Posted by JBS
HORRIBLE HORRIBLE HOIRRIBLE
I tried to do as directed on this page "How to reach a live person:Press 1 for English. Speak "customer service" " The computer that answers the phone would not accept that as a valid response. It would not accept any of my choices as valid responses. After the computer wasted my time for 10 minutes, it told me I could wait to talk to someone, or get a call back, in about 25 minutes. If you didn't waste peoples time with useless computerized choices, it wouldn't take so long to help them with what they really want.
Many of us who are calling are, or have been, TAXPAYERS. That means we pay your salaries. If it was up to me, you'd all be fired & replaced with people who actually want to work.