Social Security Administration customer service

Quickly locate Social Security Administration technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Social Security Administration page at any time.

Customer Service

Update this Department Add a Comment

  • How to reach a live person:
    • Press 1 for English
      Speak "customer service"
  • Hours of Operation:
    • Mon-Fri: 7am-7pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Their automated service is available 24/7. The hours listed above are when there are people available to assist.

User Reviews

Posted by Anonymous


Hello my name is Anthony Montone my landlord kicked me out I'm wondering if you guys can help please call me back asap at thank you

Posted by Anonymous


I would like to see SS Administrator update their site to be able to schedule an appointment with someone live rather than call in. Yes, it is nice to be able to look up important information, however collecting SS is a big step and for some of us, being able to speak to an expert! 35 Minute wait time is Unacceptable..

Posted by myself


Got some deep voiced automated recording blabbering about random stuff that had to be listened to before getting to the actual system that would allow a live representative to take the line. What a waste of minutes when a cell phone has to be used to make the call.

Posted by Anonymous


Once the number is called one is in an unedning phone loop. Hitting 0, 0,0,0, etc.gets you out of the loop. I waited 24 minutes and then I was disconnected. I have found in the past that the best way to reach them is NOT on Mondays. Their hours are 7-7, so starting to dial before 7.00am inthe morning is the best way to get to them. I'll have to try again and again. Too bad they can't give SS more help or more improtantly an email center so they can join the 21st century.

Posted by neirishman


I did not receive my 1099 form. I called the IRS ( thinking they would have it) I was told I need to call back after Febr. 3rd. Called back and was told the IRS would not have it until after Febr. 15th. I was told to call the Social Security Office. The person I talked to sounded foreign. I had a terrible time getting him to understand I needed a replacement. Finally, he said I would get it no later than Febr. 15th. It is now Sat. the 14th, and President's day on Monday. I have lost $2000 because of their incompetence. I am passed the cancel deadline for a 10 day stay in Arizona, I will now not be able to get my taxes done and my return in time. This is PATHETIC!!!

Customer Service Ratings

Based on 161 votes.

2.7

Got an Idea?

Have an idea for Social Security Administration? Submit, rate and comment on Social Security Administration ideas by visiting IdeaIncite.com.

Social Security Administration customer service news

Profile: Rob Klopp, Social Security Administration CTO

Rob Klopp serves as chief technology officer of Social Security Administration, where he is responsible for data warehousing, technical debt reduction programs, service-oriented architecture, analytics and cloud technologies. Klopp reports to the ...


The Social Security Administration May Be Steering You Wrong

Cost-cutting can be great, but it can also lead to undesired consequences. Consider, for example, the Social Security Administration (SSA), which has undergone multiple years of budget cuts and faces further cuts. While the major agency continues to ...


Social Security Administration warns about fraudulent callers

"Social Security employees occasionally contact citizens by telephone for customer-service purposes, but they will not request sensitive personal information from a citizen over the phone," according to the blog post. The administration asks that ...

Related Companies