Posted by Anonymous
Pitney Bowes is impossible to deal with, there is no customer service whatsoever. They make it near impossible to speak to anyone
Pitney Bowes customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Pitney Bowes.
19
Oct
03
Feb
24
Dec
Posted by Monica
The website has "contact us" but when u click it, there is no email or phone number. It's ridiculous. I ordered a present on the 5th. It's now the 24th so I track it and it has been in texas at Pitney Bowes since the 12th. Then at 1:30am today it made it to a Pitney Bowes in Nevada. This is the first time I've really shopped online and all of my packages have been on time except this one. I've never heard of this company but I am not at all happy with their service.
13
Sep
Posted by Frank Gucciardi is an employee f
I am having a hard time trying to get in contact with someone from Pitney Bows that I can talk to about one of their employees bullying me. It has gotten so bad that I live in fear everyday. He is taking my mail, there is a federal investigation going on because it has a GPS tracking in it. I have recordings of him and his gf screaming in front of my child. On Monday he attacked my bf and because he is 330lbs and I am 108lbs, when he pushed me my whole back cracked. I feel like I was in a car accident! My ribs on my left side of bruised so I have been trying to take it easy so they can heal. It only hurts when I breathe in. I have not been able to work due to this and I was told if I go to the hospital or tell ANYONE about what has been going on. They will lie and make my life even worse then they have been!! I am scared and I don't know what to do? He is also my landlord, who lives in an illegal apartment in the basement. He punched through the screen in my kitchen window and I did stand in the way because I didn't want him to hurt my bf(the father of my son right in front of my son)... my son is asking me if I am ok, can he kiss the boo-boos Frank gave me. What is your bullying and harassment policy? I am scared to even press charges, he is a big intimidating man! He has cameras watching me 24/7 and I even caught him outside my bedroom window and bathroom window, watching me get dressed... I find new cameras all the time, a few pointing into my bedroom window... Is there anything that anyone can do? I feel violated!! They even went into my room, while I was visiting my family in Virginia and went through ALL OF MY things!! My personal journal, my mail, paperwork, clothes, makeup, etc... They stole what they wanted and packed the rest of just my stuff into boxes and trash bags!! I don't understand how people can treat other people this way? I am going to continue documenting everything... I hope to talk to someone from Pitney Bowes soon? Thank you for your time!! I hope there is something that can be done to help, my life is be threatened and I am scared! PLEASE DO NOT LET HIM KNOW THAT I AM CONTACTING YOU!! I DON'T WANT TO DIE��
17
May
02
May
Posted by LYNN
We Have Been Trying For 2 Days To Speak With A Live Rep. We Stopped Getting Paper Bills Or Email Reminders And Now Have 3 Late Fees. We Didn't Ask To Go Paperless And Even So No Invoices Or Reminders That Invoices Are Ready.
Since I Cannot Get A Live Rep On The Phone, We Will Pay The Bills Minus The Late Fees And Leave It To Thrm To Call Us To Discuss This. With This Level Of Service I Hope They Are Not Expecting Us To Renew Our Service In January.
30
Apr
27
Apr
Posted by Janet
I despise your customer service department. I can't believe I cannot understand the overseas customer service person not to mention he has no clue as to what I'm talking about. I ended my conversation with him. I asked for a US contact and they transferred me to someone overseas, so I asked for a US contact again and am now on hold - 2 minutes in so far. Why is it that you can't hire people in the US who understand what the hell you're talking about...horrible customer service.
27
Jan
12
Sep
23
Aug
23
Aug
23
Aug
Posted by Anonymous
Crappy customer service; plan to find another way to handle postage. Call 800 numbers and wait for 15 minutes to be told to leave number for call back in another 15 minutes. Finally get human being after waiting up to 45 minutes but person is not located in America and has difficulty being understood. Many questions few answers. After one hour given a case number and different work order number and told I would be contacted tomorrow by tech in order to schedule an appointment for someone to actually come to business and look at postage machine. Lucky me, problem may be solved by next week. Guess mail/outgoing postage will just have to wait. No one available locally to speak with only this computer. GREAT CUSTOMER SERVICE!!!!
06
Jun
Posted by Anonymous
I am so disappointed in Pitney Bowes. I can not reach a human - your voice mail recording is impossible to get through. I have tried by email and phone to reach Kathryn Gaffney - she is never available and I have not had a response from her. I paid an invoice for $66.15 on May 5, 2017. I just got a new invoice for $77.14 for the same cartridge. I can not pay our lease payment until July 1st - it says it is due July 1st. That is impossible. I have left a message at the President's office - I wonder if I will hear from that office. Thank you. Ginger Dude Tempe Convention & Visitors Bureau - a long time customer.
15
Feb
Posted by Anonymous
I am sorry but I have been UNABLE UNABLE to ever speak to a live person about a situation that my company needs resolution to. Hours and hours have been spent trying to get resolution, MOSTLY ON HOLD. SAD.... The choices that are given by the robotic phone answering machine DO NOT APPLY to my situation so therefore, I am left without any help.
