Find the latest Ryanair news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
PARIS (AP) — Storms, strikes, computer failures — you can now add "your plane has been seized by the government" to the list of things that can delay your flight. In France, 149 passengers were preparing to take off for London late Thursday when ...
A passenger accused of going off on a racist tirade during a Ryanair flight is apologizing, according to an interview with ITV's "Good Morning Britain" Friday. The incident went viral after a video was uploaded to social media showing a man hurling ...
A Ryanair crew was left with nowhere to go and nearly slept on the floor of an airport office after a flight was canceled, according to a cabin crew union, The BBC and the Irish Times report. In a photo shared by Facebook group Ryanair MUST Change ...
Share this article: BRUSSELS (Reuters) - Ryanair Chief Executive Michael O'Leary said on Tuesday he was “hopeful and optimistic” that industrial relations issues would not damage the airline further this year after strikes contributed to a rare profit ...
On her Facebook page, Miss Coupland is identified as a 'Customer Service supervisor' for Ryanair and is also pictured in the uniform of staff including a branded neck scarf. Lauren Coupland, pictured wearing a Ryanair neck scarf, said the passenger was ...
A RYANAIR employee reportedly branded a passenger a “fat slob” on Facebook after he complained that staff from the airline would not let his wife board a plane. Lauren Coupland, from Derby, allegedly posted the insult on social media after traveller ...
"We're doing this now to ease people into the new policy and make it simpler and easier for them as part of our Always Getting Better programme of Customer Service improvements." "The policy itself will be very simple." Read more: 'Someone else will ...
A partnership between Ryanair and Air Europa is offering Israelis flights to Miami, Venezuela, Colombia, Peru, and Paraguay with a stopover in Madrid. By MICHAL RAZ-CHAIMOVICH/GLOBES. September 3, 2018 11:16. 1 minute read. > United Airlines ...
Worried that the airline's growth was stalling – and having made an expensive order to buy hundreds of new aircraft from Boeing – O'Leary decided that Customer Service did matter after all. Ryanair would be “nice” to passengers in future. He introduced ...
I tried countless times and contacted Customer Service countless times to no avail. I every used a company to claim it on my behalf and got an email from Ryanair straight away. The shit thing was the I had to pay the company 20%. The whole thing is a mess.
LONDON (AP) — Ryanair has apologized after customers who received compensation for canceled flights complained that the checks bounced. Europe's largest discount airline says "a tiny number" of checks were issued without a signature because of an ...
Two attendants of Europe's biggest low-cost airline Ryanair caress camel "Ernie" standing in front of a Ryanair plane on March 29, 2011 at the airport in Bremen, Germany. The Irish airline started flights from Bremen to the new destination Marrakech in ...
It's home to all the airline's operations, including its commercial, Customer Service, finance, IT, legal and marketing departments. However, its Travel Labs unit has since opened offices in Madrid and Wroclaw in Poland. In 2014, US technology firm ...
There was no Customer Service or help. I just wish they could see how they affect people." A Ryanair spokesman said: “This flight from London to Trieste was regrettably cancelled due to thunderstorms at Stansted. “This passenger was notified by email ...
There was no Customer Service or help. I just wish they could see how they affect people." A Ryanair spokesman said: “This flight from London to Trieste was regrettably cancelled due to thunderstorms at Stansted. This passenger was notified by email ...
BERLIN (AP) — Ryanair pilots in several European countries staged a strike over work conditions on Friday that prompted the budget carrier to cancel 400 flights. Walkouts called by German and Belgian unions accounted for many of the cancellations ...
BERLIN (AP) - Ryanair pilots in several European countries staged a strike over work conditions on Friday that prompted the budget carrier to cancel 400 flights. Walkouts called by German and Belgian unions accounted for many of the cancelations, with ...
Pilots in the Netherlands, Ireland, Germany, Belgium and Sweden are all taking industrial action today. Almost 400 flights have been grounded across Europe, with that figure set to rise sharply with pilots in the Netherlands deciding to join the ...
Ryanair endured its worst one-day strike on Friday after a walk-out by pilots in five European countries disrupted the plans of an estimated 55,000 travelers with the budget airline. Ryanair averted widespread strikes before last Christmas by agreeing ...
More than 74,000 holidaymakers had their plans ruined yesterday after almost 400 flights were axed in a huge Europe-wide walkout. Pilots in the Netherlands, Ireland, Germany, Belgium and Sweden all tooke industrial action yesterday. Ryanair cancelled ...
Thousands of Ryanair customers have been affected by strike action today. After 400 flights were cancelled, passengers were left stranded and queuing at airports across Europe. Here's everything you need to know about the disruption.
Another remarked: “Not got enough staff today @Ryanair, huge queues at check in result in 100's missing flights this morning, thanks, massive queues at Customer Service too.” Passenger Julie MacCall remarked that they had been stuck at the airport for ...
More than 70,000 passengers will have their holiday plans wrecked on Friday after Ryanair pilots in Germany voted to join captains in Sweden, Belgium and Ireland to stage yet another a 24-hour strike. Almost 400 flights have been grounded across Europe ...
Ryanair odwołał sześć lotów z Polski, w tym z lotnisk w Warszawie-Modlinie, Krakowie i Gdańsku oraz sześć lotów do tych miast, które miały odbyć się w piątek 10 sierpnia. Tego dnia planowany jest strajk pilotów irlandzkich linii lotniczych. W ubiegłym ...
