US Internal Revenue Service customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from US Internal Revenue Service.

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05
Apr

Posted by Melody


on 4/5/16 at 12:26PM

After waiting on the phone for 53 minutes. I just got "transferred" to the underwriting department and got dropped. What number do I need to call?

29
Sep

Posted by i don't know what this means


on 9/29/15 at 11:07AM

WHY CAN'T I TALK TO A LIVE PERSON AT THE IRS? I have been making payments and I would like to know how much I still owe. my name is Tara Fleming my ss3 is I also wrote a letter and got no response

16
Jul

Posted by Anonymous


on 7/16/14 at 11:34AM

I have not had any luck contacting a live person at the Austin service center I was given a paper at liberty tax because the IRS needed to verify my identity why can't I talk to a real live person I do not have much confidence in the irs

28
May

Posted by Unserviced Customer


on 5/28/14 at 8:57AM

There is no way to get in contact with a live person. I work in customer service/tech support...this is the worst place I've ever had to deal with.

31
Mar

Posted by Anonymous


on 3/31/14 at 5:45PM

I Been Trying To Reach Live Rep At Irs For The Past 3wks & Nothing I'm Really Frustated Is A Shame I Have To Go Thru All This Bs Fix It

25
Mar

Posted by Anonymous


on 3/25/14 at 12:42PM

All the numbers listed out there to talk to a live person is a crock! I don't understand why after pressing the button for English, why you can't hold for a live person without pressing all those buttons to just give the info you already know. The consumer shouldn't have to go through all that bull to talk to someone. I feel for the hearing impaired and what they probably go through to talk to someone. But when they need to audit you or call about a payment its a live person! Fix this IRS!

20
Feb

Posted by Anonymous


on 2/20/14 at 12:50PM

The IRS Customer Service "HELP LINE" is really a joke.. I was sent a Certified Letter, was not home to sign for it. Trying to find out how or what I'm to pick up an can't get ahold of ANYONE!! Really frustrated..PLEASE HELP!!!

23
Apr

Posted by anonimous


on 4/23/13 at 11:49AM

Wow the customer service department of the IRS is really messed up. I was transferred to an individual account specialist where I was disconnected 4 times. The last time I called I was transferred to a Spanish line - I don't speak Spanish. This individual operator is a real jerk

17
Apr

Posted by Anonymous


on 4/17/13 at 5:54AM

this is a bunch of BS put a live person on the phone

11
Apr

Posted by smh


on 4/11/13 at 1:12PM

When they give you the list of options, just press a random number that they didn't list as an option. Once they tell you again to select one of the options listed, press the same random number again. Then they'll transfer you to a live operator.

10
Apr

Posted by Anonymous


on 4/10/13 at 7:28AM

not one of these numbers are helpful. Automated systems can not answer every question that a LIVE person has. Has to be a better way that IRS can answer questions other than a trash automated recording.

07
Mar

Posted by irritated63


on 3/7/13 at 9:59AM

Just hanging on the line does not get you to a live person. You just get disconnected.

20
Feb

Posted by Anonymous


on 2/20/13 at 10:29AM

All I had to do was press 1 for English and let the automated system repeat itself a couple of times and then you'll be connected to a live representative

13
Dec

Posted by anon


on 12/13/12 at 8:24AM

call the #, press 1 for english, then just hang on the line and DON'T press anything! after about 2 times of telling you the menu options, they'll redirect you.

25
Sep

Posted by hello?anybodythere?


on 9/25/12 at 11:41AM

I have been trying to call the Refund Info hotline (1-800-829-0922) and Refund Status hotline (1-800-829-1954) for well over an hour. All I get is "your call cannot be completed at this time. Please try your call later" and then am disconnected. I'm not even put on hold. I am calling during business hours on a Tuesday.

I am trying to get the status of my refund, which may have been stolen out of the mail. Also called the number list on the webpage for a local IRS office and found out that had been disconnected and changed.

Worst service ever.

30
Jul

Posted by charu


on 7/30/12 at 12:09PM

Can they provide a straight forward number to speak to representative? its very frustrating. I am waiting for 15 weeks now and havent recieved any refund nor can I get hold of any representative.

25
Jun

Posted by frustrated


on 6/25/12 at 10:34AM

Waited and got connected for a call, but waited for 40 minutes before it said "please wait" in a different tone, and then got a blaring high-pitched sound in the phone.

Waited an additional 5 minutes with the blaring, and then got disconnected.

Horrible service.

11
May

Posted by fisherwoman


on 5/11/12 at 8:44AM

So far I have not been able to get a live person on the phone so I could ask one simple question. I do not believe there is an actual person working for the IRS anymore, it is all computers. Our government working hard for us...LOL.

07
Feb

Posted by Very Frustrated


on 2/7/12 at 7:11AM

I have had to call several times [to the main number] because we need help getting our tax refund...which we accidentally submitted using the wrong routing number. Well, their system is automatically seeing us as having filed and having gotten our return, but we haven't. So I need to TALK to a LIVE PERSON to give them the correct bank routing number so we can get it. It has been nearly impossible for me to get someone on the phone.

I finally am sitting on "hold for a representative" at this very moment after having pushed a bunch of different numbers to try to trick the system into letting me speak to a real person. I've been on hold for over 15 minutes thus far...So frustrated!!

01
Feb

Posted by Anonymous


on 2/1/12 at 9:59AM

ive been on hold for 22 min so far its crazy and so is whoever said they were done in under 5 min

04
May

Posted by Anonymous


on 5/4/11 at 8:34AM

It does work - just hang on. I waited less than 1 1/2 minutes.

08
Apr

Posted by Anonymous


on 4/8/11 at 7:44AM

It works. Don't press anything! Just sit there till someone answers. :-/

23
Feb

Posted by Anonymous


on 2/23/10 at 1:36PM

I pressed 0 and was redirected within seconds

24
Aug

Posted by who knew?


on 8/24/09 at 7:26AM

I was shocked to find out that the customer service at the IRS was actually prompt, helpful and easy to get a hold of. I called the number on this site, waited on the line for about 2 minutes, and somebody picked up that was able to answer my questions regarding the status of my refund. I wasn't transferred to any other departments, managers, etc. and was off the phone within 5 minutes. Who could have imagined it would be that easy? I never thought I'd say this, but private companies could learn a lesson in running effective customer service from the government!

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