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I haven't run into such frustrating customer service for many years. I'm sorry to offer such derogatory news but my experience today was horrendous. It has been a few years since I last tried to gain service for my account from Pitney Bowes. Today's frustrations reminded me that I had a similar experience years ago. Over two hours on hold and on the phone today with PB, still without resolution.
Your automated attendant only made me more furious as it could not connect me with a person that could help.
Something has changed since we changed meters last year. We have gone many years without frustration but now the process to fill the meter has changed in some fashion that I cannot understand.
Quite simply, I want to return to the meter and method to fill the meter that we used last year. The current machine/method is not working.


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