Wachovia customer service

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Customer Service

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Phone: 800-922-4684

  • How to reach a live person:
    • Press 0 when recording begins

      Press 0 when asked for reason for the call
  • Hours of Operation:
    • 24/7
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User Reviews

08
Jul

Posted by Anonymous


on 7/8/11 at 3:35AM

Is it just me or is there now long wait times on hold when you call Wachovia? I used to call the number 1-800-wachovia and as soon as I hear the music and the man's voice I immediately enter my account number, then pound, then last 4 digits then pound. Then he says "alright you're logged in, your available balance is ...." then I hit 00 and immediately a rep picks up. For the last 2 calls I've been on hold for 20 mins for a rep. It's so annoying! I don't want to sit around waiting 20 mins! That alone will make me want to switch banks! ugh!

03
Jun

Posted by Anonymous


on 6/3/11 at 2:42PM

Anita was so nice and accommodating. She is better than my financial consultant. Of all the people I spoke with at Wachovia she was the best. Wachovia should be happy to have such a customer care person.

23
Apr

Posted by Justincase


on 4/23/11 at 12:08AM

I am good at detail finding. First, Wells Fargo has a thousand smoke screens when abusing clients. It is a LIE that Wellsfargo and Wachovia are not the same right now, that they can not obtain the files of the other, it is to fool the customer to make them appear unresponsible.

Suspecting the online services acted like telemarketers I set out to prove it after weeks of events where they proved they engaged in lack of knowledge combined with sadistic humor of the abuse of customers accounts. I proved it. Seems the online banking is a branch set apart from the actual bank and organization. It exists in its own world. There is NO online bankers. The only requirement to become one is to according to adds and promotionals, 'be able to work a computer and increase sales. ' Note that, think hard, these are telemarketers who do not even have to have a high school diploma engaging in hundreds of complex issues with banking of others money. It explained why some guy in Dispute actually thought it cool to approve me into a year contract with a merchant I had refused to become engaged with. Crazy. Then to hold out a Provisional Credit AFTER the partial refund they even refused to touch, overturning my account into oblivian. Ok so nothing from that point on was legal. BUT here is the scoop.
Wells Fargo Customer Connection (formerly Wells Fargo Phone Bank, ) is a subcontracted part of Wells Fargo and Wachovia. This is the online anything customer service. One only needs call center training if that. Forget banking! It sets itself apart from the actual Bank and by doing so protects this in the inner circle. The so called Executive Office is a farce, simply a few hand picked persons no differant than all the other customer service reps on telemarketing but will tell you are are the Executive Office secretaries. Executive Office is the Code name for the call in service program or the Wells Fargo Customer Connection branch. If they tell you to write the Executive Office, forget it, you are being told to write them only. Its a fantasy land that does not exist. Basically they are placed there to protect the people in the banks or Upper offices, and banking ability has nothing to do with your issues. If you get frustrated because they dont get it, there are two things going on, they really dont get it or not getting it is OKEY DOKEY with Corp. The more they antagonize you it appears the happier they are sending notes to each other, so hang that concept up.
There are no actual means provided to file a complaint of unethical or illegal activities. You can not file a dispute either online, so it is all verbal. I will say they will lie when the truth works better.
At this time, Diana Starcher, Group Executive Vice President, Wells Fargo Customer Connection is directly connected to overseeing the office. You will be sent to the office of Exective in California, forget it they have the real office in MN.
The Dispute office will come across as thugs and harsh, it is part of the persona to prevent the public from learning the ruse. If you get close to suspecting they are fakes, they up the strong on acting. Ignore it. Its all fake. What they dont tell you, is they all rotate online services and are simply the same. Dispute IS online, online IS dispute, Investigation IS disputes, online IS investigation. The goal is to send the customers in circles, if you are right, they will lie to cover it, if you catch them at the lie they will lie to cover the lie and they lie for each other.

08
Apr

Posted by Warrior


on 4/8/11 at 10:05AM

Needed to speak to someone about swapping insurance company listings on my home loan. I called in november and they apparently didn't ever do it, and now my insurance is cancelled.

