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I am sorry but I have been UNABLE UNABLE to ever speak to a live person about a situation that my company needs resolution to. Hours and hours have been spent trying to get resolution, MOSTLY ON HOLD. SAD.... The choices that are given by the robotic phone answering machine DO NOT APPLY to my situation so therefore, I am left without any help.



Can you please help me. Situation too long to type about. Need to actually speak to someone in Customer Support or Billing. PLEASE. Kathy Fahey - formerly Loggerhead Associates, now Loggerhead Plaza LLC, Contract number 40615594 - customer account number 18172301, 561-627-2702 or my cell 561-713-3134. Will tell you that because the transition by Pitney Bowes from Loggerhead Associates to Loggerhead Plaza, LLC took so long to do that the invoices fell thru the crack so to speak. We always pay our bills promptly and now this invoice from Dec, Nov. and maybe even January are delinquent with late fees and finance charges. We do not feel this is fair since the delay and falling thru the cracks of the invoices was caused by Pitney Bowes and during this interim, no one was sure who owed what. To the point, can you please remove the late fees and the finance charges equaling $96.88 from the bill now belonging to Loggerhead Plaza LLC customer account # 18172301. WE are now the new leasers of the postage machine but the billing is still going to the former owners Loggerhead Associates, LTD. This is really what is causing the problem. We are NOT receiving the bills, the former owners are, so they have become delinquent as the former owners are not responsible for these invoices. As I said, falling through the cracks. Now the next payment will be due Feb 21 and more late fees and finance charges will be added. HELP, HELP, HELP, HELP PLEASE!!!!!

Cannot resolve with a computer generated voice on a computer generated phone service. Truly, hours spent on this situation going on for weeks now. Please help. Sincerely,



Kathy Fahey


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