Read the reviews below to see the experience other people have had when dealing with customer service from Ryanair.
I'm over in the United States and I have a flight in one day from Ireland to England. I keep getting emails to check in. I've only checked in when I'm at an airport. I don't know why I keep getting emails to check in as if I'm already there. It says the check in prior to going to the airport to avoid a fifty euro check in fee I don't understand what this is about? Can i check in a day b4? Being tge fact i will not be able to print anything after today?
Hallo,
booked flight departing 24 April and return 01 May 2014.
I did on line check in prior to flight date and got seat assigned but the system didn't allow me to bock the seats for back flight on 01 May.
Due to the fact that I was on vacation and don't have a smart/I-phone and was not able to have web excess at the house, I got to the airport with no seat assigned. At the check in I was told that they will not give me seat assignments and that I have to go to the Ryenair information and have to pay a an extra charge. The extra charge was Euro 140.00, that is outrages I did pay my back flight fee when I did bock the flight in the first place, now I had to pay again and that price is a one way back again. In order to fly back I didn't have a choice but to pay. I don't agree with the charges and request the Euro 140.00 to be credited back to my account. I hope Ryenair is fair enough in this case.
Thank you.
Jorgovana Lilly
HI my name is Edward Byrne and i would just like say thank you to Ryanair for my experience flying with them when i flew to Tenerife and back to Dublin ,both of my flights were excellent
they aloo helped me greatly when i missed my flight back to dublin due to a road accident on the Airport road which a man was killed ,Ryanair gave a free flight back to dublin, i had to stay a little longer 2 days longer ,Ryanair did not have to give a free flight and i thank them for doing so ,
i look forward to flying with them again soon ,Edward Byrne
trying to sort out to get our passes for our flight talking to someone called christian wednesday 23/04/2014 at 17:15 -17 22 because I could not get any decant reply from him passed over to other passenger he then hung up trying to get ryanair to do anything decent is distresing
can some one tell me how to contact ryan air I haven written and tried to email them help my mum passed away I England on 2/12/13 and I had to change muy flights I was charged an extra 150 euros and was told that I would get it refunded on receipt of my mothers death certificate which I sent over 3 weeks ago still no reply. they were quick enough to take the money out of my account please help.
I sent a letter with my mothers death certificate as told by yourselves to get a refund on the extra amount that I had to pay for changing my flights I sent the letter 3 weeks ago to you. my name is esther forde please could u look into this for me many thanks esther forde
firstly i booked a transfer with you and once again nowhere to put where your leaving from from presedente hotel benidorm 4 th sept.secondly my friend booked a flight for me refdjlwtq but unfortunately she did it alicante to liverpool and back instead off liverpool alicante and cant phone as all number no answer
It is scandalous that Ryanair make it so difficult to have a conversation with them! Is that because they get so many complaints the best thing to do is prevent the customer from engaging - I think so.
Shame on you Ryanair for an unethical and evil business practice
company that rapes its customers with ridiculous charges. flight cost 55 euros fine for creating a boarding pass 70.
As a traveling pilgrim on the camino I did not have available connection for my phone.
I tried 4 places, including a phone store but
could not get access to a connection to confirm my flight, went to airport 5hours ahead to meet your requirements but Ryanair did not have any employees to contact. No one from Ryanair until 2hours before flight
did not work for my complaint. i am requesting a refund for your overpriced fine. I will do whatever I need to to share my Ryanair experience.
BOOKING
Flight FR5318
DATE 15/07/13
I had a flight to Budapest this afternoon with Ryanair, after check in bags with my sister and going to gate and waiting a long time , finally they said you need a visa for going to Budapest and they did not let me board!!!!!! They advised me to go to the ticketing desk to do something about my ticket, after finding the ticket desk and waiting about half an hour there. She said the only thing I can do for you is to put you on the next available flight with a full ticket price!!!!!!!
Why they checked my luggage if I needed a visa?????? And just waiting my time all the way through the security check and so on..... And also nothing to do afterwards.
I am very disappointed by their services.
Ref: WL165H Passegr name Florence Antoinette Veraeghe. Flight & Date: FR1924 27/06/13
Have trid to contact you (1) by fax 03/06/13,
(2) by early massage here this morning and (3)
by phone on -every call refused
Reason for wanting to contact.My partner & I due fly as above. She has had a serious accident & is medically unfit to travel/ Asked for form to claim reimbursement on medical grounds. I must travel but because of hr condition must cut short my visit I am disabled.Object to paying X2 for flight change - only 1 travelling (More to follow)
How to ruin your holiday printed boarding passes off before the flight did not allow return boarding pass to be printed tried several time to log back into my booking reservation would not allow went on holiday on return asked to 420 Euros to get us back home for a hand written boarding pass that took 5 mins to write out this company is a complete joke ! I would not recommend flying with this poor poor airline ever ! poor service ,poor flight just poor all round if you want cheap and i mean cheap then this is the company to deal with ! never will i or my family fly with such a poor company again !!!!!!
while flying from Bergamo to Gran Canaria on Dec 2 i had a large cup of boiling coffee spilled on my leg from the table of the passenger on my left side. This procured to me a second degree scald that i had to treat daily for 3 weeks.My holidays were completely ruined by this accident caused by Ryanair. In no way i could ever get an answer from them to my request for a partial compensation of the damages i have had
WE have just returned from Nimes flying from Liverpool and used the Assistance Service as my husband has bad legs. This is a Free Service and it was absolutely
marvellous. We were treated like V.I.P.s
on the ground and in the air. We have used this service three times now and find that
the Cabin Crew are very helpful and always
very pleasant. Thank You Ryanair and Ground Staff, wonderful service.
Lorna and Bill Hopkins.
Beyond the worse that could be expected--are these people crazy, or is mgmt just in a total bubble with no idea of what crap they're sitting on?. I couldnt even get to the point of getting a quote because the system kept on saying I hadn't identified the "trick characters" correctly; after 10 ten tries, I tried to send a complaint, but there also 10 ntries did not comeup with the characters. Mgmt, of course, has no clue of the anti-customer system they have in place since they're doubtless surrounded by yes-men who tell them what they want to hear.
I was having a difficulty using their website, so I rang the above number to either book over the phone, or to get assistance with my online booking difficulty. Got through to an operator named Eva who informed me she wasn't quite sure why I was having a problem with my online booking. Mid-way through trying to explain the issue to her she just hung up on me. What's the point? I'll just never fly Ryanair again after this rudeness. Sort your staff out, Michael ...
booked resevered seats only to find out the seats had gone. but they took the money out of my account for the seats. and guess what trying to find a phone number that was correct on the web site was almost impossible.
when finally given a number by member of staff she hung up sharply. only to find it was a fax no.
beverley
