Posted by Anonymous
I was trying to redeem 2 free reusable bags that I had "won" and in doing so it tells me there is an 8 dollar shipping fee! This is ridiculous!
Shutterfly customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Shutterfly.
20
Mar
16
Jan
Posted by Anonymous
My daughter emails me photos through the Shutterfly site and in the past I have saved them in my Shutterfly account and printed them through Shutterfly with no problem at all. Today I can view them through her email but when I try to sign in to Shutterfly through her email, it does not let me in. I even tried changing my password but it keeps going back to the screen with two options: sign in OR download. What is the problem here? I received absolutely no help at all trying to reach someone through your number you list. Frustrated!!!!!
18
Dec
Posted by cmartinez91582
They suck! They offer coupons but then the shipping gets doubled! I placed an order and they said the order doesn't exist. Then when I ask for help they tell me to check my bank statement. Hmm, duh! I checked my account and saw that the charge cleared! They apparently charge your account as if an order was placed, but supposedly thats you just saving your credit information to the website and then your supposed to get your money back, makes no sense!
28
Nov
Posted by Frustrated longtime customer
Absolutely maddening! They are impossible to reach now. They suggest a link "call us" that gives no phone number. After hunting via Google, I found a phone number with a voice that says, "You can talk to me just like I'm a real person," and then said she'd refer me to the "next available agent." As I hold and listen to dead air, I'm watching the seconds and minutes increase (now at 23+ minutes and counting) while my phone battery decreases concurrently. I've been a customer for more than 10 years, mostly for books - more than $1,000 worth over the years - and all I want is to find out why all the photos that I've watched get uploaded today won't show up in the albums they were uploaded into. What is happening to Shutterfly?!! Grrrrrrrrrr!
19
Nov
05
Sep
31
May
Posted by Anonymous
I would like to talk to a live person, but when I click on that site, nothing happens.
I would like help in ordering some photos, and phoned your number and the message I rec'd was that the wait time was 12 minutes, but I have been waiting half hour or more.
Minnie
Please call me asap.
My phone number
16
May
Posted by GIUX
I just finished a frustating day trying to order prints for pick up at a local Walgreens. Never happened! I'm finished ordering this way again. It took me 8 tries this morning to complete this task. Seriously? Then this afternoon I tried with another order and got nowhere. I finally relented and had the pictures sent home. I wanted them TODAY, not in the time frame you stated. Web site horrible!B
Cynthia Anderson
09
Apr
31
Mar
Posted by Anonymous
I recently spoke with a customer service young man in Arizona. I did not get his name but he was very helpful, patient and was able to submit my order.
One other comment is that I find your website extremely hard to navigate and instructions are not as clear and direct as they could be. I have heard this opinion from other Shutterfly customers. Thank you.
28
Mar
08
Jan
29
Dec
19
Dec
17
Dec
Posted by Pamela Lyter
I have been on the phone 50 minutes waiting for help. This does not seem to be very good customer service. I am calling to check on my last order of a photo book. I received an email stating my book would arrive dec 28. I have spoken to several people that guaranteed my book would be here by the 24. It was to receive expedited shipment due to all the problems I have had due to your website not working. This book is for my son who is leaving the following day out of town. Please please please respond to this email and guarantee my date as 24th.
17
Dec
14
Dec
12
Dec
Posted by Anonymous
This is the worst customer service experience I may have ever encountered. I've been a loyal Shutterfly customer for years, but will no longer be. I ordered my holiday cards in November. The guaranteed delivery date has long since passed. I've been on hold for hours with customer service 866#, live chat, and customer service emails. No one can tell me what the status of my order is. Every interaction I have results in a different story as to the status of my order. "Yes it is made. No it isn't. Call this #, because we have no information. It will be delivered this date. You have guaranteed overnight shipping. No you don't." I have wasted approximately 10 hours in total waiting to connect with people for answers on a simple order. Still no results. Shutterfly used to be great - it is no more. Find an alternate provider.
05
Dec
Posted by Theresa
I ordered wine glasses with names on it but only got one. It's very deceiving because on the page there's a (12)next to the glasses and expected. Set of glasses. If I would of known I was paying 17.99 for one glass I would of never ordered it. I have ordered from you before without any trouble.
01
Dec
Posted by Anonymous
Terrible customer service have been a long time customer spending lots of money especially around the holidays and because of one small error they cancelled an order that took me over 2 hours to prepare and to boot I was on hold of and on for over 2 hours dealing with the situation.
30
Nov
Posted by Anonymous
I have completed one month's work on a memory/photo book for Christmas gifts. Multiple times I have attempted to order but the system freezes without completion of the order. I've sent an email, chatted on line and spoke with 2 people. I was told the problem was on their end but still not fixed. I need this fixed and asap. I had better not lose my work. Today, after waiting 60 minutes for a call back I was then transferred to a tech and someone on their end dropped the call.
30
Nov
30
Nov
Posted by LAVONNE
I have been working on an album for 4 days!! The first album, after 4 hours of work did not save; second album has been trying to download pictures for 3 days!! Of course over the weekend, I couldn't get in touch with anyone & now, my call doesn't even go through!! NOT IMPRESSED!!!
29
Nov
Posted by [email protected]
I've spent all day trying to make a photo book. After 11 hours only 9 of my 125 photos have downloaded! I hoped to get the 50% off of a 8-1/2 x11 hard cover book.
