I did make an overdraft which is my fault. My problem is $35.00 an overdraft is unreal. Around $12 cost me an extra $70. Now I have $9 and a half tank of gas to make it to work all week and feed my children. I have no family here to help me. I feel like Wachovia just put their hands in my purse and took my money. I will be closing my account at my local bank soon.

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