Can you please help me. Situation too long to type about. Need to actually speak to someone in Customer Support or Billing. PLEASE. Kathy Fahey - formerly Loggerhead Associates, now Loggerhead Plaza LLC, Contract number 40615594 - customer account number 18172301, 561-627-2702 or my cell 561-713-3134. Will tell you that because the transition by Pitney Bowes from Loggerhead Associates to Loggerhead Plaza, LLC took so long to do that the invoices fell thru the crack so to speak. We always pay our bills promptly and now this invoice from Dec, Nov. and maybe even January are delinquent with late fees and finance charges. We do not feel this is fair since the delay and falling thru the cracks of the invoices was caused by Pitney Bowes and during this interim, no one was sure who owed what. To the point, can you please remove the late fees and the finance charges equaling $96.88 from the bill now belonging to Loggerhead Plaza LLC customer account # 18172301. WE are now the new leasers of the postage machine but the billing is still going to the former owners Loggerhead Associates, LTD. This is really what is causing the problem. We are NOT receiving the bills, the former owners are, so they have become delinquent as the former owners are not responsible for these invoices. As I said, falling through the cracks. Now the next payment will be due Feb 21 and more late fees and finance charges will be added. HELP, HELP, HELP, HELP PLEASE!!!!!
Cannot resolve with a computer generated voice on a computer generated phone service. Truly, hours spent on this situation going on for weeks now. Please help. Sincerely,
Kathy Fahey
13
Feb
Posted by Robin
I haven't run into such frustrating customer service for many years. I'm sorry to offer such derogatory news but my experience today was horrendous. It has been a few years since I last tried to gain service for my account from Pitney Bowes. Today's frustrations reminded me that I had a similar experience years ago. Over two hours on hold and on the phone today with PB, still without resolution.
Your automated attendant only made me more furious as it could not connect me with a person that could help.
Something has changed since we changed meters last year. We have gone many years without frustration but now the process to fill the meter has changed in some fashion that I cannot understand.
Quite simply, I want to return to the meter and method to fill the meter that we used last year. The current machine/method is not working.
24
Jan
Posted by unsatisfid
I have been trying to get assistance since June 2016 to cancel leases for equipment we no longer need. I have been avoided. I have paid of 5 of the leases and the equipment is still on site. I have send a complete list of all our equipment to the lease department and have not received a response. My company will not do business with Pitney Bowes again.
21
Dec
Posted by Anonymous
I must say that I never take the time to post a comment because I stay so busy. However, that was before I had to deal with Pitney Bowes. I thought Sprint had the worst customer service - but NO. Pitney Bowes runs rings around Sprint with their lack of communication skills, yet perfection in their "pass the buck" methods. I have spoken to "supervisor" after "supervisor", and still here I sit with an overdue account because almost 6 weeks ago I began the ever frustrating task of cancelling our office meter account with them.
10
Nov
31
Oct
Posted by Anonymous
I have not had a Pitney Bowes account for four years. I sent their postage meter back to them. I got rid of it after they continued to over charge me for products I never arrived. Today, four years later after my last contact with them, I got an invoice in the mail for fifty dollars for something I never ordered.
This company is totally out of control. It should be investigated for fraud.
25
Oct
Posted by Ent904
My General Manager purchased a Pitney Bowes Postage Small Office Series Mailstation2 (K67MO Model) for our company's postage. Pitney Bowes changed to a new machine (the old one worked perfectly, never any problems). The new machine constantly has issues and will not print postage. He was informed that he needed to spend $179.00 to get out of the contract. Each time he calls he spends over an hour on the phone waiting to speak to customer service. Today, he is on the phone,over an hour, while he goes to the post office to pay for postage, and disappointingly, there is $500.00 worth of postage on the Pitney Bowes Postage Machine here at the office.
14
Oct
Posted by CB5
I have been trying to close my PB account for 6 weeks left 7-8 messages. They send me emails stating my case has been settled but they have yet to call me back and actually settle it!...WORST company I have ever delt with!!! I reccomend to never use them...go to the post office and save yourself the grief of dealing with there incompetence! They are 10X worse then trying to deal with the IRS!!
12
Oct
Posted by BAD COMPANY
After receiving past due notices without even receiving the original invoice to begin with they still show I owe them a late fee. I wrote them which included the late fee, but yet I still show an invoice balance past due for the late fee. Keep in mind this was over 3months ago. Pitney Bowes answer to this it may have crossed in the mail. WTF???? makes no sense since you show you received my payment.
12
Oct
Posted by Anonymous
Waited over an hour to speak to someone about a past due invoice (I'm thinking there must be so many people calling and complaining about the same thing). This is the 2nd time we have not received a bill from them (but we seem to somehow receive the past due notices with the lovely $32 late charge just fine???). Customer service is lacking and trying to open up a case online only results in an error.
