Social Security Administration customer service

Quickly locate Social Security Administration technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Social Security Administration page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 for English
      Speak "customer service"
  • Hours of Operation:
    • Mon-Fri: 7am-7pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Their automated service is available 24/7. The hours listed above are when there are people available to assist.

User Reviews

Posted by JBS

I tried to do as directed on this page "How to reach a live person:Press 1 for English. Speak "customer service" " The computer that answers the phone would not accept that as a valid response. It would not accept any of my choices as valid responses. After the computer wasted my time for 10 minutes, it told me I could wait to talk to someone, or get a call back, in about 25 minutes. If you didn't waste peoples time with useless computerized choices, it wouldn't take so long to help them with what they really want.
Many of us who are calling are, or have been, TAXPAYERS. That means we pay your salaries. If it was up to me, you'd all be fired & replaced with people who actually want to work.

Posted by Anonymous

Good Morning,

I called this morning to have my user id and I can't speak loud and the lady that answer the phone was very mean and I told her that I could not speak any louder that's how I speak and if I try harder it will hurt my throat and I guess she did not understand that and try to imitate what I said and hang the phone on my and that is very professional of her that' why I don't like calling and talking to anyone at the administration.

Thank you,

Vanessa Hernandez

Posted by [email protected]

I am waiting in the ofc n it would be beneficial if u had posted the fax no for the ofc u r at. I had to have a paper faxed here n had to wait to talk to a person to get the fax no then wait to make sure it was received after I gave it to. The. Person who needed to fax to them

Posted by not a happy camper

The social security office located on laconia between Gunhill and Boston rd is not organized...a lot of the workers there are rude..they are not customer service oriented... After waiting for 3 hours they had all numbers starting with the letter B with no appointments to stand on one line..while they continued to call the B but only all who had an tell me after an hour standing on the no appointment line to have a wait for my ticket to be called.... I had to end up getting another ticket.....

Posted by Anonymous

Called for information and the wait was so long, but they gave me the option of a callback when it was my turn, and they did. she was so helpful and answered all my questions. thanks for the GREAT service.

Customer Service Ratings

Based on 155 votes.


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