Read the reviews below to see the experience other people have had when dealing with customer service from Shutterfly.
Shutterfly used to be so good before merging with Costco. Not sure what happened, but they are horrible now. Customer service line says will transfer and it never happens, reps are clueless, their supposed higher ups never available so asked to call back???
Tried unsuccessfully to call customer service number and only heard 2 minute wait time over and over again. After 20 minutes of waiting I tried the chat room. After 2 disconnected chat times I reached a 3rd chat person. After 3 case numbers, the 3rd person told me I should wait until the end of day to receive my pictures that were sent out July 7 (today is the 20). I paid almost $15 shipping for my photos- but I was told by chatter #3 to call back if pictures don't arrive. So I guess I will have a 4th chat room rep to repeat my story and get a new case number. Horrible service!!
I have been ordering from Shutterfly for many years and I loved everything I have received, until today! On January 21st, I ordered
1 each 5x7, which was bent on the top edge, then 34 each 4x6 photos. Within the 34 photos some of them have streaks going thru them and you can feel them! It took 17 days to get this order. I feel like I received my orders during Christmas quicker. It's almost like you subbed this job out, if so , you want to reconsider that idea in the future! The order definitely didn't seem like Shutterfly quality!
Terrible customer service. Have been trying to get a hold of anyone to check on an order that was never sent. No one responds. The have a chat bot that cant connect me to anyone and their 800 number says closed. Terrible service. I would never recommend shutterfly to anyone.
I want to make an annonomys complaint about people not wearing masks right, there is a man in the cards department who wears a mask shield that doesn't cover his mouth and its concerning me and the safety of i and others. Some people take their masks below their nose or completely off. Ugggh.
I was just on the phone for 33 minutes and was cut off!!! You advertise free ship over 49 bucs but shipping didn't come off...I used a 40 percent off then noticed you had 50 percent plus 25 percent on cyber Monday but I couldn't get that neither!!! Getting frustrated...
my account 4 2017 I ordered 150 photos I received 4x4 instead of 4x6 I spoke with someone on 9-11-2017 a free shipping promo was done when I reordered there was no promo code I placed order if possible could you please check this and
do the free delivery my name is linda
thank you for your time and help
I have tried every way I know to get a LIVE person to see why I have not received my prints order which seems to have been shipped on April 3rd. Order
This is only my second order with Shutterfly and it may be the last as I had the same problem with my first order. I waited 3 weeks that time and finally Shutterfuly shipped a second one. There should be an easier way to talk to someone.
