Flag Wachovia Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Needed to speak to someone about swapping insurance company listings on my home loan. I called in november and they apparently didn't ever do it, and now my insurance is cancelled.

Call #1:
Spoke to rep, needed someone in wachovia's insurance processing center. Transferred to a number, the phone sat there in silence for 10 minutes before disconnecting me.

Call #2:
Spoke to a rep, told them the situation. They transferred me to someone in wells fargo's insurance department. Told that rep that I needed to speak to someone in wachovia, not wells fargo. put me on hold to transfer and the line told me it could not be processed and hung up.

Call #3:
Spoke to rep at same number, who transferred me to wachovia's line. This was wrong, and I made it abundantly clear to NOT transfer me to wells fargo again. They transferred me to wells fargo's insurance department. this department wanted to transfer me again, and the line was the wrong department again.

Call #4:
Spoke to the good ol' reps at the wachovia line. Made it clear again that I did not want wells fargo. got transferred to wells fargo. Wells fargo wanted to transfer me, and I stopped them and demanded a number. Got the number, and hung up. Called myself. The line asked me to press 1 for insurance inquiries. This turned out to be WRONG (the automated machine was wrong!!!).

Call #5:
Hung up and called the same number. Hit zero until i got a representative. The rep asked for my loan number, and then said my loan number was wrong. I asked "is this wachovia??" AND THE REP SAID IT WAS THE NUMBER FOR WELLS FARGO WHICH I SPECIFICALLY STATED I DID NOT WANT, TO EVERY SINGLE PERSON I'VE DEALT WITH. I lost my cool at this point. I demanded a supervisor and was refused. They transferred me to another number which was supposedly Wachovia's insurance processing center. This man told me that he needed to transfer me to the ESCROW DEPARTMENT. I got connected to them and explained and he said "oh, you need to talk to the insurance department!"

I cut him off and demanded a supervisor. he tried to stop me and I said NO. Supervisor. Now. He transferred me to another department instead.

I got to that department and demanded a supervisor. I kept cutting off the person (rude I know) and told her I dont want to speak to her, I just want a supervisor. Now. Put on hold for 5 minutes. Supervisor refused to speak with me without verifying the loan info with a rep. Verified, and she tried to assist me. I demanded a supervisor again. Explained the situation and she explained that I would have to speak with a different supervisor.

Already had the number there so I called them, and the extension number, and asked for a supervisor. Conveniently, they were all in a meeting!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video