Spanish pilots union Sepla has announced it is suing the Irish airline in Spain's High Court over its pilot contracts. It comes as Irish pilots called their fifth strike in the last month in its latest push for better conditions. The budget airline has ...
Irish pilots are staging their fourth walkout tomorrow, affecting 3,500 holidaymakers. Thousands of passengers will have their travel plans disrupted tomorrow as Ryanair says it has been forced to cancel 20 flights between Ireland and the UK. It comes ...
Dramatic video footage shows the moment holidaymakers trampled over each other in an attempt to get away as the aircraft filled with smoke. A runway employee attempts to calm the situation, but passengers end up in a big pile at the bottom of the slide.
In recent weeks, thousands of Ryanair customers have been affected by strike action and flight cancellations. While some were stuck in airports for hours, others complained they weren't able to get to their destinations. And for this British couple ...
Stansted Airport announced that Ryanair flights have been cancelled or delayed due to the thunderstorms across the south-east. Some passengers have reported being unable to get off flights which have already landed. It is also believed planes have been ...
Ryanair is battling yet another public relations disaster following staff walkouts that have scuppered thousands of customers' travel plans and wiped more than £1billion off the company's stock market value in the past fortnight. The airline's customer ...
Brits waiting to start their summer holidays face a long wait as airports across the country face delays and cancellations due to the weather. Standsted Airport has seen "carnage" with "no crowd control" as thousands are forced to sit and sleep on the ...
This customer wasn't the only one to feel let down by the airline. Another traveller told the Daily Star Online that they were stuck at London Stansted for more than eight hours. They said: “I have been waiting to go back to Italy for a year. “The ...
Ryanair has cancelled more than 600 flights due to a mass cabin crew walkout this week, forcing 100,000 passengers to find alternative travel or accept a full refund. But the airline is claiming the strike action that resulted in the travel chaos means ...
Ryanair cancelled more flights today as a Europe-wide cabin crew strike causes chaos for holidaymakers. The travel turmoil began yesterday morning as the budget airline cancelled around 100,000 passengers' flights. Passengers travelling today are ...
MADRID (AP) — Cabin crew workers for low-cost airline Ryanair went on strike Wednesday in four European countries over working conditions, forcing thousands of passengers to make last-minute travel adjustments at the peak of the summer holiday ...
Ryanair also said: “Ryanair has added extra Customer Service staff to help re-accommodate/refund these customers over the next seven days. “Any Ryanair customers travelling to/from Belgium, Portugal or Spain on Wednesday or Thursday, who have not ...
Customer Service teams were assisting passengers with refunds, free transfers and alternative flights. Ryanair will also be affected by strikes from cabin crew in Belgium, Portugal and Spain on Wednesday, July 25 and Thursday, July 26. The Irish ...
Ryanair also said in the statement: “Ryanair has added extra Customer Service staff to help re-accommodate/refund these customers over the next seven days. “Any Ryanair customers travelling to/from Belgium, Portugal or Spain next Wed or Thurs, who have ...
The airline said extra Customer Service staff will be working to carry out these procedures. Passengers due to fly to or from Belgium, Portugal or Spain on the affected dates but haven't received an email or text should expect their flight to operate ...
Ryanair's Customer Service director, Bill Hutchinson, told passengers whose flights were cancelled: “We have continued our efforts over recent days to avert this strike and the disruptions it will cause, including our many invitations to cabin crew ...
... your flight will operate as normal. Those who have concerns about their bookings are urged to contact Customer Services. A Ryanair spokesperson said: “Ryanair has added extra Customer Service staff to help re-accommodate/refund these customers over ...
It said all customers on these flights received text and email notifications today and Customer Service teams are organising refunds and transfers to alternative flights. Customers can instead fly tomorrow, Thursday, Saturday, or after that. Pilots ...
The plane eventually made an emergency landing at Frankfurt-Hahn Airport in Germany. While there, passengers were provided with hotel accommodations, but ran into a shortage of spots, according to USA Today. A replacement flight later took passengers ...
More than 30 Ryanair passengers, some bleeding from their ears, have received hospital treatment in Germany after their plane to Croatia lost cabin pressure, German police say. Flight FR7312 from Dublin to Zadar made an emergency landing in Frankfurt.
All customers on these flights have received text and email notification of these cancellations earlier today and our Customer Service teams are assisting them with refunds, free transfers to alternative flights. “Customers who are travelling on a ...
Members of staff, who did not want to be named, also revealed that they face huge pressure to reach sales targets and claimed this is management's priority rather than Customer Service. They said that the amount of sales commission they earn determines ...
Members of staff, who did not want to be named, also revealed they face huge pressure to reach sales targets and claimed this is management's priority rather than Customer Service. They said that the amount of sales commission they earn determines ...
Jon Weir, from Dublin, said it was “frustrating” that the Customer Service line was too busy to deal with his concerns when he enquired about his parent's plans to fly from London to Ireland on the day of the strike. “I don't know what's going on. They ...
Ryanair and EasyJet have been forced to cancel hundreds of flights this weekend due to yet another wave of French air strikes. Air traffic controllers have announced industrial action at Marseille Airport on Saturday and Sunday. As a result, EasyJet ...
Our Customer Service team have since liaised with this customer and asked them to submit and receipts for dry cleaning expenses. "As the largest airline in Europe, Ryanair's number one priority is the safety of our customers, crew and aircraft and has ...
