US Internal Revenue Service customer service

US Internal Revenue Service, commonly referred to as IRS, is a branch of the American Federal Government that holds taxing authority and is responsible for collecting revenue from its citizens. The Internal Revenue Service is part of the US Treasury department. The IRS offers customer service by phone or FAQs.

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Assistance for people with hearing impairments

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Phone: 800-829-4059

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  • Hours of Operation:
    • Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time)
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Businesses

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Phone: 800-829-4933

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  • Hours of Operation:
    • Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time)
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Exempt Organizations, Retirement Plan Administrators, and Government Entities

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Phone: 877-829-5500

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  • Hours of Operation:
    • Monday – Friday, 7:30 a.m. to 5:30 p.m. Central Time
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Individuals

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Phone: 800-829-1040

  • How to reach a live person:
    • Just hang on the line
  • Hours of Operation:
    • Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time)
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Lien Release

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Phone: 800-913-6050

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    • Press 1
      Press 2
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User Reviews

05
Apr

Posted by Melody


on 4/5/16 at 12:26PM

After waiting on the phone for 53 minutes. I just got "transferred" to the underwriting department and got dropped. What number do I need to call?

29
Sep

Posted by i don't know what this means


on 9/29/15 at 11:07AM

WHY CAN'T I TALK TO A LIVE PERSON AT THE IRS? I have been making payments and I would like to know how much I still owe. my name is Tara Fleming my ss3 is I also wrote a letter and got no response

16
Jul

Posted by Anonymous


on 7/16/14 at 11:34AM

I have not had any luck contacting a live person at the Austin service center I was given a paper at liberty tax because the IRS needed to verify my identity why can't I talk to a real live person I do not have much confidence in the irs

28
May

Posted by Unserviced Customer


on 5/28/14 at 8:57AM

There is no way to get in contact with a live person. I work in customer service/tech support...this is the worst place I've ever had to deal with.

31
Mar

Posted by Anonymous


on 3/31/14 at 5:45PM

I Been Trying To Reach Live Rep At Irs For The Past 3wks & Nothing I'm Really Frustated Is A Shame I Have To Go Thru All This Bs Fix It

View all 24 US Internal Revenue Service customer service reviews »
Customer Service Ratings

Based on 215 votes.

2.6

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US Internal Revenue Service customer service news
4 con men from Texas sentenced in IRS scam crackdown

HOUSTON (KETK) - Twenty-one people connected to an India-based call center stealing hundreds of millions of dollars through an IRS scam were sentenced July 20 in Houston. Judge David Hittner of the Southern District of Texas handed down sentences ...

Despite severe staffing cuts, IRS enforcement operations bring in more revenue

Despite the cutbacks and shaky computer systems, the IRS received good marks for its customer service during the 2018 filing season, in a separate report from the Government Accountability Office. For the third consecutive year, IRS improved its ...

IRS scam calls spike ahead of October deadline

Other common phone scams include: people claiming to be tech support, posing as grandchildren, and often pretending to be police. The Attorney General strongly urges all consumers to ignore such calls, do not return voicemails and report any ...

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