Call #1:
Spoke to rep, needed someone in wachovia's insurance processing center. Transferred to a number, the phone sat there in silence for 10 minutes before disconnecting me.

Call #2:
Spoke to a rep, told them the situation. They transferred me to someone in wells fargo's insurance department. Told that rep that I needed to speak to someone in wachovia, not wells fargo. put me on hold to transfer and the line told me it could not be processed and hung up.

Call #3:
Spoke to rep at same number, who transferred me to wachovia's line. This was wrong, and I made it abundantly clear to NOT transfer me to wells fargo again. They transferred me to wells fargo's insurance department. this department wanted to transfer me again, and the line was the wrong department again.

Call #4:
Spoke to the good ol' reps at the wachovia line. Made it clear again that I did not want wells fargo. got transferred to wells fargo. Wells fargo wanted to transfer me, and I stopped them and demanded a number. Got the number, and hung up. Called myself. The line asked me to press 1 for insurance inquiries. This turned out to be WRONG (the automated machine was wrong!!!).

Call #5:
Hung up and called the same number. Hit zero until i got a representative. The rep asked for my loan number, and then said my loan number was wrong. I asked "is this wachovia??" AND THE REP SAID IT WAS THE NUMBER FOR WELLS FARGO WHICH I SPECIFICALLY STATED I DID NOT WANT, TO EVERY SINGLE PERSON I'VE DEALT WITH. I lost my cool at this point. I demanded a supervisor and was refused. They transferred me to another number which was supposedly Wachovia's insurance processing center. This man told me that he needed to transfer me to the ESCROW DEPARTMENT. I got connected to them and explained and he said "oh, you need to talk to the insurance department!"

I cut him off and demanded a supervisor. he tried to stop me and I said NO. Supervisor. Now. He transferred me to another department instead.

I got to that department and demanded a supervisor. I kept cutting off the person (rude I know) and told her I dont want to speak to her, I just want a supervisor. Now. Put on hold for 5 minutes. Supervisor refused to speak with me without verifying the loan info with a rep. Verified, and she tried to assist me. I demanded a supervisor again. Explained the situation and she explained that I would have to speak with a different supervisor.

Already had the number there so I called them, and the extension number, and asked for a supervisor. Conveniently, they were all in a meeting!

06
Apr

Posted by roberbober


on 4/6/11 at 1:02AM

My husband has stageIV bladder cancer and had his bladder removed and wears a urostomy bag. We wre in Wichovia in Bel Air, Md. trying to change IRA's. We were there for about 40 minutes when my husband had to empty his bag. When asked he was denied use and told to walk across parking lot to Baja Fresh. (cold and rainy), We asked 3 times to speak to a manager and explained that his bag was in danger of leaking. He empties it from a tube by his ankle, I told the branch mgr that he didn't even need to "pull" his pants down and showed her the tube. Still no, I asked to speak to a mgr higher up and was denied. My husband walked to Baja Fresh, while he was gone I asked about American Disabilities Act, she to;d me it did nit apply to banks, she said that they store classified materials in the restroom. Finally spoke to a vice pres. She also claimed that bathroom usage was not allowed, I told her even in a medical emergency, she asaid yes. I asked her what she would do if someone had to throw up, she told me she would get them a trash can.

View all 21 Wachovia customer service reviews »
Customer Service Ratings

Based on 310 votes.

2.8

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Wachovia customer service news
Former Wachovia executive to lead Citigroup mortgage business

Citigroup on Tuesday said it named a former Wachovia and LendingTree executive head of the New York-based bank's global mortgage business. C.D. Davies joined Citi in March 2014 as head of U.S. mortgage originations. He will continue to report to Jane ...

M&T Hires Wachovia's Truslow as Chief Risk Officer

Don Truslow, who resigned from Wachovia in the run-up to the financial crisis, has resurfaced as the chief risk officer at M&T Bank (MTB) in Buffalo. Truslow will leave the Financial Services Roundtable, where he has been the president of the lobbying ...

Free checking almost over at Wachovia, er, Wells Fargo

“Banks don't realize they are going to lose much more in the way of lost customers than they are going to make on these ridiculous fees,” said John Tschohl, a customer service expert who consults with banks.

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