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I am good at detail finding. First, Wells Fargo has a thousand smoke screens when abusing clients. It is a LIE that Wellsfargo and Wachovia are not the same right now, that they can not obtain the files of the other, it is to fool the customer to make them appear unresponsible.

Suspecting the online services acted like telemarketers I set out to prove it after weeks of events where they proved they engaged in lack of knowledge combined with sadistic humor of the abuse of customers accounts. I proved it. Seems the online banking is a branch set apart from the actual bank and organization. It exists in its own world. There is NO online bankers. The only requirement to become one is to according to adds and promotionals, 'be able to work a computer and increase sales. ' Note that, think hard, these are telemarketers who do not even have to have a high school diploma engaging in hundreds of complex issues with banking of others money. It explained why some guy in Dispute actually thought it cool to approve me into a year contract with a merchant I had refused to become engaged with. Crazy. Then to hold out a Provisional Credit AFTER the partial refund they even refused to touch, overturning my account into oblivian. Ok so nothing from that point on was legal. BUT here is the scoop.
Wells Fargo Customer Connection (formerly Wells Fargo Phone Bank, ) is a subcontracted part of Wells Fargo and Wachovia. This is the online anything customer service. One only needs call center training if that. Forget banking! It sets itself apart from the actual Bank and by doing so protects this in the inner circle. The so called Executive Office is a farce, simply a few hand picked persons no differant than all the other customer service reps on telemarketing but will tell you are are the Executive Office secretaries. Executive Office is the Code name for the call in service program or the Wells Fargo Customer Connection branch. If they tell you to write the Executive Office, forget it, you are being told to write them only. Its a fantasy land that does not exist. Basically they are placed there to protect the people in the banks or Upper offices, and banking ability has nothing to do with your issues. If you get frustrated because they dont get it, there are two things going on, they really dont get it or not getting it is OKEY DOKEY with Corp. The more they antagonize you it appears the happier they are sending notes to each other, so hang that concept up.
There are no actual means provided to file a complaint of unethical or illegal activities. You can not file a dispute either online, so it is all verbal. I will say they will lie when the truth works better.
At this time, Diana Starcher, Group Executive Vice President, Wells Fargo Customer Connection is directly connected to overseeing the office. You will be sent to the office of Exective in California, forget it they have the real office in MN.
The Dispute office will come across as thugs and harsh, it is part of the persona to prevent the public from learning the ruse. If you get close to suspecting they are fakes, they up the strong on acting. Ignore it. Its all fake. What they dont tell you, is they all rotate online services and are simply the same. Dispute IS online, online IS dispute, Investigation IS disputes, online IS investigation. The goal is to send the customers in circles, if you are right, they will lie to cover it, if you catch them at the lie they will lie to cover the lie and they lie for each other